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Sammy Dress has a rating of 3.2 stars from 6,939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.
Proactively asks for customer feedback
I love shopping on SammyDress, I have mostly used it for jewelry and clothes. Only ever got one item that was a poor fit but SammyDressclothing.com did refund me for it, not a full refund but a partial refund which is better then nothing. I love the jewelry on this site there's always really cool and funky stuff on it and the prices are reasonable. I only took off 1 star as I do find the shipping to be quite slow compared to other sites, sometimes I've even forgotten about my order until it shows up at the door lol.
I didn't know that it is china based company otherwise I would not order. Very cheap product when you see them rather than picture, will ship very cheap products worth $2 each. You will never get rest of the items which is worth more than $5 each. They will never respond your e-mail or complaints you register by logging in their account. Their US based phone number will never work. I had tried 50 times on different days. They charged me $84 for order and shipped few cheap items worth $15 and no reply for rest of the items. It has been more than two months. I disputed credit card charges won the case. If anybody has similar experience please make credit card dispute or contact PayPal and it will be resolved but you will always lose some. Don't trust, don't be tempted by cheap products and advertisement, don't buy or don't recommended to anybody. Inform governor or consumer affair to stop his business.
Really like your dresses but it wouldn't allow me to edit my order, removing one of the dresses and the shipping cost was definitely too high, $20 for only two dresses, which caused me to cancel my order. Too bad!
I'm a little concerned about this site. I placed an order a couple days ago and I got an email that my order was shipped and they provided me with a tracking number but when i tried tracking, it told me tracking number was invalid. There's no way for me to contact them. Chat does not work and neither does tbier customer services number. I'm worried about debit card I used for purchase
Dear Norma F.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number, ticket number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
My first order came before the time it said, so i thought cool, i'll order more!\
My husband made a order from them. There is different processing times for each time so i got 2 separate packages. It took 30+ days to get to me. Yes i get the Christmas holidays busy times but i ordered them in November and its now jan! I didn't receive one of the items for the orders either and i talked to them and they kept giving me the shipping number, i'm like no i need that item that i paid for!
I made another after the 1st one and its been 24 days since i made that order and no shipping number or email.
Dear sam,
Thank you for your message.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to check it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This was by far the worst shopping site I have ever used. It was my own fault since did not read the reviews prior to purchasing anything from them. Their sizing concept is horrible. I purchased an XL skirt for my daughter (size 16). When I got it I will be lucky if I can wear it (size 4). They weren't even close. And delivery, it took a month for me to get the skirt. My experience was not worth the cheaper pricing. And speaking of cheap, the quality of the product was horrible, and oddly, there were no tags with sizing, washing instructions, product materials, nothing. There is something not right with this company. Dont recommend going there.
Tip for consumers:
Don't do it.
Dear Cheryl,
Thank you for your feedback.We are so sorry to hear that.
About the quality and size issue, we need to check the detail information with the supplier to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I really wanted to give Sammydress a chance despite all the complaints. I should have listened to all the complaints made. I ordered 5 bathing suits which arrived in decent time but they are missing 2 bathing suits. They took my money but didn't deliver ALL of the items. I put in a ticket and got nothing. I will file a complaint if I do not get my things.
Dear Customer,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Esta pagina tienen bonitas ropas y zapatos etc, pero el envio es muy malo tardan demasiado y cuando te llega el paquete incompleto para enviarte el articulo que falta tardan meses ademas de que uno nunca puede contactarse con ellos y si les envias un email raro te contestan y solo para desirte disculpa etc... Y mo te resuelven pronto...
Dear Evelyn R.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you so much for your kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
After receiving an item that lo looked nothing like the photo advert and contacting SammyDress 6 times with no resolution from them I had to contact Paypal to get a refund. Very poor customer servise from this company.
Tip for consumers:
Very small sizes, be prepared to be fobbed off.
Dear Sandra,
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. Sometimes the manufacturer may have a listing/description error.
Please tell us your order number, we will check with the supplier.
Best Regards
Customer Service
I purchased several different items in one order. A zip up coat was one of them. It was about 2 sizes too small but was cute. They broke my order up into two shipments. I still have yet to receive the second order after a month and a half. I paid the extra fee for a tracking number and only received one tracking number for the first shipment. It was only told me that the package left their facility and then when it arrived in the US. I filed a complaint to ask about the second shipment and was basically told I had to wait. They informed me that the shipping company used does not have tracking numbers. I am still unsure if I am just out my money for the second items but the hassle and frustration is not worth the few extra dollars saved.
Dear kim，
Thank you for your feedback.We are sorry for the inconvenience caused.
Orders will be split because some items are out of stock. In order not to keep our customers waiting, we dispatch the items that we currently in stock.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
My order was for quite a few things. I am quite disappointed. Each item I looked at the size chart and read the other reviews.
Warning. Quality is not very good. Fabric was very thin. One shirt is lace over a thin lining.
The sizes on most of the items has been incorrect.
My blouse was a size medium. A young lady who visits from time to time is extremely small. She was not able to fit in the blouse. She has to be a size zero and not large through the breast.
It's sad to spend money on something that appears to be a great bargain. Instead It's a total waste of money. In this economy most people expect some value for their money.
Dear Charee,
Thank you your recent feedback. First of all, we would like to extend our sincere apologies for this situation. About the size issue. Please kindly note 1 inch = 2.54 cm. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm).
In order to verify and resolve the issue, please click the link: http://www.sammydress.com/m-article-id-12.htm to contact us and offer the order number.
If we made a mistake, we would try best to assist you and fix the issue.
We are looking forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I am so sorry I ordered from Sammy Dresses. I am back into 5 tops that I want to return and they won't tell me how to return and get my refund. They want me to measure everything and send photos, it's ridiculous. I would not recommend buying from Sammy Dresses if want to return items that you receive.
I love the tops I decided to keep but I have 5 I want to return and I can't.
ERRRRR
It took months and lots of correspondence but I finally did get a refund for the tops i ordered that didn't fit.
I didn't have to return the tops - they said keep them and sent me my refund.
Dear Janet,
Thank you for your message.We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website：http://www.sammydress.com/m-article-id-16.htm
We are willing to assist you to resolve the issue in a better way. Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your kind support in advance.
We look forward to hearing from you soon.
Sammydress Customer Service
http://www.sammydress.com/
I totally get the, you get what you pay for. I ordered my dress Thursday and it was taken out of my account within minutes. However I got an email saying they needed me to confirm my order by sending a picture of my id and credit card (who asks for this) even worse who falls for it and sends it. Unfortunately, I did! I have yet to receive a tracking number. I paid for expidited shipping because I needed it for a special event, and the package is no where to be found. Worst of all the are an unreliable, I have been trying to contact them for three days and I can't get ahold of anyone. I should have known that to order from a tacky site. Stick to what you know and normally shop from. The prices are not worth the headache of wondering where you packages are at.
Dear Katherine,
Thank you for your feedback.
We checked that we have canceled the order as you requested.
We have refunded to you on 2016-5-2. Please kindly check it?
We also sent new messages for details.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered many clothes on June11th.
I paid an extra 86$ for expedited shipping within three days.
Have written and receive at least twelve replies.
Today we are July 1st it is still not shipped!
Also they asked me for a picture of my debit and credit car how insane and not normal is that.
Completely unorganized an unprofessional.
Feel lucky if you receive the item as you see on the image. NOTHING ALIKE just a replica, wasted my time and my money & they gave a stupid return label that does not even work?
Dear Alice J.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a jacket and after about 2 weeks the order had not been processed and even with other sites although I didn't pay extra for fast shipping I had items within a week. They said the problem was do to high order volumes. What a load of bull! I canceled my order and ordered from Burlington and got just as good of a deal and it was less then a week before it came. I ended up calling PayPal so I could get a refund which I am still waiting for. :(
Dear Nicole,
Thank you for notifying us of your complaint.We wish to apologize for this inconvenience.
About the stock issue you have raised, we need to check detail information to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 10 items only received 8 still waiting on the other 2 dont know when they are coming, although my package came in like a week after i placed the order i was truly excited, i tried on everything that came and everything was sooo small by the way i wear a large so i order everything xlarge just in case i have a trip in two weeks and nothing to wear tried callin there number no answer waste my money so mad now i gotta dig in my closet for outfits figure out a way do to something with these clothes i just bought
Dear Kecia,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to start by apologizing unreservedly to you for what has happened
The products are made in China and they are in Asian size, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We are located in China and we have time difference, if you contact us when it is not our business hours, we may not be reached.
Would you please offer us the order number so that we can resolve this issue for you?
Thank you so much again for bringing the issue to our attention.
Best Regards
Customer Service
I sent 40.00 on an out never received it tracked it don't nothing found this site is BULL$#*!
Dear sherry,
Thank you for your recent comment.
Can you send us your order number?
We can not get the parcel information without order number.
Waiting for your reply.
Best Regards
Sammydress Customer Service
I'm getting rather nervous.
I placed my order well over a week ago, and was then asked to email them a copy of my credit card plus my drivers license (which i regrettably did).
I paid extra for shipping yet it still says 'order processing'.
I'm going to give them another week... but im getting nervous.
Will report back when i can.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have prepared for you, and will ship it to you in 3-5 working days, please kindly wait.
I placed an order last month, the order status says it is still processing. I have emailed them and have tried calling several times all I get is a busy signal. They do not answer their phone, and my shipment was supposed to be shipped within 6 to 8 business days. I am NOT happy nor can I get contacted with them. This is a big pill of BS. Until they show some improvements, I do not recommended nor will I use this site again. I cannot afford wasting money.
I have put in my order and it says it was shipped out on the 3/23/15. They gave me my tracking number for its not showing up on USPS….
Any advice?
So I decided to check out this website my mom told me about, really cute stuff. The only problem is my mom and I ordered our stuff on the same day and chose the same shipping method. She already got hers, she got the correct items. My package? Never came. It says it hasn't even shipped yet. Which is very frustrating and disappointing because I spent a good amount of money on it. I don't think we will be shopping here anymore. Sad to say :(
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
In July of 2015 I ordered three shirts. Tracking showed a 2-3 week delivery time via China Post. The product never arrived. I subsequently moved and inquired about the shirts. Sammy Dress told me that because I had given them the wrong address they would do nothing. What? I later learned that US Postal Service did not deliver the product but returned it to SD. Customer service appeared helpful but did not even issue a credit. Imagine, the product was no longer available. That's all I wanted; ship it back out! Do yourself a favor. Buy from Amazon.
Dear Steve,
Thank you for your message.
For the issue you have raised, we need to verify it at first.If we made a mistake, please rest assured that we would assist you and fix it. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a beautiful dress with matching heels & earrings a few days ago & it still says that my order is processing... I've read A LOT of reviews & some of them have scared the living HELL outta me... these items are for my graduation in April...& I'm really getting scared & I'm afraid that my items won't come in time
Dear Torian,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Usually, the processing time can affect the item dispatch time. Total Delivery Time = Processing Time + Packaging Time + Shipping Time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We are really sorry that your order includes popular items experiencing stock availability issues, the order took more business days to process.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
Would you mind to tell us your order number firstly so that we can check your order status soon, OK?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
I received only half the items i ordered in October. I inquired on where the others were since they never told me and their status on line said "delivered". Of the items not delivered 1 was out of stock and the others they said I should get by a certain date and I never did.
They DO NOT update you unless you ask and you have to go to their website to see if and when they reply.
Also ordered a legging in one size fits all. I am 5ft 2 108 and it was WAY too small.
Also of the items received, they are of low quality.
Dear Delaina,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Cheap made in China what the point of buying a jacket when the zipper don't work right and the sizes are for Asia not for American large is what I get here you got to up it to XLarge tight in the shoulder and arms
Dear Ken,
Thank you for letting us know your experience.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Gain trust and grow your business with customer reviews.
Dear susan,
Thank you for your message.
The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company.It will be affected by the item’s weight.The lighter will be more expensive.
If there is anything else we can do for you please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you very much for your kind support!
Sammydress Customer Service
http://www.sammydress.com/