This is a cam, don't subscribe. Billing scam and be aware, you're not getting a full size perfume like you see on their website, you're getting a very sample size for $16.91. I am currently disputing my charges and return the product. Be aware, they will make the return impossible for you. Don't waste your time, this is a scam, do not subscribe.
I have been trying to cancel for a year now. I even changed my debit card but they must be billing my account directly. I have emailed them repeatedly and they keep saying I need to cancel in the app when there is no option in the app or website to cancel. Contacting my attorney next.
Shanna, we appreciate your review. Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription on your behalf! You can always contact us through Instagram DM or Facebook PM, or email us at support@scentbird.com and we'll be right there to help you out by canceling the sub, or assist you with any other questions/queries you might have. We'll be waiting for your message :) Thanks!
They sent me "premium perfumes" & charged my account 49.95$ for 6 months without my consent. I work 3 jobs & thought this company would be a good fit bc I really like to try different scents out. The You Tuber Christina Randall referred it on her channel. I should have known then it wasn't a fair and ethical company that hopes it's clients do not pay attention to what they charge. Worst though is those premium scents they sent were aweful and foul my grandma didn't even want them!
Hi Stephanie, sorry to see your frustration. Kindly note that Scentbird is a recurring sampling service, and our system charges customers as long as their accounts are active with us. You've been subscribed to a 6-month plan, so when it was time to renew your plan, our system automatically charged you for another cycle. If you wish to cancel your subscription and receive a refund for the orders you didn't yet receive, please contact us via socialsupport@scentbird.com and we'll gladly assist you further! Rest assured that since you're absolutely free to choose fragrances for your orders, using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! And we offer (1) one-time courtesy replacement for disliked fragrances :) We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. We understand that this has been frustrating and we want to follow up with you! So, we'll look forward to your message, Stephanie. Thank you!
I LOVE ScentBird! Their fragrances smell so good! For a girl who wears a lot of perfume, the tubing is pretty small and doesn't last long.I didn't know they were in tubings. I thought it was miniature bottles of the fragrance brand. They're very easy to store.
Hi Gabrielle, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! We say it’s a month’s worth as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. We'd suggest you make sure you place your vials in a cool, dry place to avoid evaporation. We'd also encourage you to tighten the vial top before putting it in its case to avoid leakage. If you ever face this problem again, please contact us at support@scentbird.com & we’ll gladly send you a replacement ❤️
I had enough problems with this site when i used it the one time(they charged me like SO much extra) but luckily after harassing their lazy customer service rep, i finally got my money back and cancelled my membership immediately thinking that was the last time I had to deal with them. Then 4 months later I notice a weird $200 charge on my bank account and get an email saying "whoops all our data was hacked hehe" so yeah they suck, don't ever give them business :(
Hi Sam, we're sorry for the unpleasant experience that you had with us and for the frustration caused by the data breach. However, please let us assure you that no financial data was captured by the hackers, so it is not possible that your card information was breached as a result of a cyber attack on multiple companies (of which we were one). We do not store full credit card information on our servers. We have a third-party billing partner that processes payments and we don’t share servers with them to protect the security of our customers’ billing information. Rest assured that we have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Thank you!
My first order came in. Than I was charged for 2 months worth of product and I never recieved anything from them. Imagine how many people they have did this to. Every review is the same! Google pops up nothing negative about them. It's only showing what scentbird wants you to see! Please don't fall for this scam! This would have been a great program!
Thank you for your feedback, Elliott and we’re so sorry your fragrances never reached you. We completely understand your frustration and would love to rectify this situation. If you’ve yet to receive your fragrances, please email us at socialsupport@scentbird.com and we’ll be sure to look into this for you!
Used them twice. First time they started sending female perfumes when I signed up for mens colognes. 2nd time around, colognes case broke and was still charged the monthly rate after canceling they have no phone but an email address. No help. Had to contact my bank and dispute charge. Save your self the hassle
Hi Saar, as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue! If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose Perfumes in their account settings, and Colognes for those who chose: Colognes. We'll gladly check your account settings for you and make things right! Also, be sure that we always send out replacements for broken products. Please message us via support@scentbird.com or Facebook PM and one of our CX Team members will be very glad to assist you further.
These jack-holes have yet to send my firsr order, and the second one is being shipped. No one answers my emails, Nor is any help whatsoever. Nothing pisses me off more than paying for something you never received.
Oh no, Holly! You definitely should have received your fragrances and this should not have been the case. We value you as a subscriber and as a growing company, we’re actively working to make sure this process is as enjoyable as it is efficient. We hope you've received all of your orders since leaving this review.
I do look forward to receiving a new scent every month! The only down side, even though you can go through and pick out what types of scents you enjoy if you get a perfume that you really dislike you're stuck with it! I wish they would offer a limited refund option! Even like a 3x per year would be great! I've received four scents now and honestly I only use 2 frequently and one occasionally. (I'm trying to let the scent ''grow'' on me.) I'm still debating on cancelling my subscription just because I am disheartened on not liking half the scents I received. It's a fun gamble, but I'm thinking I'd rather just go somewhere to sample in person.
Hi Amanda, thank you for your honest review. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!
Horrible company who cannot seem to figure out the business model in which they operate. I received my first order while signing up with them, was billed for 3 months, and now am just receiving my third month's order... problem is, they skipped the two months in between. I've sent them multiple emails and even cancelled them from my credit card, yet they have the audacity to charge my card again. Wow. They are walking a tight line here and will most likely be facing some serious criminal charges here as I see I'm not the only person dealing with this issue... When a customer cancels service with a company, it's not a huge drawn out proces. S It's cancelled and you cannot continue to charge their card. Case over.
Hi there! This definitely should not have been your experience with us and we’re truly sorry about this! If you successfully cancelled your account, we definitely would not have processed any further charges. We hope since leaving this review that your situation was rectified but if not, please feel free to email us at socialsupport@scentbird.com. We appreciate your feedback!
Nothing like receiving tracking information for a delivery that's going to take anywhere between 10 and 14 days for absolutely no reason what so ever.
Place a random order? Yeah, you won't be seeing that for AT LEAST a month, possibly longer. It'll take them 2-3 weeks to bottle and package it and then another guaranteed 10-14 days in transit.
Like seriously? What takes so long? I could send my package back and have it arrive in 1/3rd the time or less, and that's by putting the cheapest shipping on it. It's like you intentionally pay to ship it slower I think, because there's no reason for 10-14 days in transit from only half way across the country. I can order drone parts from Florida on Monday and have them by Thursday that same week, maybe even Wednesday. Sooner if I pay for expedited shipping service.
I'm seriously considering canceling my subscription
Hi Randy, we are very sorry for all the frustration caused by our processing and shipping times! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team. Meanwhile, feel free to email us at support@scentbird.com if you need any help. Thank you.
Wow... I'm experiencing the same thing as everyone here. My card gets charged for 2 perfumes and I havent recieved last month's order. I tried emailing several times and I either get ignored completely or just a automated email. What disgusting customer service. I'm going to cancel with them and contact my bank, if they try to charge my account again then it'll go to the fraud dept.
Oh no, Jessica! You definitely should have received your fragrances and this should not have been the case. We value you as a subscriber and as a growing company, we’re actively working to make sure this process is as enjoyable as it is efficient. We hope since leaving this review you've received your fragrances and that we were able to rectify this situation!
I love the idea of being able to have various perfumes that I couldn't ordinarily afford. Although the prices are cheaper than buying an entire bottle- its still seems a bit steep for those who are actually on a budget. Great thing is u can postpone orders. My only suggestion is perhaps send sample sent cards according to what is ordered. Because I did not like my first three orders. I had no clue of what the description of the scent smelled like and got stuck with some not so great perfumes. Over all I would recommend Scentbird.
Thank you for your honest review of our service, Tai. I will definitely pass your feedback on to the rest of the team. Feel free to email us at socialsupport@scentbird.com if you need any help choosing your next scent. Thank you!
It took almost a month to receive my order, and I had to ping them for them to eventually send it. I only ordered two hand cream tubes. The scent was SUPER overpowering and perfumey. It would have been nice if they were not so heavy-handed with it, but it gave me a headache (and that's stuff is on my HANDS, nowhere near my nose!) I contacted them about it but they said "nope, sorry, we don't do refunds lol good luck". That's $30 down the drain. There's no way to test out these stuff so I'm not sure how I could have known. Will never purchase from them again.
Hi Jo! Thanks for leaving this review and we appreciate your feedback. Unfortunately, we’re unable to refund you for fragrances you dislike, however, we’d love to make an exception and turn this experience around for you. If you ever decide to give us another shot in the future, we’ll be happy to replace your hand cream with another fragrance-- please email us at socialsupport@scentbird.com.
I am on my sixth month of subscription and my choices were canceled 4 times already. They offered $5 credit for that... after I asked... What a joke. And it took forever to get answers: no phone number, no chat. Just email for customer service. STAY AWAY!
Hi Anna, I'm sorry to hear about your frustrating experience. Our team is doing their best to keep restocking unavailable items in a timely manner. However, since our stock moves very quickly, items can sometimes become unavailable sooner than our inventory is updated. Before we remove the unavailable items from the queue, we usually send a notification to the customers so that they can pick another item. Our email support team is always happy and available to help at socialsupport@scentbird.com and we promise to respond within 24 hours. Should you have any further questions or concerns, kindly email us directly, and a member of our team will be with you shortly. Thank you and keep safe!
I subscribed to Scentbird as part of a gift I was awarded for some volunteer hours. The first 'free' delivery cost me $7.31.
I tried numerous times to cancel the subscription thereafter with no replies.
Finally, Scentbird customer service confirmed the cancelation on the day after a second shipment was deployed. No returns. No refunds on merchandise that's already delivered. I would not recommend this company to any one, ever. My 1 star rating is being generous.
Hi Betty 👋 Please note that our service is of a recurring nature, and we charge customers for as long as their subscription is active ✨ In order to be transparent with our subscribers, this info is displayed on our website, checkout page, and FAQ. In case you don’t want to continue your subscription, you’re absolutely free to cancel your subscription with us. Subscription cancelation can be done on your side via mobile apps that we offer to our customers. Or you can email us or contact us via social media channels, and we'll cancel your subscription for you. Feel free to contact us for anything 💌
Excellent way to bring top tier cologne to your wardrobe for a reasonable price. And if you happen to find one you really like, you can purchase it streight through Scentbird, at rates that are usually less than retailers. 10/10. Do recommend.
Hi Chris! Spreading joy through amazing fragrances is our ultimate goal! Thank you for sharing your positive feedback and letting us know that you're loving what you received. It means the world to us! Keep on enjoying the scents and don't hesitate to reach out if you need anything ❤️
Stay far away from Scentbird. To cancel your subscription, the website states that you must send an email to *******@scentbird.com. They ignore your request and reply with an email requesting your reply if you want to pay every two months. If you don't respond, they will continue to bill you. This is shady and illegal. Once written notice is given of your desire to terminate the subscription, that is the END. It requires no further response. If you don't respond they will continue to do automatic withdrawal and then you will have to dispute the charge with your credit card company and possibly PayPal. STAY AwAY FROM SCENTBIRD. I have warned you as have others.
Hi Susan, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription! You can always contact us through Instagram DM or Facebook PM, or email us at socialsupport@scentbird.com and we'll be there to assist. We appreciate your feedback though, and will share it with our Team for review.
I got charged 9 dollars for the first month they say but, the next day 11 more bucks taken from my account. I messaged everyday for 8 or 9 days and I messaged the day after they took more money. I got answered fairly quickly then asked for a refund and suddenly ignored. I messaged a couple times seeing if they was going to refund still nothing. I messaged on my other email and again answered fairly quickly I told them I wanted my money and cancel the membership and again ignored. I messaged everyday and today got the order and now they won't refund because when it ships to the person sales are final. I sprayed it and it leaks so 20 dollars for a small leaky bottle. I suggest you don't order from this company.
Hi Daniel, we appreciate you leaving a review. Kindly note that all Premium fragrances have an upcharge cost to them. In order to be transparent with our customers, a notification is displayed prior to you adding such Premium fragrance to your queue and you have to OK it in order to proceed further. Once you confirm that you're ok with paying extra for such fragrances, our system charges you for such fragrances automatically. It looks like you decided to receive a Premium fragrance and we can't cancel the processed order and issue a refund for the upcharge. In case if your bottle is defective and doesn't spray properly, we'll be glad to look into it and send you a replacement for it. For that, please DM us via Instagram, and we'll be sure to look into that! Thanks ahead!
I wish there was a way to "return" bad ones. It's no fun to waste an entire month's bottle on a perfume that is not at all what you like. There aren't quite as many different fragrances as I'd hoped, but for now, it's good enough.
Hi Monika, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. Please note that we offer a one-time courtesy replacement if you really dislike a particular scent. Monika, our Customer Experience Team will be happy to help you find the scents that are perfect for you, kindly email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica D. Thank you for your honest feedback and we would like to apologize for the frustration caused! We are very transparent in our product information size which is 0.27 oz vial. You can see this information on our About page and all social media pages that we have. But, we understand the confusion caused and we will definitely take this as product and advertising feedback and pass it on to the team. If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.