Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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UPDATE; Thanks to a very helpful member of the customer service team my issue has been resolved and my order has been shipped! I'm very happy with how it was dealt with, I will definitely give Sammydress.com a second chance.
I ordered a jacket at the end of October and I'm still waiting for the order to be processed, they were quick enough to take my money, but not process and ship my order. I've also filed a complaint with the website and have had no response! I won't be shopping on this site again if this is not resolved quickly!
Dear Jennifer,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
They are horrible, havent received my things its been a month and the customer service is constantly busy no one helps you no tracking number nothing dont buy unless you insist on wasting your money
Dear Prosper,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I received a shipped notice on 11/24/15. I still have not received my top. I did contact the customer service and all I was given was the response I hadn't paid for tracking the package. Thankfully I paid through PayPal so if it's not here by Christmas I will report it to PayPal as that is twice the time they say it takes to arrive. I ordered from wish.com several weeks after this order and the wish.com package arrived from China today
Dear Cristina,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress items are not always the exact item as pictured, which is fine since it is so cheap. However, I paid an extra $23 to have my order expedited. I was told it would be here "around December 2nd". I placed my order on 11/23/15. It is now 12/4/15 and I received an email this morning stating that my order had just been SHIPPED and would take 3-7 days to get to me. So basically I paid extra money for nothing. I tried to call to refund the extra I paid for shipping but of course that number posted was a scam as well. NOT HAPPY.
ALSO, I feel as though the positive reviews from this site are more than likely done by sammydress themselves. There is NO way in HELL that anyone whose ordered fromt his site has received their item/s on time and exactly as pictured. NO. FREAKING. WAY.
Dear Marisa,
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being fake.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
THIS COMPANY IS A SCAM. THE PHONE NUMBER IS BUSY OR IF YOU ARE LUCKY TO GET TO THE VOICEMAIL, IT IS ALWAYS FULL. THE 24/7 CHAT LINE THAT IS ADVERTISE IS A LIE. I ORDERED TWO ORDERS WITH ONE BEING EXPIDITED AND I GOT NEITHER ONE. HOWEVER, DHL DID MANAGE TO GET ME A MANAGER THAT FILED MY COMPLAINT ALONG WITH SEVERAL OTHERS SO NOW IF YOU DEAL WITH THEM, REPORT THEM TO YOUR LOCAL POST OFFICE, DHL, AND UPS. THEY HAVE NOT DELIVERED MY ORDERS YET, BUT AFTER FILLING OUT PAPER WORK, MY BANK WILL BE TRACING MY FUNDS AND CONDUCT THEIR OWN REPORT AND RESEARCH ON THIS SAID COMPANY! STAY AWAY FROM THEM. IF IT LOOKS TOO GOOD TO BE TRUE THEN IT SERIOUSLY REALLY IS TOOOOO GOOD TO BE TRUE! I HOPE I SAVE SOMEONE SINCE I WASN'T WARNED! TRUST ME, YOU WILL THANK ME LATER IF YOU KNOW WHAT THAT MEANS...
Dear Emia,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
1.) DELIVERY TOOK OVER A MONTH
2.) THEY SEND THE ITEMS IN BITS OF PIECES... YOU DO NOT RECIEVE ALL THE ITEMS AT ONE TIME
3.) THE DRESS THAT I BOUGHT WAS TOO SMALL, I ENDED UP WEARING IT AS A DRESS
4.) TRYING TO CONTACT THEM IS USELESS
Dear Amber,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for detailed information on the shipping, please browse this link:
http://www.sammydress.com/m-article-id-39.htm
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
I placed my order September 10,2015. Sent in first help ticket In October, second at the end of October... By November 28 tried to send another and it won't allow it to send... Have not received order still (December 4,2015). Have not received money back. Phone number in Rancho is continuously busy (always), this must be a scam. They stole my money... Bad service! I will never shop with them again! Btw, this was my first experience with them.
Dear Sandy,
Thank you your feedback.
We want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress is one of the best site i have been shopping on since i have been shopping online for clothes and men accessories and i am very satisfy with there service. I also pray that this company never fall but stays standing
I ordered 13 items from this site, I only received 10 of them. I have submitted a ticket weeks ago and had no response, I submitted a complaint and had no response. I submitted a second ticket, no response. I have chatted with their presales people online and they have assured me they would ask someone in customer service to get back to me within 24 hours. This didn't happen. This website takes your money and do not deliver. Don't be fooled by their promise of 24 hour responses to issues. It doesn't happen.
Don't buy from them.
Dear Melinda,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
It has been 4 days and my order is still processing and hasn't been shipped, your policy says 1-3 days. I'm getting worried because I spent my money and there hasn't been any type of progress. I've sent msgs. And I have a ticket please help me, or let me know if everything is OK. My ticket number isT*******234
Dear Ben,
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
I have taken care of your complaint and offered a resolution via the ticket center.
I hope this message finds you well.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a sweatshirt from them October 21st, 2015 and contacted SammyDress mid-November because I still had not received my item and was told it would be shipped the next day. I have chatted and sent them numerous emails and have got not response from them. Here it is, December 2nd and still no sweatshirt. I would NEVER order from them again.
Dear Jaime,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Order: MM**************
2 remaining items from my order were never shipped! I am still waiting for the other 2 items: ******* * 1,******* * 1. I asked if I can have XL instead of L as their clothes are so small even being L. I am so so so mad with this company.
VERY POOR SERVICE! SHIP MY ITEMS!
Dear Customer,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Do not shop here. Customer service comes in the form of email filled with fake sincerity for late delivery and product not received. Do not pay for expedited shipping as your product will take way longer than quoted, and if they split your order (and don't tell you why) they will ship the balance by general delivery. I have ordered 5 items, received 3 of them weeks after expedited shipping should've delivered and I am still waiting over 35 days for the other 2 items. Buyer beware, the sizes are extremely small. Don't waste your time. Shop local and support your local economy. You will thank me for this.
Dear keith,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Sammydress Customer Service
http://www.sammydress.com/
I placed my order early September, I needed it for an event in early December I paid extra insurance to make sure it got to me safely and on time, my first half was delivered at the end of the same month, the other half that shipped out a day later never got to me, I contacted customer service again and again who told me to wait until the 25th of November I waited like a fools and never got it, it is now the 3rd of December 2 months since I placed my order and I have not gotten my item, I have not gotten a refund and I have not gotten a reply for customer service!
Horrible experience never shopping here again and I suggest you don't either! The prices aren't bad for what they offer but their customer service is a nightmare!
Dear Lila,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Once customer service got back to me I am now feeling better about my purchase! Hoping for the best!
Dear Katlin，
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
What they say is "Our friendly Customer Support staff will review your ticket and provide a reply to you very soon. Generally, this is within 24 hours" but it's been 3 days and I have no response on my ticket. No customer support is what you really get from sammydress.com
Dear Edgaras,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
THEY GET NO STARS... Ordered well over 2 weeks ago... only received one of my items, a pair of boots "WRONG SIZE"... have not received 2 sweaters. Been trying for DAYS to find out what was going wrong... TO NO AVAIL. Going to contact PAY PAL & Blast them on ALL FORMS OF MEDIA. I WANT MY MONEY BACK!
Dear Jaiden,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I ordered products approximately 3 weeks ago. The shipping selected said 10-20 days. Since that time, the tracking update has remained unchanged. The order says it is "shipped out" but still lists tracking info as "unavailable". I paid extra to have the tracking number included. They had no trouble expediting the billing as they already charged my card. My efforts to contact them have been in vain. The products seemed like they might be worth the long ship time but not if I never receive them.
Bummer
MB**************
Dear danielle,
Thank your for your message. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I bought two jackets from SammyDress that took almost two months to arrive. I tried to call customer service but the phone always rang busy. I emailed them and haven't heard anything back. Eventually one of the jackets arrived but the quality of the materials was terrible and it wasn't even sewn together properly. I'm still waiting for the second jacket to arrive. Because it's so poorly made I don't think that they will even serve the purpose I bought them for. I would strongly discourage you from buying anything on this website. It's worth a little extra to get quality things from a reputable website.
Dear Shaela,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Laura,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/