Salt Pool Store

I bought a knock off Hayward T-15 from The SaltPoolStore.com. It never worked. I asked for support through email, attempted to call their tech support several times. Finally got a response from Amanda Bates. Very rude, no technical skills, and no knowledge of pool equipment. I offered several pool analysis to to compare the readings of the cell to including a comparison to a Hayward cell from a local pool store. She would not accept an exchange or return. Do not waste your money. Buy somewhere else!

I ordered a salt pool cell that cost $599. Instead they sent me one that cost $299. I have since purchased one from my local pool store, but they wont answer my emails or phone messages left. But someone did answer Capital One when they contacted them in regards to a chargeback. I am thankful I left an electronic trail. Capital One will be dealing with them, instead of me. Leave them alone. Return address on box was from Australia.

I purchased a salt chlorinator from them as they had a 5 year warranty. After 2 years 3 month, it started reading as "Hot". I was told I had to send it in for testing. Did so, after having to remind them... they did confirm it was under warranty at 50%. I could replace it for $299. The problem, I could buy it brand new for $240. There is effectively no warranty with these. Buy from someone else.

The salt generator I purchased immediately started leaking from the top. I immediately emailed back the company and said to return it and they would inspect it to determine what happened. They didn't offer to refund my money and I followed up asking them to pay for shipping but received no response. So seeing all the negative reviews I decided to contact Paypal and file a claim. I then sent the item back to the address that the Salt Pool Store listed. Paypal however had a different address listed so would not cover my dispute. When I contacted the seller they said there wasn't anything they could do. So now I have no product and am out over 300 dollars.

I purchased an Salt Cell from the Salt Pool Store in May of 2019. The reason I chose this vendor is because they advertise an "Industry Leading 5 Year Warranty" on this particular product. After 2 seasons of use, the salt cell started leaking and stopped working. I submitted a warranty claim, and they replied that it would have to be returned to them for repair since the product was over 12 months old. I shipped the product back on July 2021. They informed me that I would have to pay $386 for the warranty repair, with no explanation. Keep in mind, I paid $290 for the product when it was new. Their warranty statements are deceptive. The product was defective within the warranty period, it should be repaired or replaced. These guys should be out of bussiness.

Bought a salt cell for my pool. Said it would take 4 days to get to me. Shipment came from Australia, took several days longer. Didn't work out of the box. Now they want me to pay to ship it to them to check it out. I shouldn't have to pay shipping again for a defective product. I have no faith that they'll do anything with it so why would I pay more for something that doesn't work to a company with which I have no faith?

I purchase a replacement Cell and was sent an incorrect cell and the housing I ordered was missing. Contacted the company and they sent me a return label and submitted a replacement order. I returned the first order, which was confirmed received at their business. They never shipped my replacement after a month from receiving the first order. No one ever answered my calls or returned my dozen plus emails and voice messages. On another note DO NOT use PAYPAL for large purchases. I filed a dispute and supplied all documentation and they denied my claim!

I paid $348. When I installed my salt cell as soon as it arrived, it was leaking. I tried reinstalling 5 different times and always would be leaking. I had to pay to ship it back and I asked for a refund after reading these reviews. They ignored my request for a refund and sent me a replacement. I tried calling FedEx to stop the delivery and wasn't able to stop it. The delivery box was half way open and damaged. I am dealing with my credit card company and I am just so angry that they are still able to be in business. I am sending another email to them asking for a return invoice to ship back my replacement, which I did not ask for! Please stay away! My advice, buy these salt cells from your local pool store that will guarantee it.

Salt cell never worked, they do not answer nor return phone calls, their "Live Chat" service has never answered me, they have not answered my emails.
I wanted to give ZERO stars, but I don't know if that is available.

Purchased their chlorinator back in August 2023 to replace my Hayward T15 Cell that stop working after 8yrs of service. After three months my Hayward LCD Aqua Rite Generator display read "HOT"...which means their chlorinator cell stop working. Can't get anyone on the phone ever and filling out their warranty form is a waste of time as they don't reply back after more than five times submitted. This product and this company are a total rip-off.
Don't lose your money as I did. My overall rating is a 0.

Ordered a cell for a 40k pool. Was suppose to arrive in a few days. Came weeks after and had to email them to see what happened. Reply was sorry, was going out soon. Received it a week later. Packaging not cool, looked as if was rewrapped. Installed same and had a cell error, no connection. Nothing wrong with my system. Brought to pool store to check, "bad Cell" was the response. Have attempted to call, email several times, left messages - you never talk with anyone live. Still have not heard. Had to contact my C/C company for getting credit.

Don't spend your money here. I bought a cell from them. Platimum replacement. T15 cell. It failed after 1st week. I brought it to two pool stores who tested the cell. Both said it was bad. I tested it myself. BAD. Was getting high Temp for a while. Now it's Cell sensor error.
There is no one to pick up a phone there. I have not received any correspondence yet. It's been a few days.
If I could to it again, I would not have gone with these folks.
If I get anything that resembles good customer service, I'll come back and update.

Ordered a product that only lasted 1 year. They had a 5 year warranty on on the Salt Cell. Had all the requirements for warranty. Company never responded to emails, or phone messages. Contacted Better Business and still did not get satisfaction. They did not replace, refund or make good on their broken product. Hoping I can let others know what I have learned DO NOT USE THIS COMPANY.

Bought 5 year unit, broke in 6 months, they wont send a replacement, you have to send in the unit for repair...problem is you can't just remove the unit or your pool wont run. Read the other reviews here AVOID

I purchased a T-5 cell for a Hayward SWCG and they sent me a T-9 cell which will not work with my system. After numerous messages and emails to them they responded with: "the cell will work with my system". Next paragraph of the email said: "the cell is compatible with software version 4.2". I have 4.1 and to upgrade, I need to replace the board! That is $400 plus. Nowhere does it say anything about this on the website.
They ignore me so I contact PayPal whom I paid through. They open a case and I win. Yeah, right. Even though their website shows returns go to Georgia, they want me to send the $235 salt cell to Australia where it is manufactured for the princely sum of $230! PayPal was no help on this saying they had no say in where the product was to be returned. They did say that they would chip in $20.00 to "offset some of the expense".
I would sell it on Ebay, but at this point I don't know if it works or not.

The original cell lasted 13 months. Sent back and paid half the original purchase price for the replacement, which lasted 11 months. Sent this one back and they sent a bill for as much as I originally paid for the 1st one. Won't answer emails or calls asking for an explanation and all they send you is an invoice. Stay Away! Filing a Formal BBB complaint.

Bought a replacement salt cell 2021 - didn't even last a year had temperature issues - reading "HOT", had to pay to ship it back, they sent replacement did the same thing with 8 months - sent that one back (had to pay to ship) and now they sent me invoice for for new one since in second year of original purchase- website states "30% of purchase price" but they are saying I have to pay 30% of manufacture price which is almost as much as buying a new one from them - STAY CLEAR - horrible product and horrible custom service - I tried to call, email and click to chat to get this issue resolved but no response over a three month time period. Total waste of my time and money! This company should be shut down immediately! I wish I had seen these reviews before I purchased! Lesson learned!