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The company exhibits a mixed reputation, with notable strengths in product quality and competitive pricing, particularly for salvage and surplus items. Many customers appreciate the helpfulness of the staff and the user-friendly purchasing process, leading to positive experiences in transactions. However, significant concerns arise from reports of poor communication, service delays, and issues with payment and order fulfillment, which have led some customers to feel scammed or frustrated. Overall, while there are satisfied customers, the company must address its customer service shortcomings to enhance trust and reliability in its operations.
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I am very satisfied with the delas I made with Salvex. Traders always help me find the products I need and the process is easy. You just need to be patient. All of my deals went smoothly. Great experience.
I discovered Salvex a few months ago and I did not stop using since then. You can find all kinds of salvage and surplus for a really good price. The deals went smooth and their customer service is great.
Layla, thank you for your for sharing you experience with us. Looking forward to doing business with you again.
After posting a very clear review that SALVEX is stealing our company money and will never respond, SALVEX reacts on our review that they solved the issue?! THEY NEVER TOOK CONTACT WITH OUR COMPANY AND REFUSE YO HAVE ANY CONTACT AT OUR CALLS OR EMAILS.
THIS CHEATING COMPANY HAS TO BE ABANDONED FROM THE INTERNET
PLEASE DO NOT SEND ANY MONEY TO THIS CRIMINAL ORGANISATION
This case was investigated and the issue was resolved.
In the ordering fase they call you daily very friendly very helpful!
Once you received their invoice for pre payment they call you more than 3 times a day for the payment.
Once you have paid and their seller cannot deliver, and cancelling the delivery they do not answer your calls, emails or you get misty answers.
For weeks they promise you to pay back. Even they check your bank number and make a speed booking blalblablabla. At the end you don not get your money back and the head office in Houston does not respond. They simply take your money. Please do not send any money to this fraudulent company!
Great company. They are very professional and always ready to help you with anything you need. I recommend doing business with Salvex.
Carlos, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.
Salvex always help me sell my company's surplus. Never had any problem with them. The process is quick and staff are helpful.
Otaki, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.
I use their services for a while and I can tell you, they are committed with their customers. I buy and sell equipment through their platform. You can get great deals and smart profit. The staff is always ready to help you. I recommend doing business with them.
Ryan, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.
More than once I purchased equipment with Salvex and the deal is always good. The Salvex team always helps and answers all my questions. Great company to work with.
George, thank you for your feedback. We hope to hear from you soon.
I used their services to sell my company's surplus equipment. Smart profit. The deal went smoothly. Helpful staff.
Johanna, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.
I bought a tractor for my business with Salvex and was impressed that the price was very affordable and the equipment was in good condition. It was a great buy. The staff were very helpful throughout the entire process. I will definitely buy from Salvex again.
Mark, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.
I ordered car door panels so far they are not able to provide an address. Keep your money and do not buy from this people
This issue was investigated and resolved. Thank you for your patience.
This is probably the best company to work with. I have spent over $100,000 and will spend more in future. Texas Buyer
Jeff, we are happy to hear you had a good experience with Salvex. We look forward to your business in the future.
I recently bought some solar panels from the Salvex website and had a good experience. I confess that I was apprehensive about the reviews of the company on social media, but my experience with the company was very good and at no time they gave me a blow or ignored my calls. I was very pleased and will buy again with Salvex.
Robert, we are happy to hear you had a good experience with Salvex. We look forward to your business in the future.
Wired money for an item that I won. Item did not exist, multiple calls and emails, lies and now no response. Call Harris County DA's office, working on multiple charges from multiple victims of Salvex
This issue was investigated and resolved. Thank you for your patience.
Paid Promptly, Received wrong merchandise, Was suppose to send me again the correct ones, never did. Trying to get refunded but no response. Had to pay extra for the warehouse to keep the goods. Horrible Experience. Taking legal action,
DO NOT DEAL WITH THEM
This issue was investigated and resolved. Thank you for your patience.
Do not deal with them. They will take your money and leave you hanging. If you are new then they will tell you that they do 1000 of transactions and 1 or 2 can go sour or they will tell you that those bad review is made by the people who do not know how to do business. I heard all those line. But after put my money in they didn't give my product. All of a sudden every stop responding me. The accounting Lady is very rude. Before taking the money all of them pick my phone first time I called. But After take the money, all of a sudden she was too busy to talk. FYI i think all the good review made them to deiute the bad reviews. Also later on they offer my credit on my account which I don't want.
This issue was investigated and resolved. Thank you for your patience.
These people scammed me for over $5,000. Never again working with them. Do not ever send them a single dime, initially they will do what they can to win your trust and once you make your offer and you have won they then inform you someone else is on high side asking you to raise your bid, at the end they just ask for advance which is never to be returned.
This issue was investigated and resolved. Thank you for your patience.
Jose from Salvex calls me up asking if I want to bid on an item. Tells me nothing is wrong with it, just an overstock. I put in am offer and he tells me it's good. Everything seems too good to be true. Why would a company randomly be overstocked on and have to blow out this item so low? I look over the listing again and notice something funny in the pics... Product looks slightly damaged. I asked him about it and he says "Yeah, and it's reflected in the price that's why it's such a good deal". Yet previously he said nothing was wrong with it. Knowing I couldn't trust the condition of the item or this guy who tried to bait and switch me I told him no and hung up.
This issue was investigated and resolved. Thank you for your patience.
Through out the process the trader at Salvex in charge of the product stayed in touch and answered questions when I called. If I need to buy more equipment in the future I will go through them.
Chris, we are happy to hear you had a good experience with Salvex. We look forward to your business in the future.
The company did not deliver on multiple purchases
Original purchase 2016 after persistent calls and emails the company finally acknowledge the non delivery of the equipment. Then, the company had given a credit and then they even took that away because of no activity. This is unacceptable I haven't been able to receive a refund of credit for years now No one in these reviews will ever see this money.
I Sent letters had an attorney send a letter, nothing has worked. We need a Class action lawsuit to be filed I will donate my proceeds as would multiple others I know. Steer clear of this scam crapshoot of getting your stuff or your money! There next strategy is to respond and then you can't see the customer's response to there post here. The fact is everyone on these post has been chasing them to get money back or what they purchased. They then comment on here making it look like they don't know and you can't see our responses to them or all our back-up data to back up our complaint. SCAM SCAM SCAM THEY SAY RESOLVED THEY THINK NOTHING HAPPENING AND THEY CAN JUST PUT ANYTHING THEY WANT ON RESPONSE SO THEY LOOK GOOD. STILL OUT MY MONEY AND MY CREDIT! DON"T FALL FOR FAKE REVIEWS THEY ARE MOSTLY EMPLOYYEE REVIEWS.
This issue was investigated and resolved. Thank you for your patience.
We recently bought a crawler crane and we were surprised at how fast and easy the process was. The crane matched what was on the website and arrangements came at no hassle. Will use site again.
Hello Mark,
We here are Salvex are delighted that your purchase went well. We hope the item met your expectations and were provided with the best service. Looking forward to your business in the future.
Answer: Nicole, thank you for your question. We are a legit company. If you would like to know more about our history and our work, please visit www.aboutsalvex.com.
Answer: Hi Kimberly, thank you for your question. Is very easy to get a hold of our customer service. You just need to talk to our staff and they will assist with anything you need.
Answer: Thank you for your feedback, Paulo. Hope to hear from you soon.
Salvex is a global auction platform that handles the sale of surplus, salvage, scrap, damaged, bankrupt inventories for asset recovery, insurance, transportation, manufacturing, oil and gas industries.
Amy, thank you for sharing your experience. Hope to hear from you soon.