Salt Pool Store

Ordered a salt cell because much cheaper than branded Hayward product. Was shipped from Australia but was apparently lost by shipper. They said they sent a new one but the shipper never received the parcel. Refund requested which they said they would do but they never credited it back to my card so now going through credit card dispute resolution. Do not order from these guys!

Like everyone else i was taken by this scam outfit, order never received wont return call or emails, started complaint with PayPal hopefully p. P. and credit card companies will refuse to do business with them

My cell failed after 11 months. I submitted a warranty request (supposedly a 5 yr warranty). Company instructed me to return unit "for inspection," and they would ship replacement as soon as tracking number was provided. I returned the unit and all communication stopped. Never replied, did not send new unit. I suppose they could offer a lifetime warranty with that kind of support. 155 complaints on BBB with very similar issues.

NEVER waste your precious money with this sham of a company. Ordering: no problem. Taking money: no problem. Shipping: no problem. 3 months later, when their product fails: you can't get anyone one the phone. They send emails telling you their product is fine. But that you need to do "this" or try "that". What a joke! I've had to eat my nearly $400. Bought a Hayward OEM cell: no problems! Learn from others mistakes, don't send them a penny.

I bought without seeing these comments. I got ripped off and now trying to get my money back from the credit card. My unit also was shipped from Australia. It leaked and spray water when I installed it. I filled out warranty form and they asked me to ship to Tennessee. I paid $25 to ship it to them. Then they sent me another unit from Australia that looked like it had been used for many many years. The blades were bent and corroded. Emails go unanswered now. I feel like a fool for falling for this fraud. Hopefully I get my money from the credit card company.

6-12-2022 ordered a salt cell. Order came in damaged. Sent back no replacement ever shipped. No response. Spend your money with somebody else. Worst company I have ever dealt with. I will let Visa deal with them. They should be removed from internet. Dave P

Their Hayward T15 cell replacement is junk. My cell reads high salt -4500 and shuts down. Took water to Pinch a Penny and my water level is at 3200. Try calling tech support and nobody answers. After several days I get an email from Amanda Bates with two attachments on how to trouble shoot the cell. What a F joke!

Bought a 5-year cell, died just at 1 year, they said send back in, i did, now they won't even respond to their email system, ghost me when i try to chat. Impossible to talk to anyone other than if they're taking your money

Shame on me for not reading the reviews first. I ordered one of their salt cells since mine went out. Low and behold I never received the product. I did receive a confirmation email and an updated email saying that my order would be shipped form Australia and they provided a tracking number which I have checked several times. DHL says they have received the shipping label but not the product. I have called several times, emailed and even did their chat on line with no response. I was able to reach a lady named Ada only one time and she sent an email to a Mr. Webb in sales informing me of my situation and asking him to PLEASE respond. Humm. So today I decided to look up the reviews and of course I would have never done business with a company this horrible.

Bought salt cell, it didn't work, I paid $23 to mail back, they said haven't received even though I had tracking # that said different. Then they say too many orders couldn't send another for a period of time! Ask for refund after weeks of dealing with these thieves and they refunded $225 of $310! What a scam! Do not deal with these thieves

100% Scam. Product failed shortly after 1 yr (like many other customers). Applied for warranty replacement but here is the real fraud. SWP base the replacement calculation on their high fake price, not the price they sell 100% of the time. Therefore if your product was purchased 2 years + 1 day or more ago your warranty replacement price is more than what you would pay as a new customer. Their 5 yr warranty is therefore meaningless and false advertisement. Avoid at all costs.

Bought a T-15 cell and installed. It was faulty with crack in it. Contacted and said to send with tracking at my expense to replace. Called multiple times and emailed get run around every time no one there to answer question or hang up on you. This company is a scam will be and Visa will be getting my next call for fraud services.

Purchased from this company as they were a low cost vendor. The Salt Cell lasted just about a year and the plastic housing developed a crack and split open. I went thru the steps to properly fill out the warranty claim and wad denied without any questions / conversation / etc. This company scams their customers and it is almost impossible to get them on the phone for a discussion. I should have done my homework and read the reviews as just about all of the reviews are the same - spend a bit more from a reputable business and stay clear of The Salt Pool Store!

I ordered a salt cell. It was drop-shipped from Australia. Arrived damaged. I sent a photo per their terms of service showing damage. Company insists I pay for shipping to them. Refuses to issue a shipping label. Refuses to offer a refund.

Do not do business with these guys. I should have investigated first.

I bought a salt cell from this scammer and it leaked out of the terminal. Sent pictures 3 times of course so he could make sure he cleared my credit card. Then he never sent the new cell and did not refund my money. I'm a former investigator and I will find him. Maybe even request refund in person. Once I get his address and personal telephone number I'll post it here.

Purchased T-3 cell replacement on 6/29/22 with a 3-5 day arrival time. 8 days later 7/7/22 the package was to arrive via DHL. DHL delivered to wrong address but owned up to it & they gave instructions to the Salt Pool Store to file claim. Salt pool store threw it back at me as if it was my fault. I ordered another on Amazon & had it in 2 days... Buy elsewhere

Take a look at the reviews, they're all 5 stars. That's because you can't post reviews directly to the site. They either scan reviews before posting them or they write them in house. Don't buy their off brand clear cells, they're junk. Pay really close attention to the warranty, you will not get 5 years out of this product and it's not a real 5 year warranty.