Scribd

Scribd is definitely a scam. I tried several times to cancel effective 3-14--21 and they ignored my request and charged my PayPal account. I have tried several times to get them to refund my $10.71. They have ignored mt requests for my refund several times. I am going to challenge this on PayPal.

Its a shame that a company that offers a good product and even after advertising you can cancel anytime but refuses to honor that and still charges people abd refuses to issue a refund.

Please be safe and don't subscribe to this fradulent company. I doubt that the authorities know they are "sharing" copywriters books. They should be shut down.

Good enough product but terribly unimpressed with their customer service or should I say they have no customer service. Abd they lie about their refund policy.

I canceled Scribd 3 times but they kept billing me anyway. So I called CitiBank and they said all I could do is cancel my credit card and get a new one. So I did that and Scribd still managed to bill me again. Now I have to get a new card CitiBank will block them but it will take a week to do that and get a new card. Save your money, get online with your library, get a card, download Libby, and you can borrow thousands of books free.

Canceled my account Jan 20,2018. On April 20,2018, got a message that the account has been reactivated and that the next charge will be on May 20,2018.
Upon checking my Credit Card statement, I discovered that they made a charge on 07 March 2018. So, I requested a refund from my Bank, and also to block them.

Note: Tried to log-on to my account, and it says it is canceled. So, they made a 7 March 18 charge on a canceled account and they planned to make a second.

Conclusion: Reader beware!

Furthermore, the e-mail address *******@scribd.com with ATTENTION JAMES, which Jerry G. Is putting on all the reviews, don't reply. And that they did not refund my money. My Credit Card / Bank had to reverse the charges.

They lied to me and said they processed a refund for sneak charging me on a duplicatr account for 36mo. They apologized and said they granted a refund. Then they started charging again despite me not using scribd. This is a criminal company, or they were legitimate and went rogue. Call your police; file a complaint with the BBB, do NOT give them CC info my next steps are to work with my CC companies or perhaps cancel all associated cards they have on file. Their modus operandi is to keep charging and profit off the percent that are not persistent enough to get their money back from fraud. I'm speaking to an attorney to take them down and for a potentially capitulating class action suit of $18M in damages.

Dear Sir/Madam,

I have taken a scribd account by taking a free trail initially and after that I was supposed to be moved to 8.99$ monthly recurring plan. I would bring to the notice that I had been charged each month for the same till September. Now in September I decided to discontinue the service and so I disabled my plan. But I was deducted once on 26th September, 2015 for this month and again on 28th September, 2015. I am attaching the screenshots for the same.

Please let me know why these two deductions are made in same month. Also before deducting the amount for each month you have not even notified me through mail. I came to know about the deductions of each month by going through my bank account statements. This is highly inconvenient and unacceptable.

I do not wish to continue such service. Delete my account and also refund me the money ASAP which has been deducted twice.

Thanks,
Abhishek

I cancelled my subscription to SCRIBD on January 8,2020 and received no confirmation. After seeing the continued charges to my credit card, I cancelled again on March 13,2020 and again this morning. I have not received any emails confirming any of these cancellations. I reached out to SCRIBD support and received two ticket numbers: ******* and *******. According to the automatic reply email, it "typically" takes them "about 3 business days" for customer service to respond.

After reading all of these reviews from people with similar complaints it is clear that this reprehensible conduct is apart of their business model and is apparently standard business practice for SCRIBD.

I will definitely be reporting this conduct to the BBB and to the CFPB. This is unacceptable conduct that should end immediately. If it continues I'll also reach out to an attorney, who will in turn reach out to many of the the other complainants on this website and others.

I don't have any accounts or business with you guys
Why would you simply charge 10$ for no reason? Ticket #******* kindly check n refund
For god sake respond to the emails

I had 2 books uploaded to scribd, they sold very nicely, i got email that i will receive 49.90 for my books sale to paypal. 6 days later they send me email that they blocked to purchase book from me to other people. I tried to contact them, they didn't reply me, and took away my 49.90$. When i tried to contact them about payment how to pay for subscription they answered immediately. But when i contacted them how to get payed for my books, there is no one answering. Just $#*!ing wow. NOT RECOMMEND BEWARE SELLERS

In my view the service unacceptably misleading. Prior to logging in I
Search on the webpage shown to all (members and non members) for a
Number of books and find them shown as being available. I then log into
My new account and find the books are not available. Equally, I have
Found that some books shown as being available on not immediately
Available. When I send an inquiry I receive a response that the book(s)
Will be available the following month. I have written to service a
Number of times to obtain clarification but the responses are ambiguous
And never really respond to the question raised. Why advertise books that aren't offered when advertised?

I had turned off the autopayment/renewal for scribd premium membership that was till 23 may 2017. But still i was charged when i checked my account it says amount was charged at 1 am 24 may IST and my premium membership was activated. Its really of use to me as half the time i get the error we are unable to let u download error. When rechecked the membership was automatically renewed hence i cancelled it again on 24th but now i get message ur membership is cancelled and will end on 23 june 2017. To check whether its cancelled properly or not i tried downloading books and it does download so premium membership is still active i guess... plz cancel it and refund my amount. My request id is #*******.

Scribd is a scam. It says unlimited but once I finished my first couple of books every other title I searched for (even old ones like the Hitchhiker's Guide to the Galaxy) were unavailable in my country (and I live in a Spanish speaking country but read only English books!). Apparently they say "Because of our agreements with our publishers we have to adjust availability when necessary" (so basically you only get availability to the entire collection once a month, then they reduce the amount of available titles A LOT!). So, it is clear that Scribd is not truly unlimited.

I have read many other posts saying the same now and I will start to spread the word across all social media outlets: Scribd is a scam.

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Updated! Reply from SCRIBD (as can be seen below) "Although some titles may not immediately be available, there will always be something available to read!" - So they list titles and books as available, but when you try to download them they say they are "not available in your country", thus it is not unlimited and hence it is false advertising in my opinion. What do you guys think? Please post your comments below.

You can't keep your books if you cancel your membership. Sorry for the caps, but I want people to know that THIS IS A SUBSCRIPTION SERVICE. Once you cancel, you can longer read the books. The monthly limit on books is awful. Their "new platform" is set up to fail. I wouldn't be surprised if you paid for their service and end up seeing the sight disappear, along with your money, within a few months. I signed up for unlimited books and audio in 2015. Now they have changed the platform. If you just have to use their service, use a prepaid card or PayPal. Do not give them your credit care and do not pay for a year.

I really liked the free trial but didn't think it was worth the money they charged when canceled the subscription[which they make dfficult to begin with] it still didnt work because they continuously charged me and i literally have no money in my card so i keep getting interest on top of it every single f*** month and they("customer support") make you go through a bunch of hurdles to try to cancel it and then they never get back to you. I have been getting charged for about a year now if you are a busy person you will not even notice what is happening until it is too late. I still do not know what to do to get the help i need and get my money back! My only hope is to eventually pay by debt to be able to cancel the card i had.

I am beginning to feel like Scribd is a scam. I only signed up to see a template of a work document. I want to cancel my free subscription before I am charged, but Scribd is saying my password is incorrect (which I know it isn't because I used Google Autofill to remember my login), and Scribd is also saying that an account with my email address does not exist, even though that is the only email I used to sign up with and Scribd originally sent my receipt confirming my membership to that email. After trying to recover my password and contact support, I have received no reply, and after reading the comments on this thread, I am worried I will not receive a reply at all and will be charged anyway.

I joined on 18th nov 20 and couldn't find useful after 2 days so until 17th dec i tried to cancel but no option available anywhere, no customer service in uk, i delete my account and still they took money from my paypal(£9.99). I have to call paypal and requested them to block this company from taking future payments. They are making fortune by trapping people on trail basis eg 1mil people joined and couldn't cancel trail and gave them 10mil for nothing!.
These people are purely fraud.