I like it so far but they'll kinda trick you. I thought I was getting an extra 2 smells a month but they charged the monthly on top of the promotion costing me about $35 and I think it's gonna be for 3 months. Other than the trickery and maybe more understanding of cost after the monthly membership would make me happy. It was a surprise when I seen the charge.
Scent bird is so convenient and affordable and you never run out as soon as you think you're done with your perfume something new is already in the mail. I have given multiple of my friends the info and they are now also using it... If your questioning yourself just do it. It's so worth it...
Scentbird makes it extremely difficult to cancel a subscription. They hide the billing date, charge you early, and will not cancel an order even though it takes 5-6 days to actually ship. They do not care about customers, they just want your billing information. Once they have it they employ numerous tricks to make sure you can't get your money back. I have never experienced a company that so willfully and intentionally tries to trick and confuse customers over billing. Do not use.
Hi Scott, so sorry to hear about your experience! Rest assured that our service is of a recurring nature, and we charge customers for as long as their subscription is active. But rest assured that you can always contact us in case if you wish to cancel your subscription and not be billed again. Our Team is always here for you to assist! Kindly note that the cancelation needs to take place prior to your order being processed, as it's not possible to cancel the order once our warehouse processes it and hands it for shipping. Just let us know by dropping an email to socialsupport@scentbird.com, and we'll take care of everything for you
I received a product from them and it was broken. Sent an email saying it was broken they told me it they would contact me with in 48 hours about replacement. 4 weeks later I messaged them back asking for an updated got nothing. 2 more weeks go by I make a new email to ask for and update and was told sending multiple emails won't answer you faster. So they acknowledged they seen my emails but didn't care. I finally got my replacement when I threatened to go to social media and cancel my subscription. You need to retain your customer service representatives and don't make false promises.
Very sorry that it took this much time to receive a response from us! We received a higher volume of messages recently and tried to get back to each and every customer as soon as we could! We've already reduced our response time (it was a temporary issue & we got back to our regular 24-hour response time schedule). Rest assured that we always send out replacements for broken products. You can also contact us via private messages functionality of our social media channels, and one of our CX Team members will be very glad to assist you further ❤️
I've had this subscription a couples years ago and I liked it now, but now it's cheap perfume. The perfume I got is supposed to be 120 dollars at retail price in stores but how come it goes away like a body spray?
Hi Amar 👋 We're really bummed to hear that, because as a Scentbird subscriber, you have complete freedom to choose whatever you want in your orders. You're in control!✨ we do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 You can easily modify and organize your queue to match your preferences by adding items to the slots you want ❤️ Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves 🙌 We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help! 🥰
The only reason that I didn't give my review a five-star was because I wish the bottles were a little bigger it should definitely come with a little more in them! They tend to only last about six or seven uses for myself
I love scentbird! Every month I get new fragrances to indulge in. I never have to worry about my delivery because it's always on time. I highly recommend this company to anyone that loves perfume and wants a little change in their life.
We can’t thank you enough for the kind words, Victoria! Your review means a lot to us and lets us know we’re on the right track. ❤️
My first month the spray was broken so I had to wait two weeks to get a new one and even start trying perfumes. The next month I received the wrong scent followed by another two week wait to get the scent I actually ordered. The third month I didn't even get my scents until the very end of the month and the excuse was the depot forgot to pick up a shipment so they had to wait for another truck. An overall poor experience from a company that has a lot of issues to figure out. Maybe something to try a few years down the road but as of right now it would be a waste of money.
Hi Cassie, I'm truly sorry to hear about your experience. I'll definitely pass your feedback on to the rest of the team. If there are any other comments or suggestions that you wish to share, please email us at socialsupport@scentbird.com. Thank you!
The Fragrance are all cheap, I swear knock offs! They don't come with the brand label! I tried a couple hoping it work out. On package never arrived. I contacted them by email, they said they would resent me a new one, I said no, I want a refund. They said no. But I didn't even get it and you had to reprocess the order. Save your money! Honestly crooks.
Hi Tea! We're really sorry to hear about your negative experience.🥺 Just to clarify, we only provide the authentic unaltered fragrance gotten from the brands directly, just repackaged by us. If you didn’t receive your package and weren’t satisfied with the resolution, we still want to make things right by you. Please reach out at support@scentbird.com, so we can work on a solution for you.✨ Your satisfaction is important to us!🫶
I like the ability to try different parfum without having to buy full size. I can select any fragrance available in scentbird website. It is easy to manage the subscription as well - I can change from one to two or three at a time. I have discovered many new fragrances through scentbird subscription services. I highly recommend trying
Our ultimate mission is to spread joy with these incredible fragrances, Rabbia 🌟 We can't thank you enough for sharing your super positive feedback and letting us know how much you're loving what you've received 🙌. It seriously means the world to us! Keep on relishing those scents and remember, we're here for you if you ever need anything at all 😊💕
Overall the scents have been phenomenal and delivery is also timely however some bottles have arrived with just little over half in them while others are full, is that normal? That is my only complaint.
Hi there, thank you for your honest review. I'm so happy to hear that you enjoyed your experience. If you ever receive a leaking product, please email us a photo at socialsupport@scentbird.com, and we'll send you a replacement. Sorry for any frustration caused.
They have no customer phone helpline. If you want to cancel you have to email them. They let you postpone orders by clicking a button but they purposely make cancelling hard.They do not allow refunds or returns. A lot of the perfumes have a surcharge so the amount you spend is not based on a subscription.
Hi Selam, thank you for your review. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care! Rest assured that our Customer Experience Team is also available via our Social Media channels: Instagram, Facebook, Twitter. We'll be glad to help you out canceling your subscription promptly on your behalf! Thank you for your patience and understanding!
With the new fragrances one gets every month, one cannot be sure of what to expect, but when you receive it it becomes this whirl wind journey of such great adventure with scents that get you hooked for more and more of what's to come... Open yourself up to this opportunity with choices of affordable spending and give yourself a well deserved treat. Try it please it is so recommended.
Thanks for the awesome review, Shiku! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ❤️
Takes weeks to fill an order, and they bill you even if you cancel. If you file a service ticket, they simply don't respond but rather send you a bunch of links to read through.
Unfortunately for them, customer service still matters even in an increasingly tech-based world. When Amazon delivers within a few days, waiting weeks for an order is the stuff of 50 years ago.
Get with the program Scentbird.
Hi Ken! We appreciate the feedback and we’re sorry to hear your experience with us was less than stellar! We completely understand your frustration and would love to make this better for you. If you ever decide to give us a chance down the line, let us know at socialsupport@scentbird.com and we’ll be happy to answer any questions you may have!
Scentbird is a wonderful perfume company that allows people like me the opportunity to try elite fragrances that I would not otherwise be able to try. I can't afford to purchase a full bottle of some of these fragrances not knowing if I will like them or not I highly recommend Scentbird. They are a very upstanding company with amazing options to choose from.
Hi Lynn, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I truly do love Scentbird. The ANTICIPATION of waiting for your new fragrance every month, its exciting. Especially because you never get the same scent twice unless you ask for it again. I have came across so many different scents that I never knew existed thru scentbird, and the perfect size bottle you can also travel with is amazing. Especially because I'm a mother of three and always on the run, so when I feel I need to freshen up boom rite in my purse or car door! It's very convenient. Scentbird definitely gets five stars from me!
Thanks so much for your 5-star review, Elise! ❤️ We’re really glad you're enjoying your subscription.
I received the product in a timely fashion. However the "fragrance" had very little scent and absolutely NO staying power. Like, you sprayed it on and it was gone in SECONDS. It MUST have been watered down. Cancelled immediately.
Hi Julia, very happy to hear that you received your shipment within our regular shipping timeframe. But we're so sorry to hear you are not happy with the longevity of the scent. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!
My experience has been amazing so far. It allows me to try out wonderful scents for an affordable price. I was looking for a new scent and so far I have loved my choices. The Selections are very good!
Thank you so much for your 5-star review, Norlisha! We're thrilled to hear that you're enjoying your experience!
Everytime i saw advertisements for these scents i would see cute colorful canisters that came in black velvet bags. Ive received 4 shipments so far and out of the 4 only one came in a velvet bag. The canisters are of cardboard and not pretty at all. I just wish I got what was advertised. I mean its part of why I even ordered it!
Hi Jah, thank you for your honest feedback. I'm sorry for the confusion surrounding our monthly case offer. I'll definitely pass your feedback on to the team. Kindly note that you can subscribe to our monthly case subscription to receive a colored case each month. Let us know if you have any questions at socialsupport@scentbird.com, we're always happy to help!
I cant tell you how heavenly my scents have been, they are such a great smell and lasts all day. I'm in love so far with mine! Ty SCENTBIRD for truly opening up my eyes to all the wonderful scents you have, I'm looking forward to my next one. It's always a surprise to see how great the next scent is, I always look forward to it. Thanks so much
Thank you so much for your kind words, Kathy. We really appreciate you taking the time out to share your experience with us! Enjoy your new scents! ❤️
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Forrest, I'm sorry for any confusion surrounding our subscription plan prices. As noted on our website, our standard monthly plan for $14.95 includes one item per month. The 2-piece plan is priced at $25 ($12.5/vial) per month, while the 3-piece plan is $35 ($11.67/vial) monthly. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns and one of our team will be with you shortly. Thank you for your feedback. ❤️