stephanie h.

They charge you ups des when you order PLUS ups charges you more fees! My package has been held at customs since January 4th.

The manger responded only two weeks after WITH THIS message:

Hello Stephanie,
Shawn is out of the office today. The only way to have your order released, if it isnt too late, is for you to contact customs and make arrangements to pay your custom/brokerage fees. There is nothing that we can do for you on this matter. UPS has more than likely been trying to contact you. This is your responsibility, not ours.

I couldn't believe the last sentence.
PLUS they DONT have a confirmation that ups tried to contact me therefore accusing me of being in the wrong!
I'm a manager in customer service and I'm beyond disgusted.
I buy a lot of natural skincare ingredients NEVER from there.

Voyageur soap is excellent as well as saffire blue and new directions

Ps I still do not have my package.

I emailed every two for a USB port that has never arrived.
After 8 months I have given up!
They claim I haven't emailed them yet I have all the proof.
I'm a manager in customer service and will escalate this higher just not with them.
I have also ordered 4 other items at that same time and all travkings showed that the items have arrived yet none of them have!
I do admit that they refunded those.
Pretty contradictory hey?!

I ordered many clothes on June11th.
I paid an extra 86$ for expedited shipping within three days.
Have written and receive at least twelve replies.
Today we are July 1st it is still not shipped!
Also they asked me for a picture of my debit and credit car how insane and not normal is that.
Completely unorganized an unprofessional.