Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I love my items and the shipping was fast. Hopefully my other orders come fast as well
I really enjoy my shopping experience at sammydress.com. Their products are adorable, and I am always excited to receive what I have purchased! Sizes are usually not a problem, but in some cases the product may be too small... Overall, I am glad that I found this site. They have good prices for their great products!
Sammy dress is the best site to buy your clothing, jewelry, handbags etc... The prices are amazing and customer service is awesome!
I love the styles that Sammydress has to offer, and they are very affordable. The ordering process is easy and I always get my items on time, if not before. My items always come in good condition and I get exactly what I order. The after sales support is also very good; they reply to queries quickly and are focused on ensuring they resolve whatever issue you have.
Great customer service, quality is excellent and the deals don't break the bank!
Beaucoup de choix pour des prix mini, le rapport qualité/prix est bon, pour les français prendre au moins 1 taille au dessus. Il faut savoir être patient pour recevoir les colis entre 1 à 4 semaines voir 1 mois et demi. C'est normal cela vient de Chine.
Très contente de ce site!
SammyDress is total RIP OFF. They steal your money. Items too small from website describtion and they only offer 20% of full amount after I waited more then 2 months to receive my items and when I ordered we had to wait more than 1 month to be sent as they were out of stock so my paypal dispute has passed. They are nothing but THIEVES
I love shopping on SammyDress, the clothes are cheap but they're well-made and you can see other customers' pictures and I think it's a great thing and really helpful. I recommend it to everyone, for now it's the best website I've seen
“I have placed 3 orders with Sammy Dress, at first I was little apprehensive based on some negative reviews. I can only say positive things about my orders, product and experience with Sammy Dress. It is obvious they are not in the US and shipping will take a few weeks, so I am not sure why some people fail to see past that before leaving comments about how long shipping takes. I am a regular customer now and I am so happy I found them. I love their unique items. ”
A great online shopping expierience, this store has great prices for great products, and their customer service is great as well! My questions we're answered and they we're very polite and helpful. I will purchase from here again.
SammyDress is a great website for quality clothes at reasonable cost. I didnt have any problems with my items. I would definitely purchase from this site again.
I love SammyDress.com I will definitely use them again. Their clothes are incredibly unique and LOW cost. I can get so many different dresses and it costs the same as ONE dress in the store. I love it.
"very good and beautiful things, good quality, very good service "
I loved it! The products are amazing quality! The shipping as fast and well packaged! The prices are low and the pictures are true to the product! Just because some people had a bad experience doesn't mean everyone has a bad experience! I loved it!
I read all the reviews for this site which made me want to order a winter coat from them. I paid for my order 10/31/2014. It didn't until 11/25/2014 which is fine, I don't mind waiting because it SAYS most ordered products will take longer to ship. Here it is Jan. 08,2015 and I have yet to see what I have ordered. I did make a complaint after 12/24/14, and she said sorry for the inconvenience the shipping for out of states usually takes 10-25 business days. Its been 2 months and counting, and when I went to make another complaint, They changed the Shipping out of state days to 15-45 business days. I still don't have my coat. Never. Again.
Dear Stacey,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please tell us your order number so that we can check for you, we are glad to help you to resolve it together.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
I love ordering from Sammy Dress. I have ordered everything from them including dresses, tops, belts, hosiery and shoes. The clothes are inexpensive, because you get them at wholesale prices. I received my order in three different shipments, because they ship the items as soon as they are available without making you wait until all the items are in stock. Be sure to check out the size charts, so you can insure the proper fit. The website is great and they have an app you can download to your phone for easy ordering as well. I will be ordering from Sammy dress again.
I placed an order on 12/10/14 with extra money for 5 to 8 day business shipping-now 1/08/15 no ordered received. Telephone always busy-emailed support at least 14 times they took my telephone (faster service) they have absolutely never responded! Confirmed my order and took my payment and here we are very disappointed!
Dear Susan,
Thank you for your important feedback and for letting us about your experience with us.
We wish to start off by telling you that we are extremely sorry about the situation.
Would you mind to tell us your order number so that we can check what’s wrong of your order real shipping and give you a better solution, OK?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
PROS: Quality of products is quite good than expected. Prices are really very affordable and they have very good collection of Tops. Overall I liked my purchase and would like to recommend this to others.
CONS: Shipping is abit late, but I have an option of sending it to any country, I purchased goods with US dollars and added shiping address as India.
Wonderfulllll company. Quality and prices are excellent. The items look same as webside pictures. I recommend this webside to all my girlfriend and everyone who love fashion..
DO NOT BUY FROM THIS COMPANY. COMPLETE SCAM. I ORDERED 3 ITEMS AND ONLY 1 CAME AND IT TOOK ALMOST 2 MONTHS. NOW THE OTHER 2 ITEMS WILL NEVER SHIP BECAUSE THAT IS WHAT THEY DO, TAKE YOUR MONEY AND NOT SHIP ANYTHING. THOUSANDS OF PEOPLE SAYING THE SAME COMPLAIN PEOPLE, WATCH OUT. AND IF YOU ARE LUCKY ENOUGH TO GET SOMETHING, THE QUALITY IS CHEAP AND SIZES ARE HORRIBLE. SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE. THEY WILL NOT RESPOND TO ANYTHING. NO ANSWER ON THE PHONE NUMBER PROVIDED AND THEY DO NOT RESPOND TO ANY COMPLAINT TICKETS. TOTAL SCAM!
Dear Mike,
We want to start by thanking you for notifying us about the issue.
We want to extend my sincere apologies for the problems you have experienced.
Firstly, we must clarify that: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
For the issues you mentioned, would you mind to tell us your order number so that we can check and confirm, if it’s true, we are willing to try our best to resolve the problems, please don’t worry.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
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Dear Antoine,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We are glad to help you, but, please tell us your order number firstly so that we can check for you ASAP, OK?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service