Salt Pool Store

Ordered a salt generator. Paid for expedited shipping. Generator was stuck in Australia. Canceled order.
They returned my expedited shipping payment. Would not cancel order. It had to ship to me and then I had to ship it to them. Shipping charge on me. Restocking charge on me. NO WAY TO DO BUSINESS. BAD COMPANY. Stay away.
They could have cancelled order before it ever shipped out.

I saw all bad reviews and was very nervous. I have all good comments. I got my product in three days and it was exactly what I ordered and works perfectly. It was also the best price I could find online.

Tcell was purchased in April 2022 and went bad August 2022... DO NOT BUY FROM THEM! They did not refund or replace the item... would not answer their calls and very limited email response. After 2 months of trying to contact them I finally spoke with someone and they were RUDE and not helpful at all.
I spent 339.99 and am just out that money and product.

It seemed too good. Ordered a Platinum Edition Replacement Salt Cell for a T-15. Received it in about a week, via DHL, from Australia. It would not plug in to my Aquarite system. I called customer service in the US, and was told I had to email Technical Support in Australia. A few days of back and forth, and they offered to send me a replacement after receiving the original unit (on my dollar).

They acknowledge receipt and provided me with a DHL shipping tracking number on 17 Aug 2023. DHL status shows Shipment Information Received on 18 Aug. Today, 04 Sep, DHL shows the same status. Customer service is non-responsive or of no help when they do respond.

STAY AWAY!

My salt cell didn't read salt level correctly soon as I bought it. Bought a salt meter and test salt test strips and both proved the cell was reading wrong. Plus I frequently would have to reset check cell and salt level. Do to life situations I lived with it for 20 months. Now it totally quit working. After ready reviews I'm not even going to wast time calling to get an answer. I'm sure like everyone else the 5year warranty is a scam. It sounded to good to be true and proved it was not true in my opinion.

Purchase a salt water chlorinator from this store. Once i got it and installed, it ran very good for about a week. It quit reading the salt in the pool so it stopped generating chlorine have been trying to speak to someone and if you call the number, it tells you to go to the chat or send an email. You CANT leave a message. Well i have been trying for days and i have not received a message or call back. Basically all my messages are going into a black hole.

UPDATE: finally got word from them to ship the cell back. Well it has been 2 months with no word back. I filed a complain with my credit card company and they cant stop payment because Salt Pool Store has no refund policy so basically i dont have a cell and dont have my money back. STAY AWAY FROM THIS PLACE!

Bought a salt chlorination cell, said 3-5 days shipping. I have received nothing, tracking shipment started in Australia then disappeared. Company will not return emails or calls. Filing fraud claim with my bank now.

The addresses provided make this look like a company based in the US. This is not true. Product shipped from Australia. Salt cell came scratched up with dirt and solder on the cord. Advertises a 5 year warranty with part. The warranty breakdown is supposed free replacement the first year, 2nd year at a 30% cost to consumer, 3rd year 50% cost, 4th and 5th at 70% replacement cost. Very poor quality. Suck it up and buy OEM replacement. They also don't respond to emails.

Needed replacement salt cell for SGS chlorine generator cell. Original cell was for 20k pool but was undersized. I was able to find this 40k gallon generator cell at a good price and they delivered in a little over a week. Not bad considering free shipping. Install was exactly as stated and as soon as I turned it on I could see life come back and sanitization better than new. Not sure what conditions led to people leaving bad reviews but my experience was fantastic. As with all items, time will tell how it holds up to the daily process of sanitizing the pool water.

My two year old chlorinator has stopped working (5 year warranty advertised). I have jumped through all of their warranty requested information and mailed, at my cost, the chlorinator back to them for testing. This required me to purchase a by-pass so my pump can run while they have my part for testing. I received an invoice for more than the advertised price on the website for a replacement. I have never received a reply to my emails requesting them to contact me and never have they answered the phone.

My advise, use another vendor. Their customer service, lack of warranty, and downtime of the pool system aren't worth the trouble.

Bought a cell from them and it was defective and leaking from probes.
Unfortunately for me, didn't do install for a couple weeks after receiving!
Found it leaking badly from cable probes and contacted for a replacement.
Took at least 2 weeks more and several calls to try and get replacement or refund!
Kept telling me to return produce and would be sent an RMA? NOT
After all the calls and emails, I sent eventually sent product to them, AT MY EXPENSE, and they only gave me 50% refund and NO REPLACEMENT product! Said it was over 30 day return policy?!
At least Customer service were trying to be helpful but seemed concerned about the company?
My many complaints went unanswered so guess I'm out like $140!
The company are scammers and you would be better off shopping somewhere else!
Could not give 1 star rating!

I was scammed like the other reviews because the item didn't last a year. They respond asked me to send it back and then went radio silent. I wish they had not replied to my email and told me to send it back, costing me more money, if they weren't going to respond.

I have been waiting over 1 month for my replacement cell (under warranty) I received an email on August 7,2023 stating that my new cell would be covered under the warranty and would be shipped in 3-4 days. Here it is August 28th 2023 and I am still waiting and I can get no answers from the Salt Pool Store. They won't even answer my emails. BEWARE before you buy.

Here's my experience with this company, I ordered a replacement salt cell on line from them without vetting them. I tried to pay for it with my credit cards, two different ones, both credit cards were declined.
I then used my Paypal account to pay for the purchase.
Yesterday I googled the company and found postings about the scamming that's going on with this company. I called the company to cancel the order and got an answering service, I asked that they relay the message that I wanted to cancel the order, no response, from them. I contacted Paypal and wanted to stop payment since I haven't received the product. Paypal answered immediately and declined to cancel the payment. I appealed to Paypal again and said that the payment is going to a Trust fund instead of Salt pool Store. "Fool me once, shame on you fool me twice shame on me"

I bought a salt pool chlorination from salt pool store. It leaked. I got permission to return it and have never received the warranty replacement. I have called and emailed but they do not answer their phone and have not responded to my emails. They have my money and I do not have a clorinator.

No option to give 1/4 star. I bought a aftermarket Hayward T15 compatible cell May of 22. It lasted less than a year. I had to pay to send it in for warranty. They sent a replacement. From day one the replacement didn't read correct salt reading so I just dealt with it and had to recalibrate the cell about once a week. No not even a year later wont maintain a salt reading even for 2 hrs. I reached out for warranty info and again sent it in for repair or replacement. They send me an email saying i have to pay $267 to get my warranty replacement because the warranty is based off first purchase date. I find it suspicious that both of them that were brand new didn't even last a year. So what I give them the $267 and then a year from now it dies again. I am not the only one with this problem i see now by reading reviews on Trustpilot. I DO NOT RECOMMEND THIS STORE AT ALL. SCAMMERS

We were assured the salt cell was compatible but instructions clearly stated was not compatible when received it. We contacted the merchant and was told to return it in original packing with order number clearly marked via FedX, or UPS or UPPS. We did so with FedX and provided proof of delivery for return. No response from Salt Pool store. Filed a dispute with Credit card people but the salt pool store responded to them to say we didn't return the item. Do not order from this company. Products are not verified compatible and return policy will not provide you credit for returned products.

Do not buy anything from the Salt Pool Store. They are totally bogus. The address that the Salt Pool Store gives when returning items for refunds or replacements is not even their company. The address 3501 Woodhead Drive, Northbrook, IL ******* is a company called Chicago Tech, Inc. At one time Chicago Tech did preform shipping services for the Salt Pool Store. However, because of the lack of customer service support and complaints from customers about the Salt Pool Store, Chicago Tech quit doing business with them over a year ago. The folks at Chicago Tech said that they have over 3 pallets of returns that they do know what to do with. So, if you sent something back for refund or replacement It is probably on one of those pallets. Posted July 30,2020