Sam's Club

I ordered via Sam's Club Online. My order NEVER came. I called customer service immediately after receiving the order delivered email. The order was reordered by them and expected to come the next day. That order NEVER came; although I began calling an hour into my delivery window. I spent the next THREE HOURS on the phone with several different inept employees who told me I could only be refunded with a gift card in 7-14 business days when my payment exited my account immediately... ABSOLUTELY UNACCEPTABLE!

In sugar land TX, they have a sign clearly says men and ladies perfumes for $35.98. I've seen this sign for long time now and everytime I stop by to smell the perfumes but don't buy because I was not ready so I just leave. Today I decided to buy for my sister and her husband as a Christmas gift. I tried to find the ones I liked underneath the samples buy all were there are completely different brands than the sample ones which is weird. I asked an employee he mentioned that more perfumes are in another section. When I went to get the ones I liked, I found completely different prices! I was very disappointed. I found a manager and told her that's misleading. All she said was "thanks for your concern".
I am very disappointed and unhappy with misleading me. I planned my budget accordingly. I expected her to say that she would give it to me with the given price because it's their mistake.
I joined Costco for 3 months but it was inconvenient because it was far. When I spoke the manager, he refunded the full amount of the membership not even a penny was deducted. This is the 100% customer satisfaction.

What should have been a happy day turned into a traumatic experience. We paid $339.00 to have our patio furniture delivered to our patio. Instead the lone driver prepared to leave it in the street. My husband is severely disabled and we have an assigned disabled parking space with a wheelchair ramp in front of our home. We are in our mid 60's as well. None of this mattered to the wife of the owner of AA delivery service who blamed AIT who blamed Sams Club. They all played the blame game instead of the "let's fix" problem. I was screaming and crying and finally paid another $40.00 to the delivery man to drag the boxes to our patio. I was asked to sign for the shipping being forced to accept unopened, unpacked furniture. Both AA and AIT delivery companies should be ashamed for their unprofessional behavior communication and zero customer skills. We were left traumatized and will never order from Sams Club again. The only people that cared were our neighbors that came out to find out if we were ok since they heard me crying and yelling! $339.000? To leave our furniture in the street? Sams Club needs to find delivery companies that reflect the level of customer service and respect offered in their stores.

Avoid the Sam's Club at Horseblock Road, Medford, NY *******!
Service stinks and one of my favorite things that I always buy at Sam's Club, rotisserie chicken was not cooked properly. I waited for new chicken to be cooked, because whatever they had outside was pale and uncooked and I actually saw the "Cook" remove the chicken 5 minutes before the time to be fully cooked and put it out for sale.
Not tasty and not healthy!

Sam's Club, whether on line or in the store, is a great company. But you really need to know your prices before shopping! Just because you see a product you use in a super-mega-gigantic size... doesn't necessarily mean that it is a good deal! Break things down by the ounces or pounds, and see what you really are paying for at Sam's Club! JUST REMEMBER... BIGGER ISN'T ALWAYS BETTER. IT JUST MIGHT BE BIGGER... AND THAT'S IT! BUYER BEWARE... BRING YOUR SMARTS... AND YOUR CALCULATOR TO ENSURE YOU ARE GETTING A DEAL!

As I went to the club today to apply for a plus membership from the $45 membership and the Latina woman at do it yourself cashier told me I need to have a itin number to apply for plus membership. It took her about 7 minutes to even help me because she was listening to music on her cell phone and it was a few customers that we need it help. She was very sarcastic and rude after I told her I didn't want to give her my itin and she said it could not do it on the machine to pay she had to do it from a computer she had wit her. As I was walking to the door I asked a lady at a cashier machine if it was true we need it itin and she said no I ask to talk to manager and I was sent to another Latina young lady and I told about my problem she did my membership nicely this shopping was very bad I will not go back and make sure someone higher nows because that's is not fair or the laws. I will post it on my social and let the community now what Sam's club does to the customers they have to.

Ms Faith Armstrong, Always has a smile on her face and brings Joy to the Cafe. She makes the cafe in Sam's Club. JOY to visit when I come.
Thank you Ms. Faith for not just Hot great fresh food but for Great Service with a smile.STORE 6674 ELMSFORD NY

I realized on Saturday, 2 April 2022, the my credit card had been used fraudulently at Sams.com. I froze the card so it couldn't be used any more. I called a Sam's Club customer service person and advised them of what was going on and see if they could help. They asked for my membership number and the order number for the different orders. There were 7 all on the same day totaling almost $300.00. They asked several more times for my membership number. I kept telling them that I wasn't a member. She ended up telling me that because I wasn't a member they couldn't help me.

Would never buy again in a trash store like this, corporate supervisors are a waste of human being they fo not provide service, Sam's is worse than trash, don't buy there

Just want to state my experience at sams club in Newport News. Placed an online order for pick up 4hrs upon arrival. Arrived at sams club and my order wasn't ready. Decided to wait in my vehicle for over 30min. Order still wasn't prepared. I asked a Employee by the name of Christian which was busy helping others. He said he would check on it for me. He did. Yet the order wasn't prepared. Another 10min in my vehicle waiting. He walked out with my order. I was very grateful for his service. He went over and beyond for my order. Christian represents a good employee. I really appreciate the good service.

Half of the gas pumps don't work and the attendants are not helpful. At times it takes 15-20 to get gas at the Sam's Club gas station in Daytona Beach Florida! I hate going there.

I leave bad reviews only when needed. The cinnamon bottle used to be full! Almost not fitting. Now is just not smaller but also is not full. Places like sams should pay attention to quality.

Got a $100 automatic renewal fee for a membership and we have not used Sam's Club for at least 2 years. Called 3-6-19, cancelled the membership and was told that nothing more needed to be done. In April I got a statement from Synchronicity Bank (Sam's Club Card) still showing the $100 due. Tried their phone number and, after 80 minutes on hold, decided to go in the store to the customer center. The clerk there assured me that they could see a zero balance showing on their system and that I should wait until the May statement and contact them if it still showed a balance. On 4-28-2019 a past due amount of $28 was put on my credit report by Synchronicity Bank dropping my score from 814 to 722! Cancelled the card and contacted the bank on the phone. Apologies, etc. but damage is done. Promised me that I would get a letter stating that there is no amount due and that they will reverse the report to the credit bureaus but that will not happen until May 26 as that is the next time they report. Will never go there again!

I have been going to Sam's in Loveland Colorado for 20 years and have been very happy with it. Over the last 2 months I have been in the store 3 or 4 times and each time I see more and more customers without masks. Colorado has a state wide mandate and Sam's is clearly not doing that. I asked why and was told because a couple of people got upset. So Sam's thinks it's okay to endanger the customers who adhere to the mandate. They obviously don't care if they're customers or employees get sick because of a few selfish people. I really don't want to go somewhere else but I may have to. Sam's is being morally wrong in putting people at risk. It's a state wide mandate and they have just decided they will not comply. What does that say about their company. Think twice about putting yourself at risk by going to Sam's club Loveland Colorado. Sam's doesn't realize the mandate is not up for discussion. It is not a suggestion, they don't have a choice, they are required to do it. Why do they think it doesn't apply to them.

I wish I could give a Zero! On 9/3 /23 I ordered a dog bed for my dog who has a leg injury, it's now the 13th and still NO package but my other 2 orders were delivered, I got an email at 8am yesterday saying attempting delivery and not able to deliver which I a LIE! They Only just shipped out today and only charged my card this morning! I have tried canceling it and was told I couldn't as it was longer than 30minutes, I sat on hold for over 20 minutes yesterday for no management to pick up to resolve this! Bottom line is they never filled the order and only caught this after I've caused a stir, this is NOT the first incident like this! I Will NOT be renewing my membership! Worst shopping ever!