The handy little spray bottle is great and very handy to re-apply through out the day. Two of my refills have come opened with most of the scent gone but the service is great. They just need to make sure the refills are closed tightly b4 they send them.
Got this as a gift the website is horrid cant find figure out anything this has been a $#*!ty gift and honestly wish i never got more pain than its worth and its free to me. I order and use a few other sites all work and function so much better than this site every time i try i just get angry. Never ever use this site or company they suck!
Hi Matthew, so sorry to hear about the negative impression of our service that you have. Rest assured that as a subscriber you have full control of what you receive in your orders. All you need to do is add desired fragrances to your queue. In case it's empty, we send our Fragrance of the Month. You must have chosen to receive Perfumes instead of Colognes when signing up with us, that's why our system automatically sent you a perfume. If you could clarify what exactly gave you pain and was not functioning on the site, we'd appreciate it. Our inbox at socialsupport@scentbird.com is always open to provide assistance and receive feedback. Thank you, Matthew!
This is the worst! They know it too. Making canceling your subscription a five step process. I hope they get a SENSE to F-Off. This company will not last. No one needs a new scent every month. Stupid and who ever supported your pitiful excuse for a business. Lame AF
Hi Christian, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.
Scentbird has been a great value in our home. We love trying scents that fit our typical likes and also going outside the box and trying something new. We end up using up the fragrance after a while, which is a great value. I've even bought a full size of one of our favorites that I wouldn't have discovered without Scentbird. I recommend it to everyone I hear speak about fragrance!
Spreading joy through amazing fragrances is our ultimate goal! Thank you for sharing your positive feedback and letting us know that you're loving what you received, Taylor. It means the world to us! Keep on enjoying the scents and don't hesitate to reach out if you need anything! ❤️
I must admit, I don't like signing up for auto pay type subscriptions. However, this one I made an exception for. I absolutely love fragrances. So, this program is the perfect way to try it before purchasing the full size bottle.
We are so grateful for your kind words, Erica. ❤️ Thanks for sharing your review with us and the community!
Well too bad! They don't respond to any attempt to contact them. However when the perfumes arrive all accounted for, it's great! Should you be missing one... oh well you're still paying for it. No replacement. Sux to be you kid
Hi Brandie, so sorry to hear that you faced issues when trying to receive our responses. Rest assured that our Customer Experience Team is always happy and available to help, and we promise to resolve any issues within 24 hours. You can always email our team at socialsupport@scentbird.com or send us a PM on Facebook or any other social media platform, and one of our team will be happy to assist you ASAP. Our Quality Assurance team is doing their best to investigate and take measures to prevent oversights of missing items in the package. And you can be certain that in such cases we're always glad to send replacements. Please send us an email to socialsupport@scentbird.com. We’ll take a closer look and follow up with you directly. Thank you so much!
I never got my package. I let customer service know that although the tracking said it was delivered, I received nothing. They replied with, " I see it was delivered, check your mailbox" bro of I didn't check I would not have emailed. Then they said wait a couple days. Its been a full 7 and no package. Sent another email 4 days ago, to no response. Then again 2 days ago still no response.
Hi Kevin, so sorry to hear that your experience with us wasn't as smooth as it could've been. But we see that one of our Team members, Agent Alex on July 26th and sent you a replacement for your lost order. Hope you'll receive it safe and sound this time. Also, we're also sorry for our delayed response time. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Thank you for your patience!
I didn't realize that my old address was still on the site. I asked them if they could forward it to the new address and Ron had said yes, we'll send it. I then was like ok, let's just cancel this month's.
He SAID OK, IT HAD NOT BEEN SHIPPED OUT YET.
I found out 2 days later that the package was sent out to the WRONG ADDRESS. I contacted customer service who refused to refund my money and insisted on sending it out to the new address. I didn't want it anymore.
Because they were incredibly frustrating, I decided to cancel the service.
THEY CHARGED ME FOR SOMETHING I NEVER GOT.
THEY HAD AGREED TO CANCEL IT THIS MONTH BUT SENT IT OUT ANYWAY.
HORRIBLE CUSTOMER SERVICE.
We're really sorry for the confusion and frustration this has caused you.😔 While we're unable to intercept a shipment that's already on its way to you, we usually arrange for a courtesy replacement to be sent out to your new address, to make sure you're never missing out. If you could please reach out to us at support@scentbird.com with your account details, we'll arrange for a refund for you, so you're not losing out. Again, We're truly sorry for the inconvenience.💓🫶
I was just about to purchase from this site because I received an email for 30 dollar coupon for like 5 fragrances and I thought that was a pretty good deal. However, after looking at these reviews, I'm very hesitant and almost terrified to put my card information in. I think I'll pass on the offer. Sorry guys! I've been in that same position where my money was took from my account and I couldn't get it back.
Hello Amina! We're disappointed to learn that you left this comment without experiencing our service first. We understand how negative reviews have an impact on you, especially prospective customers! We want to assure you that our cancellation process is designed to be hassle-free and straightforward. When subscribers choose to cancel, we kindly ask for their feedback to understand if there are any areas of improvement. It's important to note that customers have the freedom to cancel their subscriptions whenever they need to. They can easily reach out to us via Instagram DM or email at support@scentbird.com, and we will gladly assist them in canceling their subscriptions. If you have any further questions, please don't hesitate to let us know. Our team is always here to help!
I really like this concept because you tell all about each scent and we get to pick and choose each one to our liking. There are new and old scents and it's really cool to try the new ones. Ty for letting be a part of your concept. K. Sloan
We are so grateful for your positive feedback, Kimm! Thanks for sharing your review with us and the community. ❤️
Scentbird has poor shipping/delivery! They are very faithful with billing my card in time every 5th of the month but the perfume is never delivered on time. I have to email them every month checking to see when will I get my monthly order.
They offer a wide variety of fragrances. They arrive pretty quickly. They have a strong smell to them. Some you like some you don't. Either way the whole program is to allow folks to try new fragrances! So by all means head on over and check them out. Get signed up for a new subscription and u will have at least one new fragrance depending on the subscription u sign up for. You will receive a free case with ur first order. I've been a member for a few months.
Yay thank you so much for your positive review, Virginia! Thank you so much for your recommendation- it means a lot to us! A tip: We highly recommend rating fragrances (1 star ⭐ being the lowest) you previously received so that our website gets to know you better
Ridiculous. Scam. Received my first order approx. 11/2. I'm not sure if it's the original fragrance stated on the makeshift lable. Unhappy with my purchases, I went to the site to
"unsubscribe" only to find out that December's monthly fee had already been deducted from my bank account! I'm pissed, charge my account a couple of days prior to shipping, NOT 30 days in advance. That speaks volumes as to the credibility of Scentbird. Save yourself... don't join.
Hi Jean, I am so sorry to hear about the issues you've had in the past :( We can assure you that all of our fragrances are original as we take authenticity very seriously! As for our billing schedule, you’ll be billed for your first Scentbird with your initial purchase. Starting with your second month, you’ll fall on our regular billing and shipping cycle, meaning that you’ll be billed on the 5th of each month and can expect your package to ship around the 3rd week of the month. Please feel free to reach out to us if you ever have any unresolved issues- our team is ready to help!
I ordered and got my first shipment in 4 weeks. I canceled because that is the slowest shipping ever. They sent me an email try another month 50% off my wife convinced me to give a second chance. I ordered an extra case and another fragrance and now 19 days later and I still have nothing and they have Zero customer service. Don't waste your money. I am glad it was only 30 bucks I lost. You have been warned.
Hi Jim! We appreciate your feedback and we’re sorry your experience with us was less than stellar! Our fragrances are usually shipped out by the third week of each month and we’re so sorry if this was not 100% clear! We hope since leaving this receive you've received your fragrances and loved their scents.
I signed up for the $14.95 subscription and for several months now have been charged $16. I would have cancelled earlier but could not find a number to contact scent bird. I would like some assistance please.
Hi Michelle, we apologize for the confusion caused as your state may have added sales tax on top of your regular billing. Feel free to reach out to us at socialsupport@scentbird.com if you need any help!
Good afternoon
As I've known your company and been in service with you to gift my family members and other people. I just want you to know that bringing forth a vegan selection would be a great idea, as there are many people that have become vegan. So I just wanted to share that suggestion with your company Scentbird.
Thank you
Christine (Loyal Customer)
God bless
Hi Christine, thank you for your love and support! We really appreciate your positive feedback! ❤️ Kindly note, that we do have vegan fragrances that can be found on our website: https://www.scentbird.com/clean
When first signing up I filled out questionnaire accordingly. They started sending me perfume. I contacted them, and they rectified it the first time. Then months later started sending me ladies perfume again. I messaged several times to no prevail. Now I have 4 perfumes that I won't wear, and they are not rectifying the situation. I don't understand how a business can just start sending a man, ladies perfume, over and over again! It's hard to get over it the first time let alone continuing to do so. And i can't talk to a person, phone or otherwise. It's all robots. No refund. No replacements.
Hi John, as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue! If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose Perfumes in their account settings, and Colognes for those who chose: Colognes. We'll gladly check your account settings for you and make things right. As well as send you courtesy replacements to make it up for all the perfume you got. Please contact us via support@scentbird.com or Facebook PM, we're here for you!
This business allows consumers to subscribe to monthly perfume samples for AMAZING prices! The variety of scents available is overwhelming and this has allowed me to find new scents i never would have thought to try. My queue is already stocked into 2021. My Scentbird subscription is by far my most favorite subscription I have ever had. I am a perfume girl, so this is right up my alley for an affordable price. I am glad I found this online site and would recommend to ANYONE!
Hi Rachel, thanks for leaving us such a wonderful review! We are incredibly grateful for your kind words and are really happy that you're loving your subscription! Thanks for sharing your review with us and the community <3 Stay safe!
I dont know if your like me but if so you cant make up your mind and scentbird is your one stop shop for finding na scent or 3 that fits your lifestyle and how you feel! This is a great place to find something for you and something for her or vice versa. Never a bad choice here at scentbird! I wouldn't go anywhere without my scentbird!
We can’t thank you enough for the kind words, Keith! We’re very grateful for customers like you and hope you stick with us for years to come!
I'm new to Scentbird. I've had 3 months of wonderful heavenly scents and I'm in heaven! I've been through several different perfumes companies and was very disappointed with the fake perfumes that didn't last long at all. I knew it was the real top name brands when I smelt the first one of Scentbird. I'm very pleased!
Thanks so much for your feedback, Julie! ❤️ We’re really glad you enjoyed our fragrances.
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Phil, I'm so sorry to hear that your fragrances arrived leaking. Kindly email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you for letting us know.