Salt Pool Store

DO NOT, I repeat, DO NOT buy from saltpoolstore.com. The wrong salt cell was sent to me and would not work with my salt water system. Tommy would not provide me with a prepaid return label for THEIR mistake and he has ZERO customer service skills. He accused me of only wanting to return the cell because I didn't want it anymore and was very rude and condescending in email responses. This company has an F rating for a reason with the Better Business Bureau and I wish I wouldn't seen that, as well as these reviews before buying from them. That mistake will not happen again. I wonder if Tommy would be brave enough to be as cocky in person as he is through email?

I purchased this T15 based on some reviews, however it came busted up like it was crushed somewhere and then stuck in bubble wrap and in the box. There was no damage to the box. I sent photos and called the number. This store acted like I was at fault when I told them what I received. Stating they need to do an investigation? On what? Your poorly packaged $368 item. This was so poorly packaged that the slightest damage could easily happen, yet they want you to pay an additional fee to insure their package and then pay to ship the garbage back to them? I was so disgusted at the tone of the emails I went and bought a real Hayward TCEll and replaced it while I wait on the nonsense from this place. DO NOT WASTE MONEY HERE! Look at the BBB complaints first! I wish I read them before my purchase. Just get a Hayward they make one for Leslie pools that is slightly cheaper than the OEM.

Purchase was great. Though they claim a 5 year warranty mine failed at 4 months and trying to reach them is fruitless. Smelling a big scam. Would pick zero stars if available

As a fair warning to anybody before purchasing The Salt Pool Store in GA ( Tommy Webb), you need to go to the Better Business Bureau in first research. All of the claims and complaints that have been filed against this shady company.

I have had nothing but problems with them and they offer NO CUSTOMER service or help in resolving

Their "5 year warranty" is completely bogus and when their parts fail and go bad ( usually in about 10-16 months, they will leave you high and dry and then send you an invoice for a "warranty replacement " that literally cost more than just buying a brand new unit off their website

These guys have had recent legal problems and have been sued by Hayward for copyright and patent rights, and been found guilty with summary judgement being awarded to Hayward.

Do not, I repeat do not, purchase items from them unless you are comfortable in throwing your money away.

Total scam artists.

Our $350 salt cell was broken when we opened the box. No way to talk to real customer service. All our emails have gone unanswered. Do not waste your money on this company!

Salt Cell 5 yr warranty, GOOD LUCK, Don't waste your time and money, after 1 yr mine has gone bad and Tommy know it all has given me EVERY excuse as why it's not the salt cell problem, had the system for 15 yrs and this isn't my first experience with a defective salt cell, KARMA Salt Pool Store

After purchasing a salt cell from this company two years ago with what was supposed to have a 5 year warranty, the attempts to first get a hold of them via email, call and online chat through their website; their sorry excuse to uphold their warranty agreement is to charge me a fraction of the cost of a hayward salt cell which cost more than the aftermarket one I originally bought, yet still only send me a replacement after market one. They do not stand behind their warranty and they do shady things when you can get someone on the phone. 100% DO NOT RECOMMEND EVER! Buy the Hayward directly from Hayward!

Shipped a defective product and wouldn't pay return shipping. I opened a dispute with my CC company and SPS lied to them that they hadn't received the return (until they were presented with the evidence refuting their claim).

Purchased a salt sail 7/9/2000 Went bad a year and 2 months later Says it has a 5 year warranty sent It in for warranty they want to charge me as much as the new one is Tried repeatedly to contact somebody no response When I 1st ordered it came right away but when you're trying to get something warranted they're not willing to take care of their customers It would be nice if they would just respond to emails or even return calls that you leave messages and leave messages and leave messages

I ordered a salt cell replacement for a hayward t-15, the site said it would be shipped in 3-5 business days, it's almost 2 weeks and i've received nothing. I've tried calling and only get an answering service and they won't respond to emails. I received a DHL tracking notice that said label created in Brisbane Australia i've contacted DHL and was told that they had not received and product to ship from the Salt Pool Store. This is definitely a scam site DO NOT BUY ANYTHING FROM THE SALT POOL STORE!

I purchased a new salt cell and upon installation it immediately leaked. Took the saltpoolstore 3 days to respond and wanted me to send it back (my own fees) and have them inspect it without no cell working to chlorinate my pool. I asked for a refund and they stopped emailing me. I called the *******120 number and no one answers. It appears this company is a fraud or middle man to the actual company who sells these cells. Website says Knoxville Tennesse and the sales order says Norcross Georgia. The 5738 Darry Circle Georgia address it shipped form is a private residence. The other must be a warehouse. This company is a scam as they are lowballing sales on products they do not have and will not return! DO NOT USE THEM!

This company deserves negative stars... an easy minus five stars.

Great price advertised... nothing delivered.

Promptly received UPS tracking information, showed "label created" (i. E. "Shipper created a label, UPS has not received the package yet.")... after 6 weeks it never changed status to "Shipped".

Numerous emails sent... first two received reply from 'Amanda' that she would check with the warehouse ("sorry for the delay i will escalate this with our dispatch team and also the courier company").

Followed after not hearing back, again 'Amanda'..."i have emailed the warehouse and we should have a reply tomorrow". That was the last time I heard from 'Amanda'.

Six more email follow ups with no reply. Nothing. Nada. None.

Called the listed phone number, regardless of the automated attendant and number selected (sales or service) you get voice mail. Left messages with order # and tracking information, no response. Ever. Nothing. Nada. None.

Tons of reviews suggest that the product is crap. Five year warranty is not honored; since they do not return calls for sales... I have no reason to believe they would honor an after-sale warranty. If the product ever showed up!

Avoid this company like 2020! They are not reputable, in my opinion. Post sales actions and response provide no reason to consider otherwise.

I purchased a unit that went bad in 8 months. ABSOLUETLY NO RESPONSE FROM PHONE MASSAGES OR EMAILS. This company obviously only cares about making the initial sale. BEWARE, the product is not worth the savings!
I hope to be able to re-write this review, but they will need to get a real customer service dept first.

I ordered a Platinum Edition Replacement Salt Cell for Hayward T-CELL-15 on April 12th. On April 15th a broken, leaking product arrived and within the hour I informed the supplier. Many phone calls and emails later after needlessly waiting for a return label I shipped the broken product at my expense and now, August 12th I am still waiting for my money back! By the way, their phones are handled by a third party and one never ever can speak to a sales or customer service representative! Totally unacceptable!

Bought a T-15 cell with the 5 year warranty, Temperature sensor failed. Refused to honor the warranty. Zero customer service. Total scam. BEWARE
Order number ******* April 2019

I wish I had read the reviews about this store and I wouldn't have purchased the item! I order a saltwater pool generator which you know is critical for a saltwater pool. I called after not hearing anything although they say shipping is 1-3 business days. I was told they'd check and after another week of waiting, I asked again. They responded saying due to the overwhelming response they were out of stock, maybe they should have told me when they received my order? I told to cancel the order and then I get a notice from DHL that my item is being shipped, again I asked to cancel. I'm suppose to receive the item today and was going to refuse delivery but due to the bad reviews I'm not sure this scammer of a company would refund my money. DON'T BUY FROM THIS COMPANY!

Absolutely the WORST company (if thy really are one) to deal with or communicate with. Supposedly a company located un Atlanta but thats a lie. Its just a warehouse. Items are sent from a mass produced place in Australia then sent out. Phone number is never answered and it just disconnects. Wife ordered because it was a supposed great deal.this company has a terrible reputation and 100s of complaints...I immediately sent emails - 10 I believe, asking to cancel the order. Also called over 20 times. 3 days later received a notification that the item had shipped. Again emailed multiple times still no response. Finally when I tried calling again someone answered. Passed me on to a supervisor who said they respond to emails within 24-48hrs. Laughable. She said there was some lady that was responsible for emails but she couldn't get ahold of her atm. Uhuh. Too late to stop order and get refund (of course) so when the pkg arrives please send it back. Of course they're located in Australia so that's an $80 pkg fee plus there's fees for returning and restocking.Just a miserable experience for a piece of usleas junk that'll break in a year as everyone's has if you read the 100s of reviews. Just do yourself a favor. Save your money time amd aggravation and stay as far away from this scam operation

If you buy a cell from these crooks, you're on your own. If something goes wrong, you will have to jump thru hoops, maybe get the warranty approved, and still will not receive a replacement!

I gave one star because there are no minuses! They are fake, instructed me to send them my salt cell which was under warranty for inspection and replacement and have not given me a straight answer since! They kept my salt cell, and will not send my replacement. Today I got an email stating they cannot help me any further. I feel cheated, and I do not want this to happen to anyone. DO NOT BUY FROM THIS SITE. THIS COMPANY DOES NOT EXIST. They have a lady answering the phone and they pay her to do just that, any message will fall into a bottomless pit, no one will get it. There are no managers or responsible party. DON'T FALL FOR THIS SCAM COMPANY.

I purchased a T-15 salt cell from them in 07/2022 for $349.99. This was salt cell I bought. PLATINUM EDITION REPLACEMENT SALT CELL FOR HAYWARD® T-CELL-15 | 40,000 GALLONS | 5-YEAR WARRANTY. My salt cell went bad 1 year 1 month later. I had a 5 year warranty on it. Here is the part you must pay attention to. Their warranty will allow you to pay 30% of their retail price if the salt cell went bad in year two which it did. Their retail price was $890.00. Way over the normal price. So I ended up paying 30% of $890.00 which equaled $267. If the salt cell went bad in the 3rd year it would cost you $445.00. This is more than they sell the salt cell for. Their 5 year warranty is not worth it. If you can buy it cheaper for a 1 yr. Warranty buy it elsewhere. Also the quality is junk. I bought another salt cell (Calimar) the same day from Pool Supply Unlimited for $275.00 but it only had a 1 year warranty. I figured the 5 year warranty was worth the extra $75 it is not.