ScotiabankReviews 273

Worst experience ever, the hold time of customer service was more than 3hours. I didn't call to beg for anything, It's my right being the customer to obtain my rewards attained, if you can't provide me service. You aren't eligible to manage my money. I will definitely change my bank, such worst experience.

There is a reason why this bank has over 90% bad reviews. This bank has gone down to the level of criminality. They do not serve customers any more, they only harm them and harass them. And each of their managers are trained just to do that. They harass and bully their customer and even can commit crime against them as did Ms. Melanie Lopes, Scotiabank manager in Toronto. She is an enemy to her customers, not a friend. Literally. She actually deliberately destroys her customers financial futures to satisfy her egos. Be aware of this lowest form of human excrement on this earth.

We had a joint account with Scotia Lawrence E branch.We put a stop payment to one of the prepaid transactions and it so happened that the payment went through the first time. The second attempt it didn't go through however I was charged an NSF. I went to the bank and explained my situation. $96 was returned. The third time the same transaction which I put a stop payment to didn't go through 4times and I was charged an NSF of $288. The manager called me on phone and I told him but I put a stop payment to that transaction why do I have to pay and he said " we cannot help you you have to pay us" I went to the branch, and the lady who was helping me was like but why would she pay if she put a stop payment, The manager was called and he said I can give you a discount of $50 but you have to pay the rest. I couldn't deal with such an unprofessional so called manager I told him never mind will pay $288 and close the account. I paid the $288 closed the account. That person you put to run your business is going to run it down he is so unprofessional and even when all his colleagues told him what the matter was, he said there is nothing to be done. I am glad I closed it I now do business with better and professional institutions.

How do you like waiting on hold for 30 min each time you need to talk to a representative? Or just all-around unreliable and subpar services?

We re seniors. We received money back from our income tax. We took the check to the closest branch to our home. Half of the money was put on hold for 5 days. This was a FEDERAL check... our taxes returned to us. We called or an explanation. We were at first told that it was not right for half to be held. In fact, it isn't. Federal money doesn't get a hold put on it. But they decided to keep the hold anyway saying that it was a different branch from ours. Note, our branch was not accessible to us due to construction on that day. We were never told the money would be held if deposited in another branch. So now half of our hard earned tax money isn't avaialble for 7 days because there is a weekend in the middle. Very disappointing.

You even have their customer service agents transferring you to other customer service agents, for a repeat of your initial wait time, almost as if the last 30-45 mins wait was non-existent. Being on their call for over 2hrs and no resolution to linking the scotia card and the scene card which is meant to be an automatic process.

I was a new first time investor and I trusted my financial advisor who I met at first at Scotia and I didn't realize what I was investing into really- but I didn't even realize I could lose as much as I did because I was a first time investor. I don't even know why I would have signed up for medium/high risk investment when I didn't even have an income and had explained that I wanted to keep my money safe. I noticed my account losing money within 6 months of setting up investment. I really couldn't afford to lose money but I pulled my investment cause it was making me really nervous how much it was going down. I really wished my advisor had my back more & I wish the investor profile had more useful & detailed questions like BMO's questions are more specific & they do a better job at making sure your investments match up with your situation. Hopefully Scotiabank changes their investment set ups so people are more aware of what they are signing up for.

Poor agent and unprofessional customer service. I have to make a three-time call to dispute one charge to my visa account by providing all the evidence.

I was fed up with their useless customer service so I moved all my money to a different institution. I moved my RRSP and my TFSA. It took 40 days and there is over $2500 missing. Lying, thieving, conniving, charlatan, con-artist shysters! Just remember Scotiabank, payback is a B****H!

Out of 5 it's a ZERO! December 2021 I went to the Browns town branch to have my card change because I was about to travel. I spoke with a representative within the branch. Told her what was my issue and she advised me that my card will be sent out in the already. I have told her that I have been checking and nothing. She kept saying check with your postal agent. I left it and I went on my vacation to the state and back. Went to the bank again to have my card change. And the process is is rather time consuming and tiring. Took my lunch time from work hoping I would get this done n it was a waste of my lunch time. I turn to the sale rep and I asked isn't there a easier way to just get a replacement card that waiting ere in line her words were " NO SIR" I have to go back to work so can u please have them send me a new card in the can I make that request, NO SIR u have to wait. Have number 34 and having a job to return to. You all can do better. Implement SOP. That will better able to facilitate customers. There are ways to assign workers to get the job done in s more effective and efficient manner. Break the work load into specific job roles and the process can be much more effective. Am do turn off. I just transferred my salary from one back because of there service and now I feel I will be doing the same. You all need to fix this. U can't be going to the bank n spending the entire day just to get your business done. It's ridiculous. We are in a competitive market place n ppl have choices. Step up n put plans in place. Am hurt. I don't lie. I took time out today to get it done n I wasted my time. Poor service!

It's been over two years on the phone and on line
Trying to get a credit card statement mailed or by email to me.
The only time the bank seems to be responsive or proactive is if the payment is late. Again I explained the fact that years ago I stopped getting any notifications. I'm told the card isn't linked to anything but no on seems to be able to do it.
The wait times are also ridiculously long for no reason.

I bank with 2 other canadian banks but decided to open a credit account with scotiabank. It sucks to be treated this way. I lost my credit card and I just moved. My branch says i have to call the online customer service to report that and request a new one. I called the first time and was put on hold for 1hour and the guy picked up but the call hung up for some reason. I called again more furious this time and i gave the lady who picked up that time my number to callback. I had requested a new credit card and she said i would not be able to do that for 30days cause my address was just changed. What does that even mean Scotia? Im utterly disappointed. The call hung up again and i waited hours and no call back. I tried calling again today and was put on hold for an hour and the call hung up. I am frustrated and will be closing this account

After spending 45 minutes waiting for customer service, to ask about why I cannot use my debit card on Gray, I was transferred to fraud… who apparently handle this kind of claim.
Spent another 30 minutes with no answer… could not take it any longer.
I really do not know how a bank that makes billions in profit cannot handle customer requests in a decent and timely way! A disaster!

Reported my ScotiaCard lost by phone on Dec 22-21 & replacement card was to be mailed to me. NOT rec'd by Jan 6-22 so got card at bank branch. I never did receive the mailed card as of Jan 21-22. I've sent 3 e-mails & 1 written letter to Scotiabank 'President' re: this + a Scotiabank call center issue & rec'd NO reply! NOW a month later I've written the CEO to complain about this banks totally useless complaints dept. I now see this bank is rated 161'ST among banking sites--I believe it!

Fraud has been committed on my debit account as of 8:32 Eastern time today!

I have ben on hold for over 35 minutes with NO call back option, $#*! $#*! elevator music and some idiot chiming in every other minute to let me know that a fraud analyst will be with me shortly!

My mortgage is due n in a year and I won't be renewing with Scotia Bank!

We've been a Scotiabank customer for over 30 yrs. In fact, we've been loyal to one particular manager who we believed loyalty was reciprocal. Not so! Following an issue that was raised and explanation requested, we were ignored. Following several weeks of waiting and a few reminders for a reply, I addressed the situation with president's office/customer service. I received a reply within 30 days to my satisfaction.
Happy to move my file to another branch. I'd rate this branch a ‘1' following our years of loyal service. Obviously We meant nothing to this particular manager. I wonder if they've heard of ‘customer retention'? They made a lot of money off of us with our mortgages, interest. And yes, the odd penalty, Happy to move on from this branch to another. Bye!

They don't even deserve this 1 star rating.
I cannot login into my online banking account, message say card expired.
I called the *******842 # came after expired card message & there was an option, press some # if you don't have the card.
I didn't had my card, so picked the option, hold the line for 35 (THIRTY FIVE) minutes and this Monica lady telling me she couldn't help me without card#. I asked her to find or try another option to resolve my login problem, but she refused.
I am closing my accounts with this $#*!ty bank & will tell my clients to avoid this bank, go to other banks who know what the customer service is.

I bank with a number of banking institutions personally and professionally, and Scotiabank is by far the worst of all my banking experiences. First, the online site is horrible. There seems to always be a problem with the site. Second, when you try to contact someone, either the call is busy, or you receive ad recording after ad recording attempting to sell you services you did not seek, and then the call often drops when you have gotten through all the ads. I have written and emailed the bank for months about an important issue and have never received any response. On the few occasions where I have gotten someone on the phone, they have said to do the very same thing I've already done over again (sending an email) but I still do not ever get a response much less a resolution to the issue. I have tried contacting Scotia about the issue at every number it has, but still no resolution. Just a horrible banking experience!

Scotiabank has completely lowered their standards. I have never seen such neglect in banking customer service before my experience with scotiabank. It is near impossible to reach customer service on the phone, they keep you waiting no Matter what time you call, be it early in the morning or, late at night. After holding for next to an hour, they cut you off. This has happened one too many times. I am done with this bank.