Salt Pool Store

Stay away- I bought a chlorine generator that had a 5 yr warranty that went out in 11 months. They requested that I send it back to them for testing. I had a test that showed it failed. I cannot disconnect the generator and leave my pool not circulating while they decide that it's faulty. Called and emailed several times, but never got a response after they requested me to send it back.
If you are looking to buy any type of salt/chlorine generator or anything from this company, It would be a good idea to look elsewhere. First of all, the product is crap based on all the other reviews and their customer service is non existent.
Go find other options, I finally did and so far am happy with the customer service and the product I bought. I'm just out $260.00 from this company.

I've purchased two of their cells. Both failed before a year. They replaced the second one under warranty and the replacement failed in 4 months. I returned the replacement to be replaced and they won't respond to emails. Terrible customer service. In my experience they do not honor their warranty claim and do not communicate. Update… after returning the cell that failed in 4 months they finally offered a "pro rata" new one for $230. I paid $269 the original purchase and it had a 5 year warranty so 4 months into the replacement (which I replaced 9 months after the original purchase) or 13 months in, they discounted the price by a whopping $40. So I'd get to pay another $230 for what appears to be a 6 month cell! Nope. Not this time.

I bought a salt system a year ago and it went bad. Followed their instructions to claim a warranty and haven't been able to reach them since. It's going on for 5 months. I finally bought from a local store. Save your money and buy somewhere else. Read the reviews from this place.

They're terrible. After having to pay to send a salt cell back for warranty they sent me a replacement that leaks and they want me to pay to send that one back too! When you ask, and it can take days (8 once) you'll get a "that's the process" answer. If you buy anything from them make it be a consumable because if there's a problem with it you're stuck. NEVER AGAIN for any reason at any price.

Like others here, I bought a sale cell from these guys. The first one failed in two months and they sent a replacement. The replacement failed after a little over a year. I delayed in getting it back to them and they've now offered me only a 30% discount on buying yet another device. If the first two didn't work, why would I throw good money after bad?

I ordered a chlorinator for my auto pilot and received a leaking cell, I had to pay return shipping for a replacement. They sent me another one and had the same issue it was leaking. After all this I returned the cell and now they are declining my return because my 30 day window had expired due to the back n fourth of returning. Now I'm stuck with something that doesn't work. Very poor customer service on top.

Bought a salt cell from them and it has never worked properly. It makes no chlorine at all and never has. It's been a constant headache since I bought it and I've done nothing but battle to keep the water clear. They say I need to shock the pool more often but my water gets tested weekly and the only problem is that my salt cell is not making chlorine at all. They won't refund or replace the part under their warranty program. What a complete joke. Stay clear of this company. They don't stand by their product and have terrible reviews for a reason. I should have done more research. Plus they never sent the new o-rings I ordered or sent them after I told them I never received them.

After nearly 20 days waiting for a product to ship that was supposedly in stock I contact sales. They said they'd email the warehouse and get back to me asap. After another 2 days I email again and said you obviously don't have it in stock an cancel my order and issue a refund. Withing hours I had a screen shot of shipment intent sent to DHL. After another 5 days of no shipment I repeat the email to sales and initiate a claim with PayPal... this is the exact reason I use PayPal quite a bit. They then get a response the product shipped... from Australia. A few days later I received notification thr product was delivered to the address I provided. Upon looking at the information it says it was delivered somewhere in the Philadelphia PA area. Well since I don't live anywhere near Pennsylvania I sent an additional email to the company and escalated my PayPal claim. No more responses from the company. A complete scam and provide false shipment data to prolong the scam as long as they can.

Very cheaply made. I had a 4 year warranty product. It failed within 30 days. I sent it back as requested and no one will return me calls, answer my calls or E mails. I am out the money of a salt cell and they have my broken one under warranty cell. Stay away!

STAY AWAY from these people you will get ripped off! I purchased the platinum cell with 5 year warranty, it arrived but did not function correctly out of the box. I contacted them and they gave me a list of things to do as they said pool store water testing was usually the issue not their cell. Salt level tested at 3200 their cell read 4900 and would not function as it is deemed to high by controller. I had to pay for return shipping and they replaced it, the second unit read way below tested level and tus controller will not function due to perceived low salt. Paid to return that unit as well and have not received replacement to date. They do not respond to requests for reimbursement or requests for status of replacement.

Products are extremely sub standard. Warranty customer service personnel have no couth and rude. Won't return tested items warranty is proration but on Full manufacture retail price. Will never be a customer of them again.

I bought a Breeze salt cell cartridge and put in my system. Not only did not work for couple of months but also blew up my control panel shorted and melted the connector and burnt the board inside controller. I contacted manufacturer and sent them pictures and info they confirmed the product has been aftermarket not authentic one as discussed.

Tried contacting the Salt Pool Store for two weeks no one bothered replying me. There is no one in customer service just a voice mail.

These guys are a scam. Do not bother buying from these people. I'd be glad to provide evidence and specifics if anyone is interested.

Good Luck
Greg

The product was defective, leaked at the wiring plug after 3 days and stopped producing chlorine.
Tommy, said to send it back, they would not provide a shipping label. He did agree to pay for the shipping.
A week after it was received I asked for an update. He said he had refunded the purchase. I was expecting a replacement. The refund was 25% less than the amount paid and the shipping was not refunded. I have put the remainder in dispute with my bank.
I made the mistake of not reading the reviews. The 5 year warranty is not on the website except as a feature of the product. The terms state 30 days.

I ordered a replacement Salt Cell, they sent a different one than I ordered, made me pay to send it back when it did not work and then shorted my refund by over $100. Currently working with credit card company to get my money back. They are a very bad company. Do not buy from them.

Somebody has mentioned maybe competitors have this place a bad review. Believe me these are real reviews. Stay away stay away. The t15 I ordered was defective straight out of the box. After going back and forth in 3 emails they tell me to send it back to the to investigate. Asked them for a shipping label since it was defective right out of the box and no more correspondence what so ever. When you call you just get some cheap answering service and they will not call you back. Tried multiple ways via tech support, warranty claim, sales etc. Do your research. I kick myself in the head for not investigating more before buying from them. Already filed a BBB complaint and next is federal trade commission. If you got duped by them please do the same and maybe something will happen and they get shut down. I wish I could out a zero star rating or even negative stars

Sent in my faulty salt cell that was under warranty from the saltpool store back in Feb of this year. Still have not received part back after two months. Daily calls to customer service with no answers as to why it has not shipped. Avoid this company.

Placed order and paid in full, never received order or shipping confirmation. Called 5 times, was told to leave message and someone would call me back, Hahahahahahaha, nothing.
I was told to better serve me I should send an email to *******@saltpoolstore.com, sent 3 emails and nothing. This company may be a scam, worst customer service I have ever seen. I can just imagine how there warranty support is.

Save your money. I wish i read the reviews before i bought this piece of crap salt cell. It worked just over a year. They said mail it back to them so it could be repaired under warranty. 3-4 day turn around. They said its ok to leave my pump off. Good thing im not totally stupid. Alls they said after i sent it back (18.00) was i can buy a another one and they will knock of 70 bucks. I spent 335.00 now they want another 267.00. You cant talk to anyone, the online chat is a joke. No one will ever call you back. Its a waste of time and money. Save your money and sanity. 3-4 day turn around is almost a month now.