Salt Pool Store

I ordered a replacement cell for my Circupool SJ-55. I was impressed with the speed of the order being processed, shipped and delivered. I opened the box to find a cell that in no way resembles a Circupool cell. I called the company and was told someone from support would get back with me ASAP. After waiting a bit, I contacted them again only to be blown off again. I have filed a dispute with my credit card company. It's a real pity that we can leave zero stars.

Similar to other customers, I bought a chlorinator cell that never worked to replace a Jandy unit. I wrote to them several times and when they did respond they blamed it on the control unit ( which is new) and saying I needed to spike the chlorine. Of course chlorine production is the job of the Chlorinator in the first place. I filled out their warranty form and after several follow ups including documentation of pool tests, they are not responding. Do not be fooled by the 5 year warranty or low prices, their whole business model is based on deceiving customers with defective products. A class action law suit should be filed against this unethical company, stay clear of this company.

Purchased the T cell 15, never worked returned it overall about $350.00 lesson. Will not return calls or emails. Terrible overall experience, why is a company still being able to operate with such low ratings. I contacted the BBB as well. I reported the shame company to PayPal as well. Maybe someone will shut this place down! This site will not let me upload my receipt

I ordered the cell and then went a read the reviews. I was worried I had been ripped off. Well it shipped from Australia (which was strange) however it arrived it great shape. I installed it and it is working great. It has a better cap than the OEM cell, a shorter cord, but works great! Not sure why so many negative reviews.

Products don't last. We sent our salt cell back after they said they would inspect it. They never did. They never responded to us by phone. Only sent us an invoice to purchase a new one for more than the original. They made us ship it back to them out of our own pocket. I asked them to mail the original salt cell back to us but I doubt they will. I wish I read all the online reviews before trusting them. They are a scam company. Their products dont last. Poor customer service.

I do not need to reiterate what the other 160 people have written about Webb and his crew of crooks. The one thing I do want to show is that if you are even thinking about giving this clown car a ride DO NOT. There products are so defective that the gray potting material used on the electrodes will disintegrate blowing potting material all inside your pool. This stuff is nasty and impossible to remove without draining your pool and acid washing it. I am also not sure if i had let this go on longer if there could have been the possibility that you could have been electrocuted so this is also a massive safety issue IMO. You have been warned.

Next step is to file with https://reportfraud.ftc.gov/

These crooks need to be arrested as they are a public safety danger.

We ordered a salt chlorinator cell that was "guaranteed" direct replacement for our T-Cell-5. Cost several hundred dollars. It never worked. I called the company, no response. Emailed the company, no response. Wrote a letter, no response. Visa provided me another contact number, which had been disconnected. Thankfully Visa reversed the charges (when I produced all my documentation and had Visa Customer Support try their supplied vendor contact number). It was a painful and time consuming experience.

I purchased a salt cell on 6/27/23, and received it on 7/2/23. The product failed on 8/25/23 so it only worked for 54 days. The purchase price was 368.99 and I was refunded 251.99. The only customer service explanation given was a cut and paste of their return policy, which says they have no responsibility. Their product is cheaply made garbage. DON'T BUY FROM THIS COMPANY!

Purchased a replacement cell for a Hayward system. When I installed the cell water was sprayed out of the sides of the cell where the power cord comes into the unit. There was no visible damage to the unit or box when we received it. Contacted company to arrange to get a replacement. Advised that I would send the unit back if requested provided they supplied a pre-paid shipping label. They refused to supply label. After incurring an additional nearly $20 to ship the unit back, company without any explanation only refunded 75% of the purchase price. I tried on multiple occasions to talk directly to Tommy Webb. Ultimately, I had to go to my bank to contest the unpaid amount of the purchase price.

I wish I had been aware of this site before I purchased anything from this company. I would not have purchased anything from this company if I had known of other's experiences. As to the rating, I would rate lower than 1 star if such a rating was available.

I would give zero stars but must give one. I ordered a salt cell and it failed in a few months. They replaced it but that one failed also. Both failed within the first year, which should have still been under warranty. They tried to charge me several hundred dollars to replace the second defective item. They refused to understand that they should have been covered for that year at least. The products are so inferior that they wont even last 3 months so if you buy anything from these crooks you have been warned. Look at all of the other reviews to verify. You WILL get an inferior product that wont last and wont be replaced if you order from these people. I dont know why they are still in business.

Ordered first cell in January waiting on liner install. Connected salt cell to Solaxx system in March and leaked immediately through wire connection. Sent back after I paid shipping and second cell sent. Hooked up and leaked immediately through two cracks in housing. Sent it back again after paying shipping a third cell sent. Hooray doesn't leak but also does not produce chlorine. Spoke with service rep from Solaxx and learned this generic cell is not compatible with Solaxx system and can/will damage the power supply.
Be warned stay away from this company period.

Ordered a salt cell to replace mine, the price is great (below half compared to Hayward) so I thought I give it a try. The salt cell arrived timely. It was only wrapped in bubble-wrap, no particular packaging that shows it is new.
After further look inside the cell, I found leaves stuck inside the cell, also marking on the connector showing usage. I contacted Saltpoolstore, and they immediately claimed it is normal and they test 1 of t10 salt cells for 24 hrs. I really wonder if Saltpoolstore owner using his own pool to test these salt cells, and then sells them, along with all the leaves that accompany the tested salt cell:)
I asked for returning the unit, and they now expect me to pay for return shipping.
Clearly scam company. Be aware!

I purchased a replacement cell for my Autopilot system. Within a few weeks it failed. I submitted my warranty claim and no response. I sent a note and no response. Do not buy from this company unless you are looking to purchase crap and be written off.

WISH I'D READ REVIEWS BEFORE BUYING. Avoid buying anything! Terrible product and even worse company. Cell failed after 1 season - 4 month's use, like so many others. Warranty is 100% scam. They will require you to return product at your cost, but never honor warranty. You end up with no cell, and no refund. Customer service is non-existent, they do not answer phones, and the business practices are as shady as it gets. They try to base the Pro Rated warranty on some fictional 'retail' price that product is never sold for, warranty is completely useless - at 2 yrs you'd actually pay more for a new product under warranty than if you just bought a new one. Their 5 yr warranty is useless and false advertisement. If you are fortunate enough to get an email response from Salt Pool Store, it will be full of arrogance and meaningless. Over 150 complaints on BBB with very similar issues.

As with all the other claims stated I had a similar experience. Never received tracking. I called them only to have a message taken and told I would be called back which I never received. I have disputed the transaction through PayPal. Wish I would have read the complaint reviews first which I normally would have.

Purchased with credit card got no receipt from the company, when it arrived. Was unable to read return address poorly packaged.
Tried to stop payment on card when reading review. Called company several times emailed with no response.

Salt cell I purchased from them gave out at 2 years. Contacted them about warranty and sent in all the necessary paperwork. They responded right away with the news the replacement cell would be discounted from the MSRP. So the warranty replacement would cost more than what I payed originally. I told them "no " and requested they send my cell back so I could get my pool back running. It's been about 4 weeks now and still haven't heard from them. After several emails and online messages. I think it's a scam. I was fooled.

I purchased the Platinum Edition replacement salt cell on 4/22/20 which said that it would be delivered 2-5 days. I figured that it might take a little longer due to Covid. I finally received it on May 8 and apparently it comes from Australia. My pool guy put it in on May 9. On May 10, I swear I have a video and a still shot time and date stamped from security camera, there were BUBBLES everywhere in the pool and spa. After the bubbles the spa stayed cloudy. Not only did the spa stay cloudy unless I turn the cell off, it gets a white powdery substance that isn't salt, or calcium. I called. I emailed. *crickets* My Visa company can deal with them now and I will gladly send them back the cell. I saw where someone gave them some stars because they canceled before the order shipped. All I have to say is to count your blessings for that!

I never checked their ratings, but I really should have. Customer service is non existent. No one to talk to live. Have to leave either a voicemail or email. Even with those the response time is not good, and not to mention nothing in general about resolving the issue. I have had an issue with my the T-15 replacement unit ( $269). Spend the extra $$ and buy one somewhere else with better ratings. Not pressing my luck but I'm sure I'm out $269