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Sammy Dress has a rating of 3.2 stars from 6,939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 206th among Prom Dresses sites.
Proactively asks for customer feedback
I love shopping on SammyDress, I have mostly used it for jewelry and clothes. Only ever got one item that was a poor fit but SammyDressclothing.com did refund me for it, not a full refund but a partial refund which is better then nothing. I love the jewelry on this site there's always really cool and funky stuff on it and the prices are reasonable. I only took off 1 star as I do find the shipping to be quite slow compared to other sites, sometimes I've even forgotten about my order until it shows up at the door lol.
I didn't know that it is china based company otherwise I would not order. Very cheap product when you see them rather than picture, will ship very cheap products worth $2 each. You will never get rest of the items which is worth more than $5 each. They will never respond your e-mail or complaints you register by logging in their account. Their US based phone number will never work. I had tried 50 times on different days. They charged me $84 for order and shipped few cheap items worth $15 and no reply for rest of the items. It has been more than two months. I disputed credit card charges won the case. If anybody has similar experience please make credit card dispute or contact PayPal and it will be resolved but you will always lose some. Don't trust, don't be tempted by cheap products and advertisement, don't buy or don't recommended to anybody. Inform governor or consumer affair to stop his business.
I ordered from here in December 2014 I ordered a dress for my mother it took so long to come that when it finally arrived and the mail lady delivered the package I completely forgot about it, the dress I ordered looked exactly like the picture the only disappointment was there was a stain on the dress and when I told them about it they completely ignored me after that I never ordered from them again.
My ticket number is AT*******598.
I have no clue where to find my order number. I ordered on November 3 2015. They contacted me needing me to verify my payment and iD so I did. They never have me a tracking number and I paid for express shipping (3-4 days) and I ordered a lot and after reading the reviews I'm worried I won't receive all my items and be ripped off. Where's my tracking number?!
Sammydress h. [SammyDress Rep] sammydress h. [SammyDress Rep] Dear Laura,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We checked with the ticket number you have sent us, but we can't find any information on it.
Would you please send your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Placed my order on Dec 1 and still have not received my package.: Customer Service" rep said it could take up to 2 months (expired on Mon). I called again and they said it's on way although they have no way of tracking package. Actually it's packages because one month after I order, they told me one of the items was 'out of stock'... Good things the items were inexpensive..
Dear John,
Thank you for your message.We apologize for this inconvenience caused.
We are here to serve you to resolve the delivery issue.
Would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
I placed my order on 9/2 and it was never received. I'm seeing Sammy dress reply to most of the negative reviews with the same comment... Please choose the shipping option most suitable to your needs. I didn't see anywhere on the site under shipping options that said standees shilling would take MONTHS! Lol. Maybe explain that and people would then choose the shipping option most suitable. My items never came and I'm having pay pal reimburse me. This is absurd.
Dear Katie S.
We thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks a lot for your understanding and assistance in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Here's my order number MMS************** I paid on expedited shipping but for some reason they gave my package to a company call International Bridge who doesn't not do expedited shipping it's a company that cheaper and slower for what I was told from a agent there and I have not received my package and the live chat and phone number provide doesn't help cause all they do is tell you to email them with no avail I'm just happy I paid thru PayPal so I can file a dispute and get my money back I order from dresslink a while ago and only issue I had was the clothes didn't fit I also paid for expedited shipping and got my package the week after I order it cause they used fedex
Dear Jazmin，
Thank you for letting us know your experience.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About this delivery issue, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
Yeah the price is right but the quality is quite horrible & yes def looks & feels like it's made in China. Ordered a holiday what looked like an off the shoulder sweat shirt size medium because that's my size. Should have ordered an XL. Thing was so tight. It also took about a month to finally arrive. I will not be wasting any more money on this CRAP!
Dear Candace,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Ordered items on 3/2 and only received half, the rest said it was shipped 3/25, now its 5/11 and they're still not here. This is my last time ordering from here.
As for the items that arrived: I ordered a white dress which was see through and another dresses material did not match the description.
* Sammy Dress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Sav,
Thank you for your feedback.
The shipping time depends on the shipping method.
For the shipping method you have chosen, there is no tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We are sad to learn that your expectations for your order were not met.
We do provide very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Sammydress Customer Service Center
This stuff is super cheep for a reason! I ordered a super cute black dress and when I got it, it was single sheet of fabric sewn into a dress shape! And on another thing I ordered, all the seams were falling out. My mom ordered me four dresses at the same time and only two came in. My mom ordered stuff for herself and all that was super low quality, made-in-china pieces of clothing.
Dear Dakota,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I've bought some nice things I'm the past from sammydress and was one of the lucky ones to actually get what they paied for. It wasn't until my recent swimsuit purchase that I noticed they never post the reviews that people put up with one or two stars, they may rarely put the three star ones up. So you're getting inaccurate reviews of what may happen to your experience.
Tip for consumers:
Careful giving 1/2 star reviews, your voice will fall upon the deaf ears of the sammydress "support center".
Products used:
A purse
A Poncho
A couple of shirts
Sweater had a sleeve that tore in two the first time I wore it I gave it two stars instead of my initial one because they refunded my money after seeing my feedback. I will avoid them from now on. Also sizes are chines sizes and we are not as small as chinese girls, so order 2 0r 3 sizes bigger and MAYBE you will get lucky
Dear Lina,
Thank you for your recent feedback.We regret things did not work well for you.
Please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
As we have already assisted your to resolved the issue.
We sincerely hope that we can cooperate in the future.
Please feel free to contact us anytime if there is anything we can do for you.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
The whole entirety of the website is bad. Their clothes are cheaply made and never really have the right designs. Some products can be good but before you buy a product make sure that it has reviews and ESPECIALLY pictures. I've learned that if you don't see a picture of it then you will be disappointed because they never come in looking like the picture. So make sure you see a customers picture before buying so you know exactly what you're getting.
Recently purchased 3 items from Sammy Dress. However 1 of the items was a Medium instead of a Large, The other 2 were suppose to Large. They fail to let you know that it's Asian sizing. Return policy is awful. You are ONLY allowed 7 days to return items. I opened a claim with Paypal, Asking for a refund. They only want to give you a half of your money back. Even though they are in the wrong with shipping you incorrect stuff. I will NEVER order from the again. All the material is cheap and that's why it probably from China.
Dear Amy G.
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please kindly forward us your order number, so we can help you.
Please kindly submit a ticket here http://support.sammydress.com/?lang=en, we are always there
To help the customers.
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Sammydress Customer Service
When I made my first order, you sent me my consignment which I was happy about. Now I make another order, you held unto it after payment while asking for copies of my photo ID and credit card. I can't risk sending copies of these documents cause I don't know you guys like that. I live in the US but when I call your California phone number, it is never picked up. I hope you guys are not FRAUD. If you are not, pls send me my consignment.
Thanks.
8/18/15
Uthman A.
Dear Uthman A.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I think there are numerous companies going by different names, but in reality belong to the same people. I have 2 ongoing issues with two companies namely Everbuying and TwinklDeals, both advertising on Facebook.
Both problems are unresolved one being a damaged item and the other one no delivery. The tickets submitted are identical but they deny any involvement with each other. This company sounds identical to the two mentioned and I would beware before purchasing. I have ordered many times from companies abroad and not had any problems, but the ones advertising on facebook are not reliable in my experience
Tip for consumers:
I have been asked how long it takes for delivery of items from abroad. There is no definitive answer to this, because it depends on the dispatch time and also customs and excise. I would say up to four weeks, but I have had items delivered from China within two weeks. In my experience I find that suppliers who dispatch immediately are reliable, those that don't are not, but of course there is no way of knowing until you place an order, other than looking at reviews about them beforehand.
Dear Kath,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 5 items got three, never received the other two and no acknowledgement from the company. This is a horrible place to make any kind of purchases. Their sizes are way out of of any sizing I have ever seen. Their XL would fit an 80lb teenager. Disgusting customer service. Do not purchase from this ripoff of a company.
Dear Charlene,
Thank you for letting us know your experience.We apologize for this inconvenience.
About the size, please kindly refer to the product size chart before you place the order.And i inch = 2.54 cm.
About the delivery issue, we really want to work with you to verify and resolve the issue.
In order to resolve the whole issue, would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I purchased a bandage dress that is nice but too big. I would like to exchange it but their website keeps getting a code validation error even though I input it correctly and the phone number goes to an answering machine. I emailed them at *******@sammydress.com and still haven't heard back. Sammy Dress customer service sucks!
Dear Regina,
Thank you for your message.
Please check this link to contact us anytime: http://www.sammydress.com/m-article-id-12.htm
Please follow the instruction to contact us.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8). We have resolved this issue through our support center.
We also sent you new messages to to follow up the issue.
Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I have ordered through Sammydress because I think the merchandise is excellent quality. My problem with Sammydress is almost all the time I order expedited shipping and my merchandise never gets in on time. Twice it took 2 months for product and when I complained they said the item was out of stock, after waiting for 2 months. I stopped ordering expedited shipping because the merchandise never gets here on time.
Dear LaToya，
Thank you for your message.
For the stock issue.The popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
For the issue you have raised, we are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
In July of 2015 I ordered three shirts. Tracking showed a 2-3 week delivery time via China Post. The product never arrived. I subsequently moved and inquired about the shirts. Sammy Dress told me that because I had given them the wrong address they would do nothing. What? I later learned that US Postal Service did not deliver the product but returned it to SD. Customer service appeared helpful but did not even issue a credit. Imagine, the product was no longer available. That's all I wanted; ship it back out! Do yourself a favor. Buy from Amazon.
Dear Steve,
Thank you for your message.
For the issue you have raised, we need to verify it at first.If we made a mistake, please rest assured that we would assist you and fix it. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I can only give two stars at this time because my order came with three missing pieces and one stained dress. You guys never responded to my concern about the stained dress and ignored the issue and now I'm still waiting for my missing pieces that you promised to send. So far, not too happy. There were couple dresses I received that are very cute and like but overall I am not completely satisfied.
I want to start by thanking you for notifying us about the issue. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Sorry for this issue as you said, i have been checked your order and sent an e-mail to you, hope we can solve this issue together and soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Facebook has been advertising Sammy Dress a lot, so I decided to try buying one shirt to test the site. It did take a really long time to get here, but they emailed me an item tracker, so I wasn't terribly annoyed about that. The thing that did annoy me is that the shirt doesn't fit. I am normally a medium shirt size, and I ordered large just to be safe, and the shirt is way too small for me. My arms don't fit the sleeves. I'm never ordering from here again.
Dear Enada,
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for size issue.
Would you please send us your order number and your exact problems so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
My girlfriend and I made the dubious choice of buying several hundred dollars worth of clothing from sammydress. If you can ignore sammydress not having our sizes, and not having the stock (so we needed to wait), you can't ignore their website losing our order, and their staff hardly speaking any English. They hardly ever answer their phones, and the responses you get back from both their online customer disservice and their phone staff are barely intelligible, and almost completely ignore your questions and requests. This business is not setup to offer support. If you manage to get an item that fits you (very few of their sizes are as per their site's measurements), then you're lucky. They only feature reviews of happy clients on their site - I doubt any of these reviews are legit. You have to come to sites such as this one to get real feedback from real ex-customers.
On a positive note: the quality of the garments is decent, and my girlfriend likes many of the dresses she received from them. If you're willing to wait many many weeks and not get any sensible or helpful responses, then you can roll the dice and take your chances. Sammydress delete ALL your prior correspondence from their site's support tickets regularly and at their whim - so you'll need to keep a local record of all correspondence. I suspect that they're covering their rear ends to make it more difficult for you to get a refund.
Update (24 Mar 2016): After several mostly time wasting emails with sammydress, they refunded US$100 towards my order. This is a fraction of the total order value. Their inflated exorbitant postage charges boost their profit margins, while your return postage costs ensure that you'll never send anything back to them. They know this, and confirm this in conversations. So they're counting on you not returning anything. The only way in which to get a refund, even if partial like mine, is by posting a review as I have done on this site, or by paying via paypal and asking for a refund via paypal.
Dear Calum,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size, please kindly note 1 inch = 2.54 cm.
We would like to assist you resolve the issue in a better way, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I cant honestly rate it completely yet, but I do know that it is taking a VERY LONG time to get to me. I am really disappointed in this. I wanted one of the things I ordered for an event for yesterday. It is very hard to try and get in touch with them and I haven't been able to yet. They sure do not take long to charge you and get paid for their services that they have not performed YET! I ordered 2 things a month ago
Tip for consumers:
Cant really add anything to what I have already written, being as I HAVE NOT received my merchandise YET!!!
Thank you for your email, and we are very sorry for all the inconvenient we caused.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
I purchased 2 shirts, they were cheap so should have known. XXL and the size that arrived could possible fit a China-man but he has to be small. Not very good quality, and no response contacting them, no address to ship back to etc I would advise people to stay away from this company. Thanks for your coment, but make sure that if you sell items to Europe that it is sized correctly as is... not good my friend.
Dear Harald K.
Thank you, we always welcome feedback from our valued customers.
We were perhaps even more upset about this than our customer was.
Would you mind sending us your Valid Order Number or Ticket Number?
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Please kindly check our return and warranty policy about wrong size http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We encourage all customers to contact us immediately if they have a problem with an order. Our phone number is + (1)909-581-9508, our e-mail address is support@sammydress.com
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a jacket and after about 2 weeks the order had not been processed and even with other sites although I didn't pay extra for fast shipping I had items within a week. They said the problem was do to high order volumes. What a load of bull! I canceled my order and ordered from Burlington and got just as good of a deal and it was less then a week before it came. I ended up calling PayPal so I could get a refund which I am still waiting for. :(
Dear Nicole,
Thank you for notifying us of your complaint.We wish to apologize for this inconvenience.
About the stock issue you have raised, we need to check detail information to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
A lot of the merchandise is coming from China or Japan. Order sizes BIGGER than normal. It may take some time since it is again coming from over seas. Most of the stuff I have bought has been great others not so much. It's like a toss up every time you buy.
Dear Nikki,
Thank you for letting us know your experience.We are sorry for the inconvenience caused.
Please kindly refer to the size chart before your place the order and kindly note 1 inch = 2.54 cm.
In this issue, if we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Gain trust and grow your business with customer reviews.
Dear Tee,
Thank you for let us know your experience on our website.
As for the issue you have raised, would you mind offering us your order number so that we can resolve the issue please?
For any issues, you may also send us emails: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly and resolve the issue priority."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/