natalya k.

I'm giving this 2 stars instead of 1 because the internet speed is reliable and the reception is good. However, their plans are really made to trap you, and get as much money out of you as possible. While the reps are taught to lie, as they will not be responsible for anything they say.

Here is my experience: I came to a branch asking if my existing device (from the USA) would work with their SIM, they inspected the phone, and said "Yes, it will, let's sign you up!" I was happy - I got the SIM and a 1yr contract BUT the SIM did NOT work with my phone. I asked them on the spot about this, they replied "it will take time to connect, go home, it will work". Of course it did not work, not after a day not after a month. I complained, they either pretend not to speak english or that they do not know what you are talking about since the person who signed me up in not there... long story short i ended up paying for their service for the first 3 months without being able to use it, until I was able to get a new phone compatible with their SIM.

Later, I wanted to go back to the states for 2 months, and asked if it would be possible to pause my contract while I will be traveling. The answer was No. Again I had to pay for this plan while not even using it. It is f*ed up how little they care about the satisfaction of their customers.