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Araba T.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since September 2020

  • Review

    1

  • First Reviews

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  • Thank Yous

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  • Fans

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Review Distribution

1 Review by Araba

9/27/20
My payment card has expired, but for a month now, I haven't been able to update my payment details. I've had about 7 support tickets, some of them claiming the issue has been "resolved". It hasn't.
jerryg31
Jerry G. – Scribd Rep
Oh no! Thank you for letting us know and I apologize for the delay in response! We currently have a backlog of tickets, which is delaying our support response time. Additionally, all duplicate emails are merged into one so we can ensure we address all of your concerns at once when we answer your email. However, we can absolutely help escalate this to the top of the queue so we can help you sooner. Please update here with your ticket number and we'll use that to find your ticket and get back to you ASAP

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