Salt Pool Store

I purchased a replacement salt cell, never received it and I had no reply's from emails or voicemails. I guess I'm out of the money. Don't do business with this company!

They took me for $299 and will not refund my money. They are a SCAM! I bought a salt cell they said would work but it had the wrong connection. I sent it back and they where supposed to send me the right part. They did not. I asked for a refund they said no problem... It's been crickets ever since... They wont even let me talk to a manager rhey said they are busy and will call back... Guess what. Crickets again I will be reporting to other agencies. THIS IS A SCAM COMPANY>> YOU HAVE BEEN WORNED!

Bought a salt cell from them, after hooking it up discovered it had a fracture in it and leaked. Mailed it back (on my dime) and didn't receive any response. Contacted (Marcy) via customer chat and received a partial refund (approximately 2/3). When I followed up about the balance of my refund Marcy would not respond and the phone number doesn't work. I am currently disputing this through PayPal. DO NOT DO BUSINESS WITH THIS COMPANY1

I orderd a Hayward compatible T15 salt cell and it arrived with MISSING prongs on the plug. A certified Pool company confirmed the salt meter was reading >800 parts different than what the lab tested the water to be. Also, the incompatible plugs will completely damage the electrical box over time. I have left 15 messages and 10 emails over the past 3 months and the only response I received was from Amanda Bates asking what the problem was. I explained it, sent certified lab results, sent pictures, and have been emailing and calling you ever since. PLEASE MAKE GOOD ON YOUR WARRANTY. All I am asking for is a NAME BRAND Hayward salt cell that is fully compatible with the Hayward system. I am paying the difference, but please be a responsible business and exchange the mis-advertised, non-working, poor-quality, potentially damaging knock off that is not compatible with Hayward. I've given you my information and am awaiting a response.

I ordered a salt cell and received exactly what was ordered. Saved a lot of money. Not sure why there are so many negative reviews, but for me was a great transaction.

I selected one star only because you must select stars to submit the review but I would have said they are actually a NEGATIVE FIVE star company. Do NOT EVER do business with this company. The US stores never answer the telephone They have an answering service who only take messages. They will not talk to you in person nor will they communicate with you via email. They send a standard email response stating to return the product at my own cost. I had questions in my email response that were completely ignored. After 8 emails and over 17 phone calls I received a replacement product 4 weeks after returning my original defective salt cell. The product I received was broken. After another 7 phone calls and 3 emails I received another standardized response telling me to return the product at my own cost. It cost me $150 to return the two defective salt cells. Almost 8 weeks have passed since my nightmare with this company began and I still have no functioning salt cell for my pool. Stay away from this company.

Bought a salt cell for our pool and it didn't fit. Ad specifically said it would fit our unit. Returned with original invoice as instructed and NO REFUND! Unbelievable!

The guarantee is far from what they say. It's prorated for 3 years then you are buying a new salt system from there on. There is no 5 year guarantee. Read their info carefully. They took 3 months to get mine back to me. You can't get anyone there todo anything. STAY AWAY FROM THESE PEOPLE IN MY 70 YEARS ON THIS EARTH IVE NEVER SEEN SUCH A TERRIBLE DISRESPECTFUL USELESS COMPANY.

Ordered on June 4th item was in stock according to website and was supposed to arrive in 2 to 5 business days just called because I had not received any info on the order. Customer service agent said there was a mistake on their inventory and that the product just arrived and would ship out today. And should arrive sometime next week Are you kidding?! I said it was your mistake and they should expedite the shipping. He said No we don't do that. Even though it was their mistake?! The agent was unbelievably rude, didn't care asked if I wanted to cancel the order. Which I would have done if I could have found it somewhere else. Never. Never will I order from this company again. Buy please beware when it comes to your pool and you need parts for it. You expect it when they say it will be there. Or you can have worse problems with your pool. Please there are much better pool companies out there. I thought I would try this one because of the price of what I needed and some of the other places I use did not have the one we wanted. But never again horrible, horrific company and customer service. They can't stay in business if people stop Ordering. Check out the complaints at the BBB about them. Shadey company I hope I have a genuine product whenever it gets here. You've been warned

Bought a salt cell that was oversized for my pool to make sure it wouldn't have to work hard. Despite all their attempted SPECIAL branding intended to make you think you're buying something different, the cell is NOTHING SPECIAL. It's a Compupool salt cell. They are a dime a dozen and can be purchased anywhere. DO NOT PURCHASE FROM THIS COMPANY. NO ONE ANSWERS THE PHONES. NO ONE RESPONDS TO EMAILS. SAVE YOUR MONEY. DO BUSINESS ELSEWHERE! There are many vendors out there who do good business and will earn your money. THE SaltPoolStore.com (Atlanta, GA) ARE SCAMMERS.

Product failed and their 5-year warranty is 100% scam. They want you to pay prorated warranty fee based on months that elapsed since purchase. The problem is that they use the MSRP of $950 as the basis for the proration which means that you would pay MORE for a warranty replacement than a new unit.

NEVER EVER BUY FROM SALTPOOLSTORE.COM OR https://thepoolfolks.com/. They created a new site to try to escape the negative reviews. I challenge you to find a positive review. Hopefully our collective reviews will end the customer pain inflicted by Tommy and his team.

Warranty offered on my salt cell was 5 years. They make you jump through hoops to benefit from a warranty and in the end, it costs you more than the original expense. They also prorate it based on the MSRP and not the price you paid so you may end up paying more for the warranty replacement than you did for the item or the current price. Multiple F ratings from BBB in Kentucky and Tennessee. DO NOT BUY FROM THESE PEOPLE!

Terrible company! Salt cell received damaged and have been unable to secure an exchange or a refund. BBB has many complaints against them. I unfortunately did not check there before ordering.

They sent me a cell packaged poorly. Showed up damaged. Sent it back. Still no refund. Got paypal involved

Same as everyone else. Took my money and never got the product. Called, emailed and ignored. Bunch of crooks.