SaltReviews 44

Dont be part of they guest, they are here only to take your mony, and then no body can answer your question or fix your ploblems

Ich will meine Erfahrung teilen bezüglich einem Support Fall mit Salt. Ich bin Salt Kunde seit 2013. Im 2019 war das letze mal wo ich den Vertrag verlängern konnte. Ich habe mündlich nachgefragt wenn der Apple Watch LTE support kommt und mir wurde gesagt dass er geplant ist fürs erste Quartal 2020. Zudem auf Twitter schreibt Salt Crew dass der Support "demnächst" kommt. Dies im 2017. Diese zusagen und eine gute Offerte haben mich dazu gebracht mein Abo zu verlängern für 2 Jahre. Im Nachhinein wollte ich noch eine Schriftleiche Bestätigung und habe ein E-Mail geschickt die das gleiche sagte: Geplant ist der Support der Apple Watch LTE im 1sten Quartal 2020. Im Sommer 2020 wollte ich eine Berg Tour machen und am liebsten mein Handy zuhause lassen und nur die Apple Watch zu haben. Im September 2020 hatte ich genug gewartet und nachgefragt ob ich frühzeitig mein Vertrag kündigen kann. Hier hat die Hölle begonnen. Die Antwort auf meine Frage an support war (nach ca 4 Tagen): Ich leite es an die Fachstelle weiter. Dann nach 3 - 4 tagen habe ich angerufen und gefragt was der status ist. Mir wurde gesagt sie schicken es der Fachstelle weiter. Dann wurde mein Ticket geschlossen mit einer Antwort die nicht der Ursprünglicher Frage entspricht. Dann habe ich geantwortet und nochmals wurde ein ticket eröffnet. Habe mittlerweile auch nochmals angerufen aber nichts. Gestern, den 07.10 endlich habe ich eine Antwort bekommen und zwar dass ich bezahlen muss weil ich frühzeitig gehen will und nichts handfestes habe dass den Verkaufs des Abos davon abhängig gewesen war mit der zusage für den LTE support der Apple Watch! Mein E-Mail gilt Rechtlich nicht obwohl schriftlich weil ich es ja im Nach­hi­n­ein gemacht habe als Absicherung.

TL; DR: I paid over CHF 600 for nothing but late reminder fees and contract termination charges for a company that did not provide a single day's secure service!

I ordered a SIM card online which never arrived by post. So I went to a Salt store, told them I didn't receive the SIM card and picked up a brand new one. I had to scratch the card, so I know it was a new one. On the same day, I opened my Salt online account and found a ton of usage, worth over CHF 300 that I didn't even recognise! This included a bunch of international calls to India, Sri Lanka and many other countries, to phone numbers that I didn't know!

I contacted Salt customer care and was gaslighted. They told me that I either "Made the usage and forgot about it" or "Someone else made calls from my phone", and I know both were not true. They simply did not listen to my claim that I did not make this usage. For the sake of safety, I got my SIM card blocked right away.

After several complaining emails back and forth, I FINALLY got a response from Salt admitting they made a mistake, the charges were bogus and nothing to do with my contract (email attached). I told them to end my contract right away, which they DID NOT DO!

I continued to get reminder fees and was finally slapped with termination fees (CHF 200). I had to pay over CHF 600 to a company that did not provide a proper service for even a SINGLE DAY. Bear in mind that all services had been suspended, and I was still charged all manner of other things!

I wish I had read these bad reviews before I decided to go with them. STAY AWAY!

I'm giving this 2 stars instead of 1 because the internet speed is reliable and the reception is good. However, their plans are really made to trap you, and get as much money out of you as possible. While the reps are taught to lie, as they will not be responsible for anything they say.

Here is my experience: I came to a branch asking if my existing device (from the USA) would work with their SIM, they inspected the phone, and said "Yes, it will, let's sign you up!" I was happy - I got the SIM and a 1yr contract BUT the SIM did NOT work with my phone. I asked them on the spot about this, they replied "it will take time to connect, go home, it will work". Of course it did not work, not after a day not after a month. I complained, they either pretend not to speak english or that they do not know what you are talking about since the person who signed me up in not there... long story short i ended up paying for their service for the first 3 months without being able to use it, until I was able to get a new phone compatible with their SIM.

Later, I wanted to go back to the states for 2 months, and asked if it would be possible to pause my contract while I will be traveling. The answer was No. Again I had to pay for this plan while not even using it. It is f*ed up how little they care about the satisfaction of their customers.

I had a contract formed with Salt in November 2019. Being from outside Europe, I had no idea how to pay the bills online. I could not login to the online platform to try to pay online or to ask a question. I emailed them a question about how to officially pay, which no one had responded to. I finally figured it out the next month, but at that point Salt had decided to cancel my contract. I was visiting home for the holidays, and then once I got back I could not visit the store because of the Covid-19. I cannot call because I no longer have service.

I then received a cancelation bill for around 900 chf. My phone payments for the two year contract were supposed to be around 800 chf for the whole two years. This is totally out of my budget and I have not been able to talk to anyone through any official means. I have officially paid for the cancelation at this point, but this whole thing was a huge waste of money and time. I no longer have a working phone at this point.

Leaving Switzerland I resigned my internet contract. Salt requested me to pay for it until the end (even if in the contract it is mentioned that in case you leave the country, you can resign without extra fees). 4 registered letters, many emails and phone calls: they say they never received the internet box back (which is not true but thank god I sent it by registered letter) and said I have to pay. I spoke to my legal insurance and I was told not to pay the bill as what they are trying to do is not legal. I will never be their client again!

Signing up with Salt is easy. Their online system works well, and as long as you're a customer, there really isn't any issue (well. Both my kids had massive phone bills the first few months because of "SMS numbers they apparently signed up to, but didn't remember doing... can't say for sure that it's a Salt issue, but beware...). So for normal usage, it's fine... until you want to make a change to a contract. Then, get ready for the WORST customer experience in the world. They will do EVERYTHING in their power to not help you and keep milking you as long as they possibly can. Leaving the country on an expat assignment it has taken me over SIX months to get out of the contract. I've been insulted by the rudest help desk person I've ever encountered, hang up on, redirected and put on hold for ever, told one thing, then another, have 25 email exchanges, told I was sent emails I never received, my information requests been closed without answer... and still stuck paying monthly invoices for a phone number I can't use. I regret leaving Swisscom, and when we move back will never work with this company again.

Don't ever do business with Salt. I terminated my contract and left the country. After 3 months back home, I get emails about bills with Salt. They did NOT terminate my contract and charged me for 3 months in addition to reminder fees on top of that. Their customer service sucks and they really don't give a $#*! about you. Also, their cellular phone also sucks and it's not worth it. Half of the time I felt that I had not cellular service at all.

I don't even know where to start with them other than don't choose this company they will screw your over with extra bills that no one - I repeat no one in customer care knows where it's coming from. In general it seems that customer care never has a connection to the manager. Once an officer told me that he can't find the number for management, can you believe that? They scammed me for 500 ChF extra charges and fees even though I already had the most expensive plan. They refunded me 50CHF hahaha 50! I have never been so angry with a cell service provider. Sh*tty service, rude customer care on several occasions. I'm glad I'm gone and will never see the name of these scumbags in my house!

My God, where do I begin! I have never regret anything I have done in my life, but changing to Salt was the WORST move! Since a year ago, I changed to them! After the initial so called cheap offer they did, (once you signed the contract!) Everything SINGLE LITTLE thing and issue it has, was decided to GET MONEY OUT OF YOU, from a reminder bill to basic service. (and the reminder bills was due to their mistake to mess up the bill!) plus shiiiity network and customer service. I wished I have never switch them from Sunrise, I CANNOT WAIT To change again when my contract is done! Go to hell, SALT, you guys are just vampire!