Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I was to have gotten my order about two weeks ago - it's been well over a month and when contacting SammyDress their answer is that I should try waiting again as long, and asking my post office if they are holding my package for some reason. Luckily I paid with PayPal, as this is my second negative experience this summer ordering from overseas. I've always had very good luck. Not this time. If my order doesn't arrive, and in as-advertised condition, by the end of September I will be disputing the charges.
"I just finished my second order with this company and I wanted to share my experiences because they have both been fantastic. Having seven children it can be pretty expensive buying clothes for everyone, especially nice stylish threads. I found this site and the prices are right on the money. The quality of the products has stood the test of time and held up to four teenage boys. My sons have even taken to ordering on their own. Whenever I have had a question I have used the online chat and the responses are very helpful and courteous. Two caveat's: I see some people comment about the shipping time, (if in the U.S.) it can be a little long (a couple of weeks maybe) but remember it is coming internationally and given that it's fine. Also the sizes run small so you may want to order a size larger than normal. The bust and shoulder sizes are listed on the site if you want to measure. I typically go one size larger and it works out great. I would recommend to anyone."
I purchased a pair of sweatpants that took about 6-7 weeks to arrive. They were not the accurate size at all! I ordered an XL based on the dimensions listed on the site. This is by far not an XL but more like a Med. I am about 5'11 tall and 180 lbs. The sweats are short with the pants leg reaching at the middle of my knees and ankles. The width is so narrow that my penis is totally exposed which is inappropriate. The worst is that when I requested a refund for the item i paid $22.47 for, they counter offered a refund of $5.
Dear Prince K.
We thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Please understand that we are more than willing to assist any customer. That is why we are always here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I found sammy dress online, and saw sharp looking shirts that were very much up in style! So i ordered 5 different ones. According to they're own measurements i ordered each one to fit me. When they came i was excited to wear them but every one of them was too tight, sleaves too short, etc. I have emailed them and called them for a week now every day with no response whatsoever! Who does business this way? I will post this now but soon will post on Facebook, my blog, my website that is seen by thousands of people every day. I don't want anyone else to get ripped off.
Dear Gale h.
We're extremely grateful for your constructive feedback.
I want to start by offering a personal apology to the customer affected.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am a real person writing a real review for this company. I decided that I would start doing reviews for some of these companies that people claim are "scams". I couldn't understand how some had amazing experiences and others had horrifying experiences. From what I can see, you really need to do your research before ordering. Know that the items pictured are NOT the items being sent to you. They are a guide for the company to make a knock off. That being said, for $6, what do you expect? I ordered a distressed pink sweater for $6 and it looked exactly like the photo. I would have paid more for it at a store like Forever 21. (and that's about the quality of the clothing) The jewelry I ordered is exactly as pictured. Do not order the formal gowns as I ordered one for $12 and it looks more like a beach dress, which is fine, because I ended up loving it anyway. Again, what do you expect for $12?
I really enjoy shopping with Sammydress, it offers great quality of products and the newest trends With a very low affordable price. I also like how their customer service team is helpful and very cooperative and quick to reply. My shopping experience has been great with Sammydress so far and I highly recommend everyone to try it :)
For one thing, it was hidden well that the dresses come from China. Not the biggest problem. One "dress" I ordered was barely long enough to reach my thighs and I am 5'2". The stitching around the sleeves is coming out after one wearing. Another that was supposed to be XXL is barely a large, if that. Another turns out to be more of a nightgown than a dress, considering the fabric is the kind nightgowns are made of. So, I wear it as a nightgown and can't complain about that. I do not recommend this store if you are not interested in polyester.
Dear Mary D.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I cant get in contact with anyone to find my order? I emailed and no respond.
The phone numbers aint working from Australia..
Dear alduane s.
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
The dress that came was bigger than the measurement scale they provided. Plus it is completely see-through. It is suppose to give you shape, be tight at the top and flare down at the waist. Instead, it is a rectangle. I will not be purchasing from this site again. Only positive, maybe I could use it for halloween or something... if you compare the pic I provided with the sammydress website, you will understand my dissapointment
Dear Jasmine C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I would like to start off by telling you that we are so sorry about the size issue.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed an order from 26th August 2015, its is now the 7th September. I have not received the order and there is no information on the site to help me track the order. Please help!
Dear Dawnita F.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought several items from SammyDress.com. I have received the bag and the necklace so far and I LOVE THEM! The purse is just as pictured, lots of pockets inside and a great size. The necklace is so stinking cute it is a branch with a bird that hangs from it. I wear it everyday. I can't wait to order more!"
First off- Be smart- if you notice there are a lot of 5 star ratings, notice how they all happen on the exact same day with pic of random items, often with poor English. They are paying people to give good reviews. I wish I would have done my homework, I should know better that it was too good to be true.
I did fall victim to this scam of a site- too small, too long of a wait, nothing looked like the picture. Ended up giving a shirt to a middle school student, it didn't last through second washing. My big question is, where are these photos of clothes coming from? So many of them are so cute, I'd pay more to know that I was getting them from a reputable site!
Dear C M.
Thank you for taking your time to write your review. We really appreciate the feedback.
But, firstly, we must clarify that:
We never “hires people to write fake reviews ”, your opinion is definitely not real! We really do not need to risk our reputation!
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews. And the sitejabber.com always prohibit such obvious fraud! All reviews you can see are all looked into by administrator of sitejabber.com! It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We Sammydress are certified "secured "by renowned E-commerce service
Providers such as Norton, Paypal, Trustwave and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.sammydress.com/m-article-id-12
Would you mind sending us your valid order number or email address? So that we can contact you and resolve the problem for you. Once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Sammydress Customer Service
Ordered a shirt, took 2 weeks to get a response to why it wasnt shipped. When they finally responded i was told it was backordered even though it was supposed to be in stock when it was ordered. I was told it would be another 2 weeks before it was back in stock which is to late since it was a bday present for someone. I demanded a refund so now its a waiting game to see how long that takes. Order somewhere else, products not in stock as they say and then it takes 2 weeks to get a response from them, their customer service sucks.
UPDATE
Got my refund after another 2 weeks of their BS, this company is a scam. All this 5 star reviews are either paid or work for the company. They are ALL SCAMS!
Dear Christopher W.
We are so grateful for this feedback. It means a lot to us.
First, I want to offer my sincerest apologies to you for the issue.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We hope we have one more chance to work together with the customer to resolve the issue as best as we can and as quickly as possible.
Would you mind sending us your Valid order number or email address? We are more than willing to assist you and resolve this issue for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 necklaces from Sammy. They were so reasonable in cost and are beautiful. I highly recommend this site.
"I had the best online shopping experience with sammy dress. The product was of very high quality and was shipped on time. Sammy dress is an online shop worth trusting and doing business with."
Ordered based on what it looked on the website
Fast delivery and came on time
I went looking for clothes out of necessity due to weight loss/poor health. I started with stores near me. I found them poorly stocked with items of poor quality. I left empty handed and dismayed. My energy levels were low to shop and I wasn't liking the clothes I saw. I like classics, variety, and materials that will last more than one wash. I like clothes to make a statement, sometimes subtle, sometimes bold. I am picky when it comes to clothes. At first I wasn't sure I trusted this site, but I gave it a shot because of the selection and pricing. I am happy to say, my orders have been received and I have not exchanged anything, as I have been pleased with my items. I found a wide variety, and was able to find the kind of things I like at prices I could bear or even smile about. The accessories were a bonus and there is a large selection of purses, jewelry, etc. - the jewelry is often free of shipping charge. The only thing that is hard is to wait for the order, as the distance means it will take a little longer to arrive. Expedited shipping will help if you don't mind paying a little extra. Sometimes it works out so it doesn't cost extra. I have ordered multiple times now, and like that I earn points as I shop to save even more. I am a frugal shopper, so I seek free and low cost shipping options and always feel like I receive a present when the package comes. I am planning to shop there again.
I had a wonderful experience with sammydress.com. I have ordered from them before and was very satisfied with my purchase. The value for what you pay it worth it! Love their selections!
I bought three articles so far and I had to wait for a while to receive them. Once received them they were fine. In one case there were minor imperfections that I fixed myself.
Be careful with the measurements, their clothes do not follow standard sizing and sizing is different for the different clothing pieces. So far so good. The best was their customer service: prompt replies and very kind. Too bad most of their clothes are in polyester!
Hello, I received the skirt that i ordered from you and it looks nothing like the picture. The design pattern is wrong and actually quite pitiful. Why would you charge my card and send me something that isn't what I ordered?!?! This is fraudulent advertising. This is also stealing. I also payed to have my order within 7 days and it was not. It took over 2 weeks! What is wrong with you people? Then I try to do a complaint on the website and it wont even work! Is this for real?!?!
I want A FULL REFUND.
Dear jennifer t.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
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Dear Elizabeth S.
I want to start by thanking you for notifying us about the issue.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-MM1508061010148460.htm?type=1
Please don’t worry, your order had been shipped out on August 6th.
However, we note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check and reply in time, hope we can resolve the problems soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/