Scribd

Some people say that the website is awesome with lots of good books. But they intentionally made it very difficult to cancel membership and made it impossible to get a refund past 30 days, even if they knew that we had not used the service.

I'll never support your business model, and will choose to directly purchase any books I want even if that means I'll pay more.

Subscribed to the free trial a year ago and was sure that I "canceled" the subscription right away since I didn't find what I needed.

Well I probably didn't click the hard-to-see button on the last page so I didn't really cancelled it. Had just found out that I've been billed for 12 full months.

Finally made sure that I cancelled it, and hopefully will be refunded for the last bill & not be billed again. However "It's extremely important to note: You must contact us within 30 days of a charge for a refund. We cannot grant you a refund for any charges that are more than 30 days old."

Well if it's extremely important how about making it a bit easier to read or cancel? Count me in for the class action lawsuit!

I have been charged AU $13.99 every month since July when I cancelled my free trial and membership. I even deleted the account and another account with these scammers just in case I was using both my emails, and STILL get charged for something I didn't intend to use beyond the trial. I tried contacting them about cancelling and why I keep getting charged and NO RESPONSE. DO NOT TRUST THIS COMPANY. This review better get me my money back or at the very least, which is what I expect from such scammers, cancel my accounts so I never get charged again. Waste of my money.

Scribd hide unethical business practices behind small print, make direct contact difficult and take payments without your clear understanding or agreement. The worst business model on the internet.

How did they get my details? They saved it somewhere. That's really bad
Kindly revert back the money. My card ending with ×××× 016 has deducted 352 inr.

This is scam! I signed up with them and bought a solution manual for my text book for 45 dollars. When I logged in through my ipad to view the solutions manual, it kept telling me that i am only viewing a preview, and I couldnt get access to the entire manual until i subscribed for 8.99 a month! I couldn't view a book i paid for! I tried emailing them several times, and today I tried logging on and it doesnt let me saying I have the wrong password. I use the same password for everything, so I know that cant be possible. So I click the "forgot password" and it says they will email me instructions to reset it. They never emailed me. DO NOT SUBSCRIBE TO THEM!

I was charged for the last 9 months or so, $8.99 for a service I NEVER EVER USED because I didn't check my credit card statement as I should. There was NO number for me to call the company. When I emailed them asking for FULL REFUND and CANCELLATION, they never responded to my email. I emailed scribd a SECOND time, and again, no response. This company is underhanded, unethical and I wish someone would sue them for fraud. They are unethical and their customer service is deliberately elusive so that it remains impossibly difficult for ANYONE to contact them (there is no number to call). Awful, awful company which should be ashamed and I am going to write on every review site and let everyone know they should NEVER be trusted with their credit card. Try Amazon and other services instead. STAY AWAY! Never do business with them. I wish I could given them ZERO stars, one star is too charitable for being one of the most unethical, swindling companies to exist in recent memory.

I had a problem with a free trial, after contracting their support they returned the money and made things right. 1 star down for that incident but 4 up for their customer care.

I tried SCRIBDs free trial and canceled when it was over. It seemed everything worked out fine until two months later when I received a notification from my CC that a monthly recurring charge from SCRIBD has been approved!
The charge is for the month ahead, so I canceled my subscription only to be notified by SCRIBD that my membership will be canceled after the next month is past with no mention of refunding the illegetimate charge already made to my card.
I immediately demanded a full refund and immediate cancellation of membership. I was notified my request has been sent to support with a response forthcoming within 3 days. My charge on my CC is still pending and I am unable to dispute it until it is approved which I have been informed may take up to three days.
Reading some of the reviews here it is no wonder this company is losing potential members by the droves. I list this company right down there with another scam, Freedompop.

I found charges from this company appearing on my bill last month. I never signed up for Scribd. They have no customer service phone number. I have been working with customer service, via email, provided all of the banking information they have requested. Since I don't have the email address associated with an account, they can't find the account. Of course I don't have an email associated with an account, I NEVER SIGNED UP FOR AN ACCOUNT! Today, I find another charge on my account. Still can't get any help from customer service...

I suscribed in october-november, and a few days in canceled the suscription.it has been many months now and I just realized they have been charging me every month! Went back and I did not have an active acount, had to cancel my card.

After cancelling my subscription I received a confirmation e-mail. Turned out, it was not stopped and drawn certain amount up until I realized after 1 year.