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Prince K.

Contributor Level

Total Points
182

2 Reviews by Prince

  • HomeAway

3/21/17

I have been a traveler and an owner with HOMEAWAY. They are very deceptive and needs to be investigated. Their fees are way higher then AIRbnb and it is presented in a very deceptive way.

A traveler requested a refund because they didnt realize how far my listing was located from her final destination. Homeaway contacted me after 1.5 weeks and advised me to cancel and I would not face any penalties.

Please see below:

Hello Elane,

Homeaway sent me an email and gave me the option to cancel without any penalties. They should have been did that! Anyway I processed the refund

You
2 days ago
Payment Refunded
Details

2 days ago
Reservation Cancelled

You
2 days ago
Payment 2 cancelled
Details

You
5 days ago
Payment 2 overdue
Details

You
6 days ago
Replied
Homeaway support looked through my emails already and they informed me that there is no record of this matter being addressed. I am not going to cancel on my end and face a penalty as I was advised by Homeaway support.
As a matter of fact they informed me that you have the capability to cancel.
You are right, this is ridiculous! You should have planned better! Now I have to deal with my calendar being blocked for you faulty reservation, and now I cannot get another booking for those dates.
Maybe Homeaway owes you, but I do not.

Elena
7 days ago
Replied
I have all of my emails stored and saved. That is my proof that I have contacted them.

You or HomeAway has $231.00 of mines for something I was trying to cancel before it was even accepted on your end.

I've CC'd the support center in this email so they can see how ridiculous this is becoming.

Why is is so difficult to cancel this and get my money reimbursed to me?

You
1 week ago
Replied
Hello Elena,
I contacted customer service to obtain guidance on how to cancel this without being penalized. I was informed that I would be penalized if I cancelled on my end. I was instructed that you have to cancel the reservation. I was also informed that there is no record of you addressing this matter with homeaway.
Please let me know what else I can so to resolve this situation.
Thanks MM

Elena
1 week ago
Replied
Hello,
I received guidance from Customer Support at HomaAway.com. They have informed me that YOU can easily do a cancellation and submit a refund in your end. They also informed me that they do not have the capability to do that, but YOU do.

They further instructed me that if you do not comply, I am to contact them once again to let them know the status and to take further action.

Once again, please cancel this and reimburse me in full for what I had already paid.

Thank you kindly

You
2 weeks ago
Replied
Hello,

The pre-approval came in before showing you already paid. Please contact homeaway about this. I am willing to give you a full refund as I do understand there was a misunderstanding. Again homeaway is strict with the owners. I had to cancel once before because of a mix up in dates and they advised me that next time it happens my listing would be banned

Elena
2 weeks ago
Replied
Ok, I cannot make changes to the travel arrangements on my end or I will be penalized and pay a large fee and lose money with the car rental company that I'm switching cars with me as well as changing my daighter flight times so she is not stranded at the airport.

I am going so o contact the Home Away.com people as well as my bank to get this settled. I need to outright cancel this reservation. I will not be staying at that location, I sent a message with ample time requesting that you decline my request, yet you went ahead and approved a request.

I am demanding a refund of the $231.00. You should have declined my request, not accept it.

Elena
2 weeks ago
Replied
Ok thank you for responding. I received all the confirmations via email that your unit rental is confirmed with me. Let me see how I can change the arrival times on my end of things. It's because we are driving from Chicago. I have a training course I need to take in Chicago next week, and I figured since I was all the way out there, I'd change it into a little reunion with my other daughter in NC, and come out and meet her halfway in the NJ/NYC area.

But it's ok, I have faith it will all work out. Maybe I will leave Chicago earlier on the 15th instead and stop overnight, and continue on early morning on the 16th until we get there to the NJ area.

Thank you again-I will figure it out. I will also send you the final payment by the due date of 3/13.

Elena

You
2 weeks ago
Replied
Hello,

I do understand. If i cancel it on my end I will be penalized. Homeaway should take care of it or advise us what to do.

Thx

You
2 weeks ago
Payment request sent
Details
Quote sent Details
Payment request sent - 2 payments Details

You responded within 17 hours.

You
2 weeks ago
Reservation Request Accepted
Dear Elena Fragas,

I have confirmed your reservation at property ******* for Mar 16,2017 - Mar 20,2017.

As a reminder, your payment has been processed and will appear as PAY*HOMEAWAY on your statement.
I will be in contact with you prior to your arrival with access instructions.

Please let me know if you have any questions regarding your upcoming stay.

Sincerely,
Moses merisier

Elena
2 weeks ago
Replied
Hello, I apologize, I need to cancel this request. Because I am traveling from Chicago the week prior for a business trip - and driving- I did not realize that the drive time from Chicago would be 12 hours to Irvington NJ! I did not realize this when I requested booking. Please decline or cancel my request. This will not work at all for I need to get my daughter and her baby from the airport. My travel plans have changed. I do hope you understand.

Thank you in advance! I already contacted homeaway and explained and they informed me that I was to send you a message here on the website.

Elena
2 weeks ago
Reservation Request
Hi! My name is Elena, and I. L be traveling from Hawaii with my granddaughter and my daughter. We are meeting one of my other daughters and her two children (a 6yr old and an infant) in the Jersey/NYC area. We haven't seen her for almost 6 years since she moved! We are so excited to be traveling to the area-it is a first time for all of us! We do hope you consider accepting the request to rent.

Thank you!
Elena

This was the email from Homeaway that advised me to cancel without facing any penalties:

This is a courtesy email from HomeAway Customer Support. We received notification from a booked guest of yours, Elena Fragas, ResID: HA-YK0P2P. She relayed to us that she needed to cancel and that you agreed to give a full refund, but you were worried about getting penalized for canceling the reservation. Rest assured, you will not get penalized for canceling a reservation that has already been accepted. The traveler cannot cancel the reservation and HomeAway Customer Support cannot cancel on her behalf. Only the property owner can cancel a booked reservation. I've included instructions below on how to cancel a reservation and how to give a full refund. If you have further questions, feel free to reach out to us at: *******145. We are available 24/7.

  • Sammy Dress

9/11/15

I purchased a pair of sweatpants that took about 6-7 weeks to arrive. They were not the accurate size at all! I ordered an XL based on the dimensions listed on the site. This is by far not an XL but more like a Med. I am about 5'11 tall and 180 lbs. The sweats are short with the pants leg reaching at the middle of my knees and ankles. The width is so narrow that my penis is totally exposed which is inappropriate. The worst is that when I requested a refund for the item i paid $22.47 for, they counter offered a refund of $5.

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sammydress h. – Sammy Dress Rep

Dear Prince K.
We thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Please understand that we are more than willing to assist any customer. That is why we are always here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Prince Has Earned 2 Votes

Prince K.'s review of Sammy Dress earned a Very Helpful vote

Prince K.'s review of HomeAway earned a Well Said vote

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