I don't even know where to start with them other than don't choose this company they will screw your over with extra bills that no one - I repeat no one in customer care knows where it's coming from. In general it seems that customer care never has a connection to the manager. Once an officer told me that he can't find the number for management, can you believe that? They scammed me for 500 ChF extra charges and fees even though I already had the most expensive plan. They refunded me 50CHF hahaha 50! I have never been so angry with a cell service provider. Sh*tty service, rude customer care on several occasions. I'm glad I'm gone and will never see the name of these scumbags in my house!