ScotiabankReviews 273

The web site is not working and the staff in the branches are masters of NOT doing things! Big, slow and lazy type of organizations that you should stay away...

Woke up this morning unable to access my savings account which holds all of my funds. When I contacted them to find out why, I was told it was due to site maintenance and is expected to be done by 6pm. I explained that I didn't recieve an email or text giving me any notice this would be happening or I would have transferred funds ahead of time. I was told I did get a notification but it's only sent to my app or online messages on my Scotiabank account. So I would only see the message if I logged on and noticed it myself. I explained that i needed access to my funds as my 12 year old daughter had a volleyball tournament out of town today. And I have no options to borrow and shouldn't have to. I was basically told it wasn't their problem and there was nothing they could do to help. So now my daughter will miss her tournament after working so hard just to make it to that level. I can never give this day back to my daughter and Scotiabank could not care less. I will be closing my account as soon as my funds are available again. If you bank with Scotiabank you could wake up with no money one day. That is a fact.

I've been trying to reach scotiabank to get a new credit card to replace my broken one and their IP phone system is completely broken when using all EN, FR and credit center phone numbers. I can't interact with the phone form and employees can't hear me. My phone being the problem was ruled out by calling 2 friends successfully.

They don't have a chat system on their website or an email address I can reach, I can't ask for a new card through the app and they are asking me to call the credit center when going there in person. So I'm stuck with my broken card with no service, no support and no way to fix this. Will call tomorrow, but this is very inconvenient

I've never been to a bank where no one knew anything about their own products and services. Don't take any financial advice from their brain dead advisors because they'll just screw you over. Do your own research.

Every advisor I spoke didn't know $#*!, gave $#*!ty advice, and just kept passing me onto the next person. Even the manager sounds like he hates his life and doesn't want to be there. I'm never banking with Scotiabank again. It's a sad excuse for a bank. They might as well hire AI to answer their calls. At least I'll actually get helpful information. Asking them questions is like pulling teeth. I have to ask the same question ten times for them to get it and then they tell me ten different answers and transfer me to at least three people. No one wants to take any responsibility and help customers out. They should all just quit.

They offered a special interest rate on a new account. In order to get the interest you had to keep the funds locked in for 5 months. After 5 months they refused to pay citing some small print in their agreement. And they also refused to reconsider since I do not have a mortgage with them (I already paid it off) and because I do not keep 100,000+ in my bank account with them (it is invested with their Itrade division).

Despite being a customer for many years, Scotiabank denied my existence because I left town for one year. They turned over all my child's education savings plan to the control of my ex partner, even though it is specified on file to not do so. After showing proof that I was a client, the person who denied that I ever existed as a client was conveniently let go or transferred. Recently, I was sold fraudulent concert tickets and I have tried tonight five times to report this fraud. Once the lady said that I didn't answer my questions correctly, even though I had The app open on my phone so I can answer the questions perfectly. The second time after answering the questions the man put me on hold and after five minutes it just hung up on me. I've called three more times and one time I recorded the entire call, and every time it transfers me to the fraud department to report the fraud, it just hangs up on me. Something very very strange is going on with Scotiabank and I'd like to know what it is. I had to replace my card because it suddenly was not working and they said it's because your tap only has a certain amount for the entire life of the card. They told me that your tap limits run out after a certain amount of taps. Forever and then you have to get a new card which nobody else that I know has had this experience. I went downtown to open a business account as an independent paralegal, and I was treated like garbage. Even as I try to get insurance for my paralegal service company, I am still being treated like absolute trash, all of this, despite finishing as one of the top students in my college class. I'm so sick of the discrimination, and if anybody else would give my black face an account anywhere else, I would leave Scotiabank. I need this fraud reported as soon as possible, and I need anybody involved at Scotiabank to also face legal consequences if that's the case. PS. After more than five years with this bank, I could still only withdraw $100 after depositing at the machine.

Good afternoon,
Today we encountered a discriminatory interaction with a customer service representative named Arif. She failed to offer us assistance because my grandmother does not speak English, but Spanish. In a rude manner she offered my grandma who we expressed is unable to physically go to the bank to resolve the issue with someone who could understand her. She then further told us that her first language is Spanish, which all within itself does not make any sense. If you are able to assist us in your own native language we shouldn't have faced an issue, we should have been able to pass through the authentication process. This is ridiculous and a representation of the further issue of the company not just it's incompetent and self discriminatory employees.

Been with Scotia for 20+ years and was proud paid credit cards on time and never asked them for anything major no car loans no mortgages etc now I'm givien an eviction notice from my landlord went to Scotia for help as I want to get a mortgage for me and my daughter and dog they told me to find the funds elsewhwere and they will help with the rest I did that and I got aprroved for $420'000 between me and my daughter from another financial institution after 3 weeks as they are terrible with appointments went back to Scotia told them I found the funds and looking for a little more to be free from renting they told me they won't help me they told me to go elsewhere again now my issue it is very hard to rent and iv'e got the oppertunity to buy something My income $70'000 and daughters $30'000 and going to be homeless Don't trust SCOTIABANK ANYMORE

I've been a Scotiabank customer for more than 20 years, and I'm seriously ready to switch banks at this point.
Two months in a row, they've drained my entire account, claiming it was because of "monthly service fees," which are only supposed to be an X amount per month.
But no, they proceeded to take every last dime, and leave me with a huge negative balance, both times.
And when I called the number on the back of the card about it, the woman I spoke to basically laughed at me on the phone and said, "Too bad."
How's that for sh*tty customer service?
The first time it happened, they did reimburse in the end, after I threatened to take my business elsewhere, which was when they suddenly turned and claimed they didn't want to lose me as a customer.
They reimbursed me FOR FOURTEEN F'N DOLLARS.
What a joke.
The second time it happened, they refused to reimburse anything. And gave me attitude about it in the process.
So sick of feeling like I'm being robbed by these crooks month after month.

If it's a Friday and you're expecting money to come in,you have to wait until Monday! Why? All other banks will have it to you first thing Saturday morning.
And charges. Everything has a freaking bank charge.

Worst bank I've been (I was client with 4 other banks in my lifetime). Been with them for 1 year. They don't call when they should for you to get your cards. They then send them back. Your online is then blocked. My credit card was fully paid every month. My checking account had over $5 000,00. After complaining (without any rudeness or threats) they decided to demarket me (close all my accounts, credits and never go back to them). When asked for a reason they answered that when opening my account I agreed they can close it when they want for whatever reason they want (fine prints). My daughter also applied for a credit card and was accepted. The branch (not same as mine) also never called her and sent the card back. When she enquired about it they yelled at her and told her she had to wait 3 months to re-apply. Search and you'll find similar cards from other banks.This bank is not worth it.

Opened a bank account for my 14 yr old. He forgot his online banking password and it wouldn't let him proceed even after following all the prompts. Called in. Waited 20 mins and then the representative after asking a ton of questions said we would have to physically go into the bank to change the password because are accounts are not linked and he is a minor. Hello! What kind of terrible process is that. Definitely considering switching banks.

Horrible customer service. Talked to Kyle and he just rude and not willing to help. Horrible bank, horrible customer service and I do not recommend doing business with them. Horrible experience.

The worst software and application on the market. Each time! I try to go online to see my accounts it asks me to reset my current password. Online does not work. Each time you need to call customer rep - wait on the phone -answer their security questions -manually! = 19 century!to reset password with their support only. Unbelievable! Three times for ONE day it asked me to reset password. The same happened withxfriedn of mine! Shame

Scotiabank has the best customer service be it on the phone or in person at the bank. I called and spoke with ELMAR tonight on the phone and he was so patient, thorough and extremely helpful. Every interaction i have had in regards to anything with Scotiabank has always been positive, they are THE BEST bank to deal with.
THANK YOU TO ALL THE LOVELY STAFF OF SCOTIABANK EVERYWHERE

I left Canada without closing my account in SCOTIA BANK and without taking or sending my money to France. This is SCOTIA'S POLICY:
- they do not transfer my money in France I request by email — but they said me by phone+mail this is possible; now they say I have to send a fax
- they do not send me any information about the transfer rate
- they blocked all possibilities for any online transfer in my account (transfer between my accounts, Interac, and Western Union).
- they do not accept refund of money (checks) from my Canadian Social Security (I have to deposit personally in the bank in Montreal)
- they do not permit me to make any changing in my account
- they did not pay me the amount I earned by using a "Savings" account for 1 year (they say because my Social Security ended)
•• DO NOT EVER OPEN AN ACCOUNT IN SCOTIA BANK. IT IS THE MOST AGRESSIVE POLICY I'VE EVER EXPERIENCED WITH A BANK in 4 different countries (France, Greece, USA, Canada).
•• DO NOT LEAVE YOUR MONEY IN CANADA!

They will randomly decide to hold all of your money without notice for 7 days. I know it says 5 business days but that is actually one week. I've been with Scotia for 5 plus years and always had anything over 1000 held. Last week they decided pit of the blue and without notice to hold everything over 100 dollars. LMAO. 100 bucks to life on for a week. And I deposit 5 grand a month into that account. So no notice remember I said. So I didn't realize my car payment wouldn't go through until it didn't. Both my bank and car lenders charged me nsf fees. Even though the money was in my account. I've never had an issues, no red flags etc to make them change it from 1000 to 100. And they won't return my calls nor will they change it back. WORST BANK. And I'm
Spreading the word. I've already got 4 people to close their accounts and move to TD or RBC. ANYTHING BUT Scotia is good. Say no to Scotia. If you like to actually spend your hard earned money