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The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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I never signed up for a continuing service - I never do.
They deny that I have an account - and yet, they keep on billing my card.
I have contacted them via email. They just keep hoping you will go away. Their phone number they give to the credit card companies won't provide support. They just send you into an endless loop.
Report them to your state attorney general for wire fraud. Let's get them shut down.
Very deceptive. This is not an unlimited service. After you listen to 2 audiobooks during a billing cycle you are cut off. After you are cut off you can see the title and the date it will be available. I researched this and found countless reviews with the same issue. They were told that they "throttle abusers of the system". I am not sure how paying for a service and then trying to use it can be considered abusive. Very disappointed since I prepaid for a year. Will be requesting a refund. Audible may be a little more expensive but they are upfront about their service, offer discounts and you can purchase more books if you'd like. With Scrid you just have ti wait.
Hi Jolie - I'm very sorry to hear about your disappointment with our service and that specific books are temporarily unavailable to you right now. While we cannot guarantee the immediate availability of every title, all titles found using our Explore page should be available right away: https://www.scribd.com/explore Still have questions? Email help@scribd.com - Thanks!
I cancelled my subscription in August. Checked my credit card statement to make sure I wasn't charged. Then in November they started charging my card. Ripoff.
Hi David - I'm sorry to hear about your unexpected charge. Most likely, your account was not cancelled (only temporarily paused) or you have a second account with us. Please email us at help@scribd.com and we will issue a refund. Thank you!
I did a free trial for scribd and forgot about it it has been over a year now and it continued to charge my account. I agree that this is my fault for forgetting but they did not even send me email regarding this subscription after the free trial. If I am paying for this stupid subscriptions the least they can do is send me emails regarding it if not give me my money back! This isn't right!
Hi Bella - I'm very sorry to hear about your unexpected charges. Please email us at help@scribd.com and we will absolutely locate your account and issue a refund. Thank you!
In my view the service unacceptably misleading. Prior to logging in I
Search on the webpage shown to all (members and non members) for a
Number of books and find them shown as being available. I then log into
My new account and find the books are not available. Equally, I have
Found that some books shown as being available on not immediately
Available. When I send an inquiry I receive a response that the book(s)
Will be available the following month. I have written to service a
Number of times to obtain clarification but the responses are ambiguous
And never really respond to the question raised. Why advertise books that aren't offered when advertised?
Hi GC -I'm sorry for your frustration with our unlimited service. If you have any further questions or need help with anything, please don't hesitate to reach out to us at help@scribd.com. Thank you!
No stars - BEWARE! Especially if Scribd has taken money from your account continually. A policy of no refunds after 30 days. Scribd returned one payment and when I emailed asking about the second payment, and also got upset, Jerry refunded it only as a courtesy. I am just waiting for it to appear in my account and then I will be scrapping my card.
Hi Tina - I'm sorry to hear about your unexpected charges! Please send us an email to help@scribd.com and we'll be happy to locate your account and issue a refund. Thank you!
An "Author" on Scribd decided to publish the content of their website, along with reviews from happy customers- along with those customers' personal email addresses and full names. Scribd refuses to change this.
Hi Nonya - I'm sorry to hear this and I will do my best to get this corrected. Could you please update your review with your ticket number from when you contacted us and a link to the document in question? Thank you!
Don't waste your money on subscription. They say books are unavailable due to limited number of licenses but books that you read once are never "unavailable". Seems to to me that once you borrow a certain number of books anything new is "unavailable" until next month. Ta-da! First of the month and there are magically more available. This is not unlimited borrowing.
Hi Erin - I'm very sorry that certain specific books are temporarily unavailable to you right now. While we cannot guarantee the immediate availability of every title, all titles found using our Explore page should be available right away: https://www.scribd.com/explore Still have questions? Email help@scribd.com - Thanks!
They scammed me close to $1,000. They've been taking my money for many years even though I cancelled my membership. I'm going to have to close my bank account to stop them.
Hi Chris - I'm sorry to hear about your unexpected charges. Our service is $9/month so, to be charged $1,000, that would mean you've been receiving charges for close to 10 years, which is longer than we've been around in our current form! Is it possible that you may be being charged by another service? Regardless, please email us at help@scribd.com and we'll be happy to help resolve this with you and issue any refunds for charges that are coming from Scribd. Thank you!
I have no idea how I got signed up for this, there is no phone number to call. When I actually finally got into my account it says I do not have a membership but I keep getting charged. When I contacted the email address, I was told it was resolved and my account was cancelled, yet here I am another month trying to cancel and get my refund!
Hi Christine - I'm sorry to hear about your unexpected charge. Most likely, you have a second account with us which is why you're still being charged after you thought you canceled. Please send us an email to help@scribd.com and we'll track down your second account and issue a refund. Thank you!
After explaining the problem, they have been very helpful and actually refunded the money on my credit card. Thank you!
Hi Fabienne - thank you for your kind words and updated review!
Hi. I cancelled my membership in August 2018. However, I've been charged on Nov. 2nd.
Can you explain that?
I need a refund.
Thank you.
Although their standard response will be "We're sorry that certain specific books are temporarily unavailable to you right now...". The truth is that they will throttle you after one audiobook. I started to read one book, downloaded others but never read. Today, for the s3cond month in a row they DELETED the books from my device remotely and I can only access them the day after they get another payment from me. I cancelled last time when they started this and was stupid to believe they had changed, They claim to have an unlimited service. They do not. They offer a few cheap, old and publicly available books unlimited and the rest are 1 or two a month. Just saving a book to read later counts against you.
They refuse to admit to how many books you are limited to and frame it like the publisher has limits. It's not true. My sister could log in and access the books but because I had listened to one audiobook, I could not. Each time, the books are miraculously available the day after I pay them again and I have to redownload after they process the payment. This is false advertising. Their responses on here claiming books are unavailable to you for any other reason than money are false. This "unlimited" shtick was a ploy to bring back everyone who left after their last escapade. Now I read their was a data breach at the end of November and "only" our usernames and emails were accessed. ONLY?! You can't tell the truth about unlimited books and I should trust you on that?
In addition, they remain in violation of the court settlement for blind readers. Their app and website are still unusable more than a year after the deadline. They could easily work with publishers and the NLS and maybe even get credit or a write off ala book share with publishers by allowing the blind access. Nope!
The bottom line? Do not buy the bs. If you have, cancel and run from this company. Go and use your local library and Libby or overdrive. It's free, has prompt honest service you can depend on.
Hi Karen - I'm sorry to hear about your frustrations with our service and we're happy to explain our unlimited offerings to you in further detail. Please email us at help@scribd.com. Thank you!
I'm still being charged. I have no way of accessing the account to make sure I cancelled my subscription properly because I deleted it! Can't stop the payments which have been coming since July for a service I have never used. I even changed my credit card and I'm still being charged on the new one. Don't know what to do. Ticket #*******. I want a refund for all the charges since July.
Hi Laura - I'm sorry to hear about your unexpected charges. Since your primary account (mcg*****@vid******. Ca) was deleted, you most likely have a second account you created with us that was not cancelled. We'll be happy to issue a refund once we are able to locate the account, so please either update your review with any other emails you may have or send us an email to help@scribd.com so we can track it down. Thank you!
I joined Scribd quite a while back because I listen to about 5 or 6 audiobooks a month. Scribd seemed like the perfect option for me. $8.99 a month for unlimited reading and listening. Sounds almost too good to be true, well, that's because it is! They post many MANY books that are going to be available in a month's time. They make those books "available" for a very short time (less than a day) then take them away and say they will be available in another month. And this just keeps happening. I can't tell you how infuriating it is to listen to an hour or two of a book, go back to the site only to find that it's gone. I will not fall for their tricks & lies any more. I would tell anyone thinking of joining, don't do It! They get your hopes up month after month only to let you down every single time.
Hi Angela - We’re sorry these specific books are temporarily unavailable right now. While we cannot guarantee the immediate availability of every title, all titles found using our Explore page should be available right away: https://www.scribd.com/explore Still have questions? Email help@scribd.com - Thanks!
Thought I had canceled it but kept getting billed, Discovered there are like 5 places you have to conform before you actually cancel
Hi there - I'm sorry to hear about your frustration with cancelling. If you've been charged, please email us at help@scribd.com and we'll absolutely issue a refund!
I got a call from a Number *******475. When I answered it all I heard is a sound - ping. Later 5 mins after I checked my account and there is a charge of $8.99. I called the number it's from a Tom Spring. His linked said he works in IT and is a writer too. I called scribd. No real person answered said refer to website. It will force you to enter ur account log in. I saw their materials. It's like libtards writings. Like book about obamas. Hate against trump.
Hi Olivia - I'm not sure I understand the relationship between the call you received and a charge from Scribd. We do not place outbound calls and we certainly do not have the ability to charge your credit card from a phone call; this is an impossibility. Most likely, you created a subscription with us that you've forgotten about. Please email us at help@scribd.com and we'll be happy to locate your subscription and cancel it for you.
They did not cancel my memebership despite me cancelling it, and continued to charge to my credit card. Impossible to close account and remove credit card details! $#*!ing frauds!
Hi AS - I'm sorry to hear about your unexpected charges; you most likely have a second account with us which is why these charges came through. Not to worry, please email us at help@scribd.com and we'll be happy to locate your account and issue a refund. Thank you!
Worst site. I don't understand how Scribd is allowed to be in existence. This site is HORRIBLE. I never started a "membership", only signed in with my facebook for a one time use type of situation because it was quick and easy. And this is exactly how they get people! I don't even use their website, have never uploaded my credit card info, yet somehow they have my credit card number on file and have been charging me for MONTHS
Hi Danish - We do not offer a "one time" sign-in situation and only offer a recurring monthly subscription membership. Most likely, you did not cancel your subscription, which is why these charges came through. Please send us an email to help@scribd.com and we'll be happy to ensure your subscription is canceled and issue a refund. Thank you!
Like other angry people on here have mentioned, these people are thieves. I never started a "membership", only signed in with my facebook for a one time use type of situation because it was quick and easy. And this is exactly how they get people! I don't even use their website, have never uploaded my credit card info, yet somehow they have my credit card number on file and have been charging me for MONTHS. There was never any email about starting a membership or the charges, and when I try to remove my credit card info, there is no option to do so! What in the absolute $#*! is wrong with this company? Have you no morals? AND WHAT'S WORSE? THE SAME THING HAS BEEN HAPPENING TO MY BOYFRIEND WITHOUT HIS KNOWLEDGE FOR 5 YEARS! 5 YEARS! We are students living paycheck to paycheck THAT IS A LOT OF $#*!ING MONEY YOU ARE ROBBING FROM US FOR SOMETHING WE NEVER WERE NOTIFIED WE WERE BEING CHARGED FOR AND WE ARE NOT USING! CONGRATULATIONS ON MAKING MILLIONS OFF OF UNSUSPECTING PEOPLE. Absolute monsters. I would very much like to be refunded, as would my boyfriend. My email is *******@gmail.com though I am thinking no one will actually follow up on this issue...
Request #*******
Hi Jessica - I'm sorry to hear about this and I completely understand how frustrated you must feel. It looks as though you had a subscription with us that you started but did not actually cancel. I've gone ahead and canceled it for you and issued you a refund. Thanks!
I have no recollection of signing up for this account. I actually have had no knowledge of this service because I have never been sent a receipt for my monthly subscriptions. I have no idea how they got my credit card info, but 2 years and $200 later, here we are. So disappointed.
Hi AM - I'm sorry to hear about your unexpected charges! Most likely, you created an account with us a while ago which was never canceled. Please email us at help@scribd.com and we'll be happy to locate the account and issue a refund. Thank you!
Answer: Hi Katie. Thanks for reaching out. Our support team can assist you by emailing us at help@scribd.com. If you've emailed us already, send us a message here with your ticket number or the email address you wrote in with. Thanks! - Donni, Scribd Customer Support
Answer: Hi Michele, Thank you for taking the time to reach out to us! Unfortunately, and I'm truly sorry for this, we've received a higher than normal amount of emails recently and have been unable to respond as quickly as we'd like to. We know what a pain it is to have to wait in line, but appreciate your patience and understanding none-the-less! I've responded to your request. Please check ticket #1296757 for further information. Thanks! -Donni, Scribd Customer Support
Answer: Hi Pete! We're always happy to help and provide information as to how you signed up. Please send us an email to help@scribd.com and we will be in touch shortly. Thanks! - Zoë, Scribd Customer Support
Answer: Hi Simon! You can always unsubscribe from the Order History tab when logged into your account (https://www.scribd.com/account-settings/account/membership). If you are having any trouble, we are always here to help! Just send us an email to help@scribd.com and we will be in touch shortly. Thanks! - Zoë, Scribd Customer Support
Answer: Thanks for informing us! Our support team can help you with that. To get in touch, please use this link: https://scr.bi/assist and one of our agents will help you out within 24 hours -EC
Answer: Hi there, it sounds like this is due to either a duplicate account of yours or an unsuccessful cancellation, as it's impossible for us to bill a canceled account. Our support team is more than happy to help with this, so please use this link to connect with them directly and you'll receive a response right away: https://scr.bi/assist
Answer: Thanks for reaching out to us here and I apologize for the delay - one of our agents has your ticket now and will respond shortly. Let them know there if you have more questions and they'll get back to you ASAP
Answer: Oh no! Thank you for letting us know and I apologize for the delay! We currently are experiencing a backlog of tickets, which is delaying our support response times. However, we want to make sure we assess this with you right away. Please update here with your ticket number and we'll use it to escalate your ticket to the top of the queue so we can get back to you ASAP.
Answer: Hey Richard, we definitely want to look into this with you. Can you please email the details to us at help@scribd.com so that you can connect with one of our support specialists? They have the tools to assist you and stop any future charges. Thanks!
Answer: Hey Abe! We definitely want to look into this for you. Can you please email the details to us at help@scribd.com so that you can connect with one of our support specialists? They have the tools to assist you and stop any future charges. Thanks!
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Hi Mel - I'm sorry to hear about your frustration with this. Since you're being charged, you definitely have an account with us but it may just be under an email you've forgotten about. Could you please update your review with your ticket number so I can look into this for you and resolve it? Thank you!