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Sammy Dress
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Sammy DressReviews 6,937

3.6
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200

We monitor reviews for authenticity

Arizona
1 review
2 helpful votes
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THIS SITE IS A FRAUD
April 23, 2016

I ordered some watches on the 11th. The money was immediately taken from my account upon purchase. I chose to pay extra for 3 to 7 day shipping. I received a confirmation email of my purchase, but never received one for shipping details. 8 days went by. Nothing. Went to the website and my profile showed no orders. I opened an email ticket in which they day they reply in 24 hours. NO REPLY. I call. I get voicemail. No return call. 13 days later and nothing. I had to file a claim with my bank. Immediately refunded. DON'T USE THIS SITE

Date of experience: April 23, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Jeffrey,
Thank you for let us know your experience on our website.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
As for the issue you have raised, would you mind offering us your order number so that we can resolve it priority.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

New York
1 review
2 helpful votes
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Nightmare
April 23, 2016

I was lucky to get everything I ordered but the sizes were made for a child. I want to return the items. Nightmare!. The customer service line is an machine. The replies are auto generated after you submit a ticket. I found the return address (in Chinese). They did not send a bill of lading with the items, yet they are asking me to fill out a return form that is no where to be found

Date of experience: April 23, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Kathy,
Thank you for your post.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website:http://www.sammydress.com/m-article-id-16.htm.
We reply to all tickets within 24 hours in person.
Our team has reviewed your complaint and offered you a solution in the ticket. We are now waiting for your reply.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Jamaica
2 reviews
1 helpful vote
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Sammydress
April 23, 2016

I am very pleased with Sammy Dress. I recently ordered a bathing suit from the site, this was my first online shopping and I can safely say it wont be my last. The customer service is really good- Quick response and regular check ups. The price is low, compared to what I'd spend if I was shopping in my country. I would suggest that you look at the comments and the customer's picture of the product before you make a purchase though.

Date of experience: April 22, 2016
Tennessee
1 review
0 helpful votes
Follow Kaitlyn V.
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I decided to order shoes from this website. They take forever to come in, even though the shipping costs more than the product. I used there conversion chart for shoe sizes. I ALWAYS wear a size 7 shoe, and the chart says that translates to a size 38 so that is what I ordered. After waiting forever, the finally came in. When I put them on, they seemed as if they were 2 sizes too big. In no circumstances could I ever wear a size 5 AKA 36. I went on there website to return them, and I noticed you have to pay for shipping both ways on return. Therefore, I would be paying for shipping THREE times, and as stated earlier the cost of one time shipping was more than the shoes. I would be loosing money to get a new pair, or even get a refund because of their faulty chart. This website is not worth the trouble.

Date of experience: April 22, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Kaitlyn,
Thank you for your feedback.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that. From time to time with thousands of shipments there will be an occasional issue with shipping.
The shipping fee depends on which shipping means you will choose.
To know more about size issue, please check our warranty link:
http://www.sammydress.com/m-article-id-16.htm.
Please review the product's measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm).
We will verify the issue for you.
To check the details, please kindly go to your Sammydress account " My tickets "
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Colorado
1 review
0 helpful votes
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Great service
April 22, 2016

Fast efficient service and always wants to make the customer service experience the best it could be.

Date of experience: April 22, 2016
Michigan
1 review
0 helpful votes
Follow Jenna G.
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This will be my 3 rd update in my review of sammydress.com. I have raised my initial 1 star to 3 stars. They have recently contacted me to say they have made improvements, and are offering me a generous coupon to try their product again. I am happy to give them a second chance and will update this review further as this progresses. Keeping high hopes! I have been asked multiple times to give this site a better review. I will give an honest review though. The swimsuit I received from them was utterly disappointing, they did not provide the tracking data I had paid for. Now, after 6 weeks of complaints from myself, and their multiple request for photos of a suit that would not cover my lady parts... I finally did receive my money back for the suit... and after several more weeks and messages back and forth I did also receive my shipping and tracking charge refund. I will never order from this company again though... it may not be a scam, but it is not worth my time or effort.

Date of experience: April 21, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Jenna,
Thank you for notifying us of your complaint.
Glad to know that this issue has been resolved and you are willing to give us one more chance.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Nevada
1 review
2 helpful votes
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Improvement seen
April 24, 2016

This site really works! I have to say Sammydress paid attention. They sent several emails and refunded my money. They are trying to improve their image, and I have to give them credit. Give them a try--they are working hard at customer service and changing their word on the street--remember, they are a Chinese site, and their clothing runs extremely small. My husband who is a size small took an extra large! Just for your info---order much larger

Date of experience: April 21, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Geri,
Thank you for your updating.
Glad to know that this issue has been resolved.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
2 helpful votes
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Horrible!
April 23, 2016

I ordered few items from SammyDress store few days ago, Order no. M**************. I got mail that ill receive them in 6 to 8 days as i choose standard shipping instead of normal shipping, i paid $6 extra for that while checkout. I am about to leave country this weekend and i didn't receive the shipment yet.

The Order has also broken in 2 shipments and one of them just shipped yesterday (20th April) via some unknown shipping company Epost(SU). I even didn't find any tracking of the same.

I talked with their live chat support and they told me they cant help me now. I pissed off due this website, they spoiled my very important day.

Date of experience: April 20, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Ashish,
Thank you for your message.
For the stock issue. We need to explain is the popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
You can check the parcel on this lin: http://www.17track.net/zh-cn
We have taken care of your complaint and offered a resolution via the ticket center.
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
3 helpful votes
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Scammers!
April 23, 2016

I was scammed!
Don't be fooled by the few good reviews on this page! They are obviously paid for just like the ones on their website. Always 5 stars always saying the product is just like the one in the pic! Do your research this is part of a Chinese network of companies making millions of dollars ripping off people worldwide!
Read the article bellow!

http://www.buzzfeed.com/sapna/say-no-to-the-dress#.rlNlXJM

Date of experience: April 20, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Ingrid,
Thank you for your feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
For the issue you have mentioned, could you provide us with your order number and detailed information on your order so as to solve the issue priority?
For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priority"
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
0 helpful votes
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Love love loved it!
April 23, 2016

Loved the dress! It's a little more form fitting than the picture, but I loved it. The color is gorgeous.

Date of experience: April 20, 2016
Minnesota
1 review
0 helpful votes
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Definitely Cheap
April 22, 2016

I bought a dress from SammyDress and it came in 2 weeks late and with a HUGE tear in the dress. Customer service felt robotic and I will never EVER buy from them again. Not only that but the dress felt like a shower curtain. It was definitely not what it looked like in the pic. Also, sizes are crazy small. Im normally a 2x/3x and I nearly have to buy a 5x to even get close.

Date of experience: April 19, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Chelsi,
Thank you for your comment.
As for the issue ypu mentioned, we will verify it for you.
We have reviewed your issue and we have already resolve it through our support center.
Hope to hear from you soon.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Florida
2 reviews
1 helpful vote
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Poor quality, extremely poor sizing information, terrible customer service, shipping takes forever & the packaging is awful. An XXL might fit you if you are shaped like a Barbie Doll from 1960. Actually, they might fit you if you are the size of a toothpick. Don't waste your money. Buy from a reputable store and know what you are purchasing is what you will be receiving. I now have own a new rag to add to my collection.

Date of experience: April 19, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Susan,
Thank you for your message.
Here is our warranty terms and policy link: http://www.sammydress.com/m-article-id-16.htm
As for the issue, we will verify it for you.
Would you mind offering us your order number so that we can resolve the issue priority?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priority"
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
1 helpful vote
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So I ordered a shirt that was $6.99USD. It came within a reasonable time frame of what they stated. The shirt was too small and the color was nothing like it appeared in the picture online.
I requested an exchange for a different color and bigger size, so I sent my shirt back paying $22.75USD just to get it there!
The lady whom helped me through the process never notified me when she got my returned item, like she said she would; I had to contact them asking if they got my shirt.

They replied and said they did and that they would send my exchanged shirt out and to give it another 2+ weeks. The lady whom helped didn't give me a tracking number nor any type of notification saying it was sent out. They just told me to wait a couple days for processing and the 2 weeks for shipping. I WAITED FOR A WHOLE MONTH, NEVER GOT ANYTHING. I had to contact them AGAIN for the THIRD time asking about my shirt! A new person stated I had to pay another $4.99USD for shipping the item out, but the girl who helped me originally didn't even mention me paying another shipping fee- she just stated she would send it out since I returned it! DO NOT BUY FROM SAMMYDRESS, ITS TOO MUCH OF A HASSLE AND I WASTED $28USD FOR A $6.99USD SHIRT! I might as well bought more than one shirt from a store I really liked with the money I wasted!

Date of experience: April 19, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Hunter,
Thank you for notifying us of your complaint.
As for the issue, we will verify it for you.
We have reviewed your issue and we have already resolve it through our support center.
Hope to hear from you soon!
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Georgia
1 review
0 helpful votes
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I feel that I was Scam to believe that I was going to receive Items that will fit me, I could not believe what I pulled out of the bag four items if they was combined with all of the material within the pieces would not be enough to make me one dress what a insult... A size 3X(USA) means a size22 and not a size12. Order was not shipped on time... Communication is awful, I learned that doing business with u all is waiting game not knowing what has happen to your money... No return address is a big RED FLAG for a RIPOFF... U will not be recommended by me... SAMMYDRESS really Sulk in my book... Stop advertising LIES TO CUSTOMERS PLEASE... I am very disappointed with my order... Donot bother to contact me because I wish not to discuss this any farther... I decided to put your MESSY CLOTHES in my YARD SALE because I feel like u all sold me some JUNK...

Date of experience: April 18, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear Margaret,
Thank you for notifying us of your complaint.
Please review the product's measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm).
As for the size issue, we will verify it for you.
We are willing to resolve this issue to your satisfaction, could you provide us your valid order number and detail information about the issue please?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priority."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Jamaica
1 review
1 helpful vote
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LOVE SAMMY DRESS
April 22, 2016

Sammy Dress works hard in satisfying their costumers! I have been pleased the few times I have ordered with them! They are excellent! The shipping doesn't take long either! I love it!

Date of experience: April 18, 2016
GB
1 review
2 helpful votes
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Fun and easy to use
April 21, 2016

The Sammy Dress website has alarge amount of products to choose from. You can read the product descriptions and sizes so you can enjoy your purchases. The site is easy to use, orders arrive in a resonable time, out of stock items are refunded quickly. I recommend the site and hope you enjoy using it too

Date of experience: April 18, 2016
Pennsylvania
1 review
1 helpful vote
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I ordered a coat for my son (large mens) in Jan. 2016 and the coat did not come until March 5. When I opened the package, the coat barely fit my wife who is 5'3" and approx. 125lbs. I have followed their return policies by sending pictures of the coat and the SKU number. They replied that I ordered the wrong size so I go back to my order and it states men's large. Customer Service was responding within 24 hours at first, now they don't reply to my complaints at all on what I should do next. So far I am stuck with this coat that no one I know can wear. Never buy from this website again.

Date of experience: April 18, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear hyman,
Thank you for your message.
Please review the product's measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm)
As for the size issue, we will verify it for you.
We have reviewed your issue and we have already resolve it through our support center.
Please kindly note that we always reply messages within 24 hours.
We have also sent you new messages to follow up the issue.
Hope to hear from you soon.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Jamaica
1 review
1 helpful vote
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Tacking my orders
April 21, 2016

I would like to know when will I get my Ă­tems for the following tracking numbe
1.RS *******NL
2, RS *******NL
3. RC *******NL

Date of experience: April 18, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear osbourn,
Thank you for the feedback.
We checked that your order has been shipped out on 2016-4-15.
You can tract the parcel on link: http://www.postnl.post/.
We have sent you an email with the shipping information and tracking number.
We are now waiting for your reply.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
2 helpful votes
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Sammy Dress is a great site to shop from. The variety of products they offer is huge and varied. They range from ornaments, to jewellery to clothing (men women and children), shoes, bags, and they even have cosmetics.

I have ordered a number of dresses, false nails, watches, wigs, jewellery and even an umbrella. Every product I have ordered has been great. They look exactly like the pictures and all of the dresses fit really well.

If you are considering ordering from this site there are only two things to keep in mind.
1) Postage takes time, which shouldnt be a problem if you dont need the item right way. I dont have an issue with it as I feel the price of the items outweighs any delay in delivery.
2) Read the description of the items especially with the jewellery. If you do that then you will know exactly what you are getting as nothing is hidden.

Overall I can say that I am very happy with the items I have bought, I have a huge wish list (lol) waiting for me and I have every intention of buying more.

Date of experience: April 18, 2016
Canada
3 reviews
2 helpful votes
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Best one
April 19, 2016

I ORDER FIRST TIME 5 WEEKS AGO
2 weeks after the order i get the summer sandal, very nice, today i got the batmen svetter, and the necklace, and the sun glasses

I'm very happy,
Like to order, more but the shipping is 20 % more?/ why?
Recommend evrybody this web site, do not ORDER ON ALIEXPRESS!
They stilling your money.
Thank you: IRENE, from OTTAWA, CANADA

Date of experience: April 16, 2016
sammydress h. — Sammy Dress Rep
over a year old

Dear irene,
Thank you for your feedback.
Glad to know that this issue has been resolved.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/