I don't know about other perfumes but they have my. Fendi down. Perfect. Oh happy day. Perfect match, lovely glass bottle. 100% pleased. I will brag about this site and reorder as needed. Oh, you get to name you perfume. Mine is " sex in a bottle" lol
"Your company has been very helpful & provides great customer service.
I know it's difficult to match scents that you don't have the formula's but
You did your best in recreating a close match. Thank you for focusing on
Providing outstanding customer satisfaction!"
I've purchased a few times from them. They recreated SUN MOON STARS for me. The last purchase disappointed me. They used a non-alcohol base that was different. They immediately replaced it free of charge with an alcohol based perfume. I love these folks!
My husband was hoping to replace a discontinued Bath and Body Works scent that he used to use. ScentMatchers came pretty close, but it didn't quite work. We asked for a refund and after sending the product back and providing the shipping information, we were given our money back. Susan with customer service was very responsive and helpful. I would try it again in the future if I can no longer find my favorite perfume.
I've been looking for the old "Body Shop" fragrance "Samarkand" for decades. I know a number of people who would like a good copy of this scent. Unfortunately, this isn't it. What arrived *was* a perfume, something reminiscent of chanel #5 crossed with Coconut Banana Boat, but nothing like Samarkand. If I had kept the shipping box, I would return it. Failing that, small tester sample bottles at a trial price might be better, but then they might not sell anything at all.
I recently purchased two bottles of you Romance Silver reproduction. Ive been using it for about three weeks, and wanted to give you my thoughts on your product.
1. Your customer service was extremely helpful, and easy to work with.
2. The speed of delivery was also good.
3. The match on the scent was very close, almost perfect.
The only issue I've seen is the sustainability of the scent. I have one bottle of the original left that I use for special occasions. When I spray it on my shirt, I can smell it on there two or three days later. Not so with your version. It seems to wear out within the day, and I need to respray if I'm going on a long day out. I'm not sure how this could be remedied, or why the original lasts like it does, but this is something I would like to see fixed if possible.
Otherwise, my experience with you guys was pleasurable. Thank you.
I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.
I was so excited to find a place that could match Este Lauder's discontinued White Linen Light Breeze that I ordered two bottles. But the scent was really bad with a chemical tinge, nothing close to the original scent. And Scent Matcher's no refund policy is unethical. It is false advertising with no recourse. I am working with my credit card to challenge the charges.
I received a bottle of the duplicate for Victoria's Secret Dream Angels Divine for Christmas and it was awful! All I could smell was vanilla which is not part of the scent profile. My sister bought this for me and she has filed with BBB. This company says they offer something you want, but they send you whatever they have on the shelf. Don't be suckered by this team of frauds!
Well it looks like everyone on this site got the same automated response from customer service. I too ordered Fendi original for myself and Galore for my mother. I was so excited that I could have our favorite fragrance for a "reasonable " price. My fragrance came and is so AWFUL " that I had to toss a box of tissues as I sprayed on one just to make certain it wasn't a problem with my body chemistry. I used one of those tissues. Big mistake, I had to use saline to rinse the fragrance and wash my face to get remaining Fragrance off. You can return fragrance to Macy's NORDSTROM Sephora etc so don't know why their policy is different. If the policy was in smalll print I didn't see it nor did customer service refer me to that policy. My mother lives 3000 miles away I wanted to surprise her, she will be 90 years old.
Horrible product. Order this for my wife and it was not even close to the sent. Smelled like medicine. I will never recommend this company or it's products. $82.00 flushed.
What I received was a horrible smell. Not even in the same universe. What I received was what old ladies used to cover their smoking smell back in the 70's. Absolutely vile! Tried to contact company support and never could get a response. Out over 50.00. DO NOT WASTE YOUR MONEY ON THIS SCAM
As soon as I received my bottle of a match to Safari for men by Ralph Lauren I noticed there was floating debris and a hair floating inside the liquid! They claim to respond to emails within an hour, 24 hours at the most. I have been emailing for days without a response. They also deleted my comments, pictures and videos off their Facebook page. All I wanted was a refund because debris and hair inside a cologne bottle is disgusting. I am disappointed and now angry they wont help me with this problem. There is no quality control in their matching/blending process it seems.
I order in March 23, got my order today April 27... 1 month later... the perfume was suppose to be August by Hollister smells nothing like it, smells so bad! What a waste! So upset. Don't be fooled by these people!
The company did not create the original fragrance, Heart, by Garden Botanika. I am able to send a small sample of the original parfume to help them create an accurate replica.
I am expecting success on the 2nd attempt
I've really missed this scent. They discontinued it a few yrs ago. It's from the bare minerals company. This version is good but very week. I cant smell it very well. But I'm glad I have this one." If you could make the scent stronger. Smells like original.
Update: my credit card company refunded my money which is nice. The bottles now have chunks of gross sediment floating in them. Horrible that they are scamming people with this disgusting "fragrance".
Im convinced they send the same baby powder smelling, cheap fragrance to everyone. Didn't come close to matching and everything is poor quality. The two bottles they sent have some sort of gross sediment floating in it (see picture). Dont waste your time and money. Im guessing most of the good reviews are not real.
And they use the worst business practices, they steal images from other sites, which is illegal, intellectual property theft!, to advertise their own products
Google should pull ALL their ads.
Their products are terrible. Just commercial oils that can be bought from any perfume oil distributor mixed with other ingredients. Nothing special about them. Very hit or miss.
Website says they 99% of fragrances within 8 business days. I guess I'm in the 1%. Ordered January 19 - still not received (Feb 9 now) - no communication on delay until I contacted them - and got a generic email "Your order is in process and should be shipped out approximately in 3-5 business days." Still waiting. If it's a difficult match that takes 3 weeks - then let me know! Communication is the key to good customer service and it's not here - yet I've received 3 "Rate Your Experience" emails - so here's my experience. Since I paid through PayPal, I've contacted them to get a refund. Buyer Beware!
I received this package yesterday. I knew before I even opened that it wasn't going to be good, hence the pics before I opened it. Packaging shoddy at best. 2 heavy glass bottles stuffed in a bulging tiny box with a few ghost farts surrounding them - Lucky they didn't break. One of the bottles will not spray, I've tried every trick in the book! The one that does spray smells nothing like the re-created scent that I requested. Totally dissatisfied with this purchase. Bummer because it was for my moms birthday and now I'm going to have to find something else. I don't want to even rate these items with any stars, but I guess 1 star will have to do... Not sure about how the return process is going to be yet...
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members