ScentbirdReviews 988

I used to be subscribed a few years ago but I canceled because of finances, wasn't really using the perfumes I had since I was staying inside most of '20-'21. There just wasn't a point. But I got a promo deal to sign back up for a good price so I said what the hey, why not? Boy was I surprised when I saw the new packaging.
My first time with Scentbird, they had these nice, sleek metal cases that you put the vial in and they fit snuggly and they twisted up nicely to use. Most importantly, they didn't feel like they would break. I don't know when the packaging changed to these horribly cheap 2 piece magnetic cases that pop apart if you look at them wrong but wow I hate them. They don't feel like something I'm supposed to keep, like I should be taking the vial out and tossing the plastic. The vial rattles around in the case and since I'm kind of clumsy, I've knocked them over a few times and I'm always worried they're going to break since they pop open and the vial hits the ground.
Since the price of the subscription went up since I had them and the packaging had one of the worst downgrades I have ever seen, I had to quit again. I'm sure it's a cost cutting measure to do plastic instead of metal but it really cheapens the whole package. I'd consider going back if they brought back the nice metal packaging. It looked so much nicer.

When first signing up I filled out questionnaire accordingly. They started sending me perfume. I contacted them, and they rectified it the first time. Then months later started sending me ladies perfume again. I messaged several times to no prevail. Now I have 4 perfumes that I won't wear, and they are not rectifying the situation. I don't understand how a business can just start sending a man, ladies perfume, over and over again! It's hard to get over it the first time let alone continuing to do so. And i can't talk to a person, phone or otherwise. It's all robots. No refund. No replacements.

I subscribed because my perfume is pricey & i though i can get it much cheaper on this site. But if you think about it they charge you almost $20 every month for a small vial, costing more at the end. Not also realizing that they take it upon themselves to send you a totally different fragrance. Not notifying the members that you need to check your queue everytime. So i took the quiz & I'm a citrusy fresh kind of person & i use only this scents. Then they send me an absolutely different scent when i took the quiz, smells like caramel. Really scentbird, your wasting my money. This perfume you sent me is absolutely not my kind of perfume, so what will I do with it? Throw it? Awful customer service, i unsubscribed.

The perfumes and colognes are great. My husband and I signed up for 2 scents a month. The first month arrived within the promised timeframe. By the 4th month our shipping update showed a label created and tracking number created on February 23rd, 2023. By March 23rd, 2023 the package had still not even been picked up to be delivered. No update had been made on the tracking in over a month. It is now March 27th, 2023 and we still have not received the items we were charged for over a month ago. We have decided to cancel our service because scentbird had us scheduled to be charged AGAIN before we even received the previous order. Not good business practice.

These past month since I started receiving there products I haven't been disappointed all there perfume scents smell amazing.

I treated myself to a subscription. Since I had kids I stopped buying real perfume and when I seen this I said Im going to treat myself. I love trying out different scents. It's the perfect size to use for about a month.

This is a complete scam. I never got my March scent. Delivery status said the 15th then pushed back to the 17th then the 18th. Wasn't a problem until it was out for delivery, then got switched to the 22nd. Emailed scentbird and got in touch with my carrier. The 22nd comes around and the delivery date is gone completely, "still calculating". No one was able to help me and Scentbird support never even answered me. I'm very dissatisfied and frustrated. Keep getting emails to resubscribe but I will never. They actually just robbed me. The photos I attached the one that says the "22nd" was taken 2 days ago and the other one was taken just now.

I have been a customer with Scentbird for years. They sent me a defective product this month. I have written into support 3 times now (no customer service ph #) and I am told that they cannot find my account, then they ignore me. They ripped me off and will not resolve the issue. Do not use this service, they are crooks.

I canceled my subscription in september of 2022 I have been or at least i thought i did, I also blocked the company from charging my debit card. I canceled my membership because i GENUINELY cannot afford it anymore. It turns out even after emailing my cancellation they still decided to charge me 30 dollars and send me products i would not like to receive. I have emailed them MULTIPLE times and have gotten a response one time.

Used them twice. First time they started sending female perfumes when I signed up for mens colognes. 2nd time around, colognes case broke and was still charged the monthly rate after canceling they have no phone but an email address. No help. Had to contact my bank and dispute charge. Save your self the hassle

I'm very into makeup and beauty, including haircare, skincare, and perfume. I've found that I can look as nice as possible, but I don't feel put together without a fragrance. I've had so many beauty subscriptions, and this is my favorite that I've ever had. I only get one fragrance a month, but I get to try new scents and really have a variety for every outfit and style that I put together.

So far I haven't had a single delivery turn up with damage. Everything is in perfect condition. I wish I had gotten a different color case, but I can add a case if it was really important to me.

Through Scentbird, I've found several favorites, and started to really nail down what notes hit right. I love it so much, and I'm so glad I have it.

I love this subscription. It's convenient, comes straight to your door so I don't have to spend hours at a store trying out perfumes. You get a sample big enough for a month but smaller than those bulky bottles. Most are inexpensive to try out. It can also make a great gift. I've given a few and so far everyone loves them. They have a bigger selection of perfumes than the stores I go to. I am very sensitive to perfumes and so I was very happy to find one that I enjoy and am not allergic to. It's called: Saoia asian unicorn from sanctuary. I would have never discovered this without scentbird.

Their website is easy to navigate. I love the descriptions of the products, where it comes from, what's in it etc. I like that they also refer to other similar perfumes if you like one in particular. They even send you a little card with the details of the perfume you ordered.

Overall a great company. I am very satisfied and will continue for a while with them.

For the last two months I have not received any of the fragrances in my queue. I received one month's fragrance that was not in my queue and also did not receive this recent month's queued fragrance either. I've tried reaching customer service through a phone number or email but no luck. The fragrances that I have chosen in my queue are high end fragrances, so I pay more monthly. I don't understand what is hard in returning some response with the means of today? I hope I get contacted soon cause I'll just cancel my subscription.

I love monthly subscription sites, especially something like this that provides small samples of (expensive) perfumes so you can try it before you decide to spend hundreds of dollars on the full size. The site does give good descriptions and I've loved all the perfumes I received. However, life happens and sometimes certain monthly purchases must be sacrificed. I needed to cancel my subscription, so I contacted Scentbird support (side note - it's absolutely ridiculous that you can't just cancel your subscription and have to email 10 different people). I contacted them 2 weeks before my next billing cycle. I got an email back that I could expect to hear back from their "scent fairies" within 36-48 hours. Well, it's been over a week now, and radio silence. I've sent a follow-up email and still nothing. Never again will I be giving a cent to this stupid company that doesn't respect its customers' time or money. It seems, however, that they will still be getting my money since I haven't been able to cancel my subscription still. Save yourself the headache and never involve yourself with scentbird unless you plan to keep your subscription forever.

The thought of trying out new perfumes was great until you want to cancel your subscription that is. I wasn't getting any perfumes I liked so I wanted to cancel. I sent 3 support emails and finally got an auto response on the 3rd. That was a week ago and I've sent 2 follow up emails and STILL have not heard anything. I want to cancel me account! They have the absolute worst customer service ever.

I joined because I am very sensitive to certain orders. I thought this would be a good way to try some scents without purchasing an entire bottle of perfume. However, after getting three different samples I have developed migraines with all of them.
I decided maybe this just isn't going to work for me. I have tried to cancel my subscription three times now and got nowhere. I can't get through to a live person to stop this. I submitted an email and they responded that someone will be in contact. Still waiting. Meanwhile, I was charges yet again. I feel trapped. Help!

I es hesitant on signing up again for this subscription. But I continued to receive the "we miss you type of email" I decided to give this another tried BIG MISTAKE I resubscribed but NEVER received my first perfume and the second, who knows if will ever make it. I contacted them and they took forever to reply. Very apologetic and all but they did not refunded me or resent the product. I'm pretty sure they used my old address they got on file despite me updating it on the site… As other people had said here is not a good business please estay away!

This is my first time leaving a bad review for ANYTHING in the world! I am not a negative person and I always like to give people chances, but my experience has been highly unacceptable! I started scentbird with high hopes, and for starters, everything was fine! The fragrances were great, the price was acceptable (18$), and it came on time. BUT THEN CAME THE NEXT MONTH, and let me tell you... This was the worst shopping experience I have had in a long time. This month, I now pay 35$ and I tried contacting them (btw this company has no phone number which is really weird) by email and... once again was stunned. They ignored my questions about the price and told me basically to unsubscribe, but they didn't give me my money back when I unsubscribed. PLUS unsubscribing is really hard, and they try to trick you into 'taking a break' which stops your subscription for a month or two or three depending on your choice. This means that your subscription will recommence once those months are over. So... overall rating... WORST. CUSTOMER. SERVICE. EVER.

Good price and smell great I got the vip box and it's quality is very good I was impressed for the money I payed