Salt Pool Store

Do NOT buy from this company. Their product will fail and they do not honor the warranty. Do your research. Buy from someone local or Amazon and get extended warranty.

Ordered a salt cell that failed in less than a year, when purchasing they claim a 5 year warranty! Filled out the warranty claim...NO RESPONSE...emailed them...NO RESPONSE called them...PUT YOU ON HOLD THEN HANG UP...used their chat. NO RESPONSE... THIS BUSINESS NEEDS TO BE INVESTIGATED AND SHUT DOWN!

After jumping through numerous hoops to file a warranty claim and return a faulty salt cell that was 6 months old. Salt Pool Store has completely ghosted me. Will not answer an email or phone call. Criminal behavior in my opinion.

First part failed after a few weeks. Replacement part leaked immediately upon install. No response to multiple calls or emails.

In May 2023 I bought a Platinum Edition Replacement Salt Cell for Hayward T-CELL-15 | 40,000 Gallons | 5-Year Warranty. It stopped working in less than one year. I contacted Saltpoolstore and was told to file a warranty request on line. I did this well over a month ago. I got an email saying they recd it, since I have heard nothing. I have emailed, chatted, called. Nothing! They DO NOT honor warranties, do not response. When I called I was told there was no one there to talk to me. Really?

Bought a salt cell that failed at about 15 months. No problem I thought. Invoice stated a 5-year warranty. I contacted them and they told me to send it in and gave me a Michigan address to return it to (at my expense). I paid extra for someone to sign for it upon delivery. Initial email said I would hear from them in 4-5 days. Silence. I emailed them numerous times. Tried to call and could only leave a message at an offshore answering company. I've been emailing and leaving messages on the site chat window and nothing but silence. I was going to contact BBB and noticed on the site is says TN location and the address they gave for returns was in MI. WTH is that all about? Steer clear of these crooks!

Their ability to offer good customer service is a joke. Warranty claims are painful, and expensive with the cost of return freight expenses. What I see more than anything else is that they dont care.

My salt cell died at the 12 month mark. I thought I was covered with their five year warranty! After paying for shipping and supplying them their requested paper work I was told my warranty price is pro rated at $260! So basically they have no warranty and their product is a POS! This is a scam company

Salt cell is a piece of crap and so is warranty. It quit in 10 months, with 7 months being winter so actual operation time 3 months. Filled out all information requested with pictures and have not heard from them. Called couple times and they said they will have them follow up but never do. Wish I had read reviews before I bought!

Be Aware! Do not order from company. They offer no support and no return option. They will offer shipping insurance and return, but when you need support (and you will 100%) you can not find anyone. They shipped me a T3 Salt Cell that was busted and had smashed threads right out of the package. I have tried contacting them, sent them photos, even filed a BBB Complaint with no response. STAY AWAY! Just buy a Brand Name product and avoid the headache.

I ordered 2 parts and paid $369. They did not send one part and the other arrived broken. They will not answer me. They said I can return the broken item and pay $400 shipping. They never refunded me the item they did not send. It its a scam. Do not buy from them

I had the same experience! Complete scam. They show on their website an MSRP (sometimes 2X)compared to their selling price. The MSRP is bogus. But they use that price to prorate your cost for warranty claim. For me to get a replacement cell under warranty, they wanted to charge me more than their online selling price. Their reasoning is that the warranty fine print says prorate of the MSRP not selling price.

Automated computer system no real person. Return product did not refund my money. They are a bunch of Con artists. They have a phone number they never answer and computer bot on their website that you chat with name Macy who is a piece of crap if she is a real person, but I doubt it. They should have an option for zero stars.

The salt cell thermostat was defective after only 4 months. After a week of trying to get a warranty request response, they stated they would ship the part and gave fed ex tracking numbers. The day for delivery came and went and FedEx had no record of the part ever being shipped. I've spent the last 2 weeks trying to get my replacement part only to be told the supervison Rob was unavailable and would call me back. Still no call back and 3 weeks later I still do not have a working salt cell. They have now blocked my cell number and any other number I call from. DO NOT DO BUSINESS WITH THIS COMPANY!

THIS COMPANY IS A SCAM! They told me it was a direct fit, but it does not work at all. I showed them videos of it not working and they told me to send back at my expense. I sent it back and they refused the shipment! Now they are no longer answering my emails and the phone number just disconnects without every connecting!

After reading numerous negative reviews of this company I must admit that I was quite apprehensive about doing business with the company. Regardless, I did place an order on 4/2/2021. The company was responsive to my questions and provided factual and accurate answers to my questions. Although warning me that shipment could be delayed for 3 to 5 days I received the replacement salt cell today on 4/7/2021. I immediately installed it with no problems and it is now producing salt at the correct level with no problems. Everything went perfectly and actually beyond my earlier expectations. It makes me question who is leaving the negative reviews, could it be competitors trying to discredit this seller? In any case, I cannot leave high enough praise for my transaction or this company. Hope you have a similar experience. After one year not working, no warranty support.

I ordered this part after a text chat which was readily offered. Was asked for the software number of the Hayward salt generator that started to go wrong after 17 years. I was instructed to go outside and push buttons till the r-# came up while the agent waited. The matching unit and a couple of O rings ordered. Told 3-5 days. Got it within 3.
I worried when tracking number said Brisbane, Australia. I tracked all the way and can say….don't worry. These guys are good. I will order more parts from them.
My text helpers were Tommy and Macy. Nice doing business with you.