Sam's Club

We recently went to Sam's to purchase laminate flooring for our entire home. We thought we'd have to load every box onto a cart, then purchase it and carry it out and unload it in our trailer. But, when we explained what we were doing, several employees readily directed us to snap a picture of the URL and take it to the register to let them know how many boxes we were buying. Meanwhile, other employees picked up a pallet of flooring boxes to the dock area and met us there. Finally, when the forklift couldn't drive the pallet directly into our trailer, two employees, Marco and Sidney, stopped what they were doing and helped us load all 76 boxes into our trailer. We were so grateful, and they were so kind! This was at the Albuquerque Coors location.

I recently bought fresh shrimp, and it was marked incorrectly. Overpaid for underweight, presented the issue to a manager, and was told if you don't like it go shop somewhere else.

Sam's club is losing my business, I know its there company, but everything is being changed over to member mark products, it was my lt was my last straw when they started switching lay wavy chips over to there brand, There tomato sauce is not the same as Hunts, there shrimp scampi not the same as Sea Pak, toilet paper and paper towels is one thing, but taking away lays wavy chips, Sea Pak scampi's, etc. I just canceled a nice order, when I Cant get the items I enjoy and like it's time for me to move on, I will go somewhere else, yes they have a right to sell what they think is going to benefit them, I get it, but its my right if i choose to accept it, and The chips was the final straw for me. At age 72 I'm still young and able to voice my opinion. Thanks for reading

Sam's Club has really poor customer service. It's outsource customer service. Did not refund my cancel order. They kept hanging up on me. They told me my refund would take 5 to 7 business on April 15th, however, I call back on May 2th They told me they was experiencing error. Call back on May 6th my refund wasn't process until I call back on May 2th. They hung up on me several times. Sam' s club doesn't respect their members enough to have an all American customer service staff to help. It was a horrible experience. I'm still waiting on my refund.

Sam's club member mark socks are the worst socks I've ever purchased before in my life I recommend no one buys them I've bought packs and time after ti'm after time I wear them once wash them and holes form

Odered for the 1st time. Delivery tracker said 7min checked again a few min later and my order was returned for no reason! Im sitting here waiting on them. No one ever answers the phone at the tri county store. Had to call the 800 number to have them call the store. Wait on hold for 20min then transferred to the tri county store for them to say they don't know why my order was returned... Wow smh. Worst first experience very disappointed Sam's do better...

I have had the worst experience dealing with Sam's club.com please do not purchase anything from there not only have I received merchandise that has been damaged it's taken months and months and months to receive anything they have no communication amongst one another I have probly called them over 40 times no 1 knows what's going on they use 3rd party delivery they have no idea what's going on I have damaged furniture that basically they say that I have to keep or I have to take back all of my furniture because they cannot replace 1 part. Never again. Wasted my time and money. If I wanted damaged furniture I would have both second hand.

Frequently out of basics like sugar and eggs,both of which are readily available at sister store Walmart for LESS. Last visit, Sam's was out of three of four often purchased items. I returned the 8 items to the shelves,left, went to Walmart where I was able to purchase ALL of my needed items for LESS. Bread that I previously paid nearly $5 at Sam's was $1 and better quality.

Back in August I had purchased member's Mark beef and cheddar sausage as I was eating one found a foreign piece of object in it returned it and said I want to know what this is had to call the main office got to claim number and I said I do not want it to be swept underneath the carpet since then nothing had been done finally got in touch with somebody again at the beginning of December and they said they would have somebody call me within 7 to 10 days 3 weeks later still no call then I'm got back with the claims department and told them and then I did get a call just to listen to a guy making accusations about the foreign object because now there's no proof someone had discarded it I'm very displeased about how it was handled and next time if it happens again to me or anyone else instead of returning the product return it to an attorney and let them handle the case

Placed order for gift card through samsclub.com. Company cancelled order with out notifying and after being on hold for over an hour they claim they can't get ahold of the department that cancelled. I was informed that I would hear from someone in 72 hours after complaining and have the call escalated was told they would call back in 24 hours. Over 24 hours later and still no call back after another hour on hold they claim they can't fix it but still have a hold on my CC. The worst service possible will be canceling my membership they savings is not worth it.

I placed a pick-up order so that I did not have to go into the store during COVID since the store does not REQUIRE masks(Port Charlotte, FL). Ate some of my #JackLinks Jerky that I bought and did not feel good. Next morning husband is eating it and begins to pull out large pieces covered in MOLD! Expires Nov 2021. I called the store to get a refund, I was put on hold 4 different times for a total of 20Min 38Sec. My last attempt to speak to someone ended that I MUST go into their store to get a refund. I explained my desire to not be in the store and why, and asked if I could send them pictures of the product and they could just credit me. They said they could not help me. No Returns if you are not in the store. Order# *******475. Terrible customer service! However - #JackLinks is the best! They resolved my issue since Sam's Club would not. I was able to place a free order on their site to replace the product. I was able to do this safely from my home. I LOVE #JackLinks!

Someone hacked into my debit card and spent over $1600 online at Sam's Club. I have disputed these charges with the bank but they cannot credit them back until Sam's Club releases the charges. I called Sam's Club online numerous times. At first no one would speak to me because I do not have a membership with them. After calling back numerous times I was told there is nothing they can do but that I should have the bank call them. When I asked for a number they refused to give me one and said the bank should no who to call. Makes no sense, they cannot help me but I should have the bank call them. This company displays the worst customer service I have ever dealt with! Do not shop there! I will be filing a complaint with Kathryn McLay, CEO! DO NOT SHOP AT SAM'S CLUB! They provide the worst customer service ever!

Wish before I renewed my membership. Service has been going down for a while.
People are rude, good an services.
Third party vendors are leaving package outside in the rain.

She helped so much. 5 star. Could not send review in email as security would breach so I put her Excellent Service at the call center here. Thank you Judge!

BUYER BEWARE! DO NOT BUY ANYTHING FRAGILE FROM SAM'S CLUB AND ASK THEM TO DELIVER IT! The people who pack are morons! I ordered bathroom tissue and it came with the box stuffed tight with crumpled paper. Great packing and the box was not crushed - BUT IT WAS BATHROOM TISSUE! I also ordered two 100 disc spools of Verbatim DVD+R DVDs that we placed in a separate box. NOT wrapped. NO PACKING at all! Just two 100 disc DVD spools in an empty box. Gee, what a surprise! The box arrived totally crushed by UPS! Both spools broken and the DVDs scattered all over the box. Some broken, most scratched and unusable! SEE ATTACHED PHOTOS!

Bought set of tires at Clearwater Fl, SamsClub and set up 1st available install appt 2 weeks out. Arrived at tire center and stood there while the only associate spent 20 minutes with single customer. I was then told my appt was cancelled b/c it was 20 minutes after appt time and they couldn't fit me in. It was 4pm and they closed at 7pm.