Salt

Despite announcement by a Salt Techie with name Adel Liratni that the service will be restored after 6 days of no reception, nothing has changed, now 7 days without Salt mobile. Takes a long time to reach helpdesk and they terminate their surveys long before the job is completed. Conclusion: Salt is woefully understaffed, their service quality is very poor and they most probably are lacking the know-how to build their own network.

If I could give Salt a negative star review I would. Avoid this company if at all possible. We called 2 business days ago regarding crappy internet and the technical person did a remote hard reset of our device. The result was they destroyed it. After making us do ridiculous things (go get a new fibre optic cable etc) they finally acknowledged that we need a new box. Supposed to be here today or tomorrow. We get a shipping notification today - it will now be here Monday because of course they won't spend the money to have it delivered on a Saturday. So for two days we've had to use our Salt mobile hotspot to work at home, now they're throttling speed. What an absolutely useless company. Avoid at all costs

Worst provider ever! Do not fall for their offers. Over a month since the activation I'm still waiting for them to bring the optic fiber into my apartment.

Ich will meine Erfahrung teilen bezüglich einem Support Fall mit Salt. Ich bin Salt Kunde seit 2013. Im 2019 war das letze mal wo ich den Vertrag verlängern konnte. Ich habe mündlich nachgefragt wenn der Apple Watch LTE support kommt und mir wurde gesagt dass er geplant ist fürs erste Quartal 2020. Zudem auf Twitter schreibt Salt Crew dass der Support "demnächst" kommt. Dies im 2017. Diese zusagen und eine gute Offerte haben mich dazu gebracht mein Abo zu verlängern für 2 Jahre. Im Nachhinein wollte ich noch eine Schriftleiche Bestätigung und habe ein E-Mail geschickt die das gleiche sagte: Geplant ist der Support der Apple Watch LTE im 1sten Quartal 2020. Im Sommer 2020 wollte ich eine Berg Tour machen und am liebsten mein Handy zuhause lassen und nur die Apple Watch zu haben. Im September 2020 hatte ich genug gewartet und nachgefragt ob ich frühzeitig mein Vertrag kündigen kann. Hier hat die Hölle begonnen. Die Antwort auf meine Frage an support war (nach ca 4 Tagen): Ich leite es an die Fachstelle weiter. Dann nach 3 - 4 tagen habe ich angerufen und gefragt was der status ist. Mir wurde gesagt sie schicken es der Fachstelle weiter. Dann wurde mein Ticket geschlossen mit einer Antwort die nicht der Ursprünglicher Frage entspricht. Dann habe ich geantwortet und nochmals wurde ein ticket eröffnet. Habe mittlerweile auch nochmals angerufen aber nichts. Gestern, den 07.10 endlich habe ich eine Antwort bekommen und zwar dass ich bezahlen muss weil ich frühzeitig gehen will und nichts handfestes habe dass den Verkaufs des Abos davon abhängig gewesen war mit der zusage für den LTE support der Apple Watch! Mein E-Mail gilt Rechtlich nicht obwohl schriftlich weil ich es ja im Nach­hi­n­ein gemacht habe als Absicherung.

Even 1 star is too much to describe my experience at SALT. The most awful telecom service I have ever had, all this company cares about is money and they will find a way to get them from you, including misinformation over the phone, hanging up on you when you are talking to the client service, rude behavior, absolue irresponsiveness over the email etc.

Disgusting tactics. Awful service. Should be also on the sanctions list for currently supporting Russia.

I was offered a SALT contract through the company I work for and fell for the low price.
Have been trying to get out of the contract for two months. Several emails, phone calls, filled out and sent documents, ID copies and used up nerves later and nothing happened.
They default blocked all service when going abroad (everything, not just roaming) and are also not able to unblock 'premium calls' for me. When I asked about how I should then contact my new provider's hotline to help me get out of this mess, they suggest "using a different phone", which I don't have. So I have been borrowing friends' phones.
They deny my cancellation requests because I didn't fill the forms out right yet no one can tell me what I did wrong because "another department handles this" but they won't redirect me to the "other department" because that's somehow not possible.
Can't wait to not be a customer anymore. No low price is worth this headache.

The most incompetent people are working for this company. Because of the mistakes of two of their people I must to pay now a lot of money. They have highly incompetent people in their Shops.
Never happened for me in the whole Switzerland, that I should pay for the mistakes of the company's people.
I regret to choose this company. Definitely, I don'‚ recommend it.

The connection 4G is very poor and the technical department takes more than 2.5 months to either fix it or cancel my contract. Customer service is bad, no solutions are offered except "wait" after 2.5 months of waiting and no possibility to contact a director/manager to somehow speed up the process.

Simply a joke - pure catastrophe. An absolute cheek.

Two weeks ago I moved into a new appartment and still have no network! Can happen to all providers - fair enough. The customer service is just the worst $#*! I have ever seen!. Have contacted SALT 7 times already and they keep saying I should have network. NO! They don't take you seriously as a person, and only when you start threatening them, things start to roll a bit. However, the problem is still not solved. Apparently, you can't set a termination date immediately - are you actually trying to make a complete fool of me? Not my problem if you can't guarantee the service you paid for!

TIP: Should def. Have listened to the feedback from friends!

De vergüenza me hicieron un contraato por dos años con el mismo abonamento pero con teléfono y resulta que pago 5 francos más al mes... Me siento estafada luego llamo y son antipáticos. Si no les gusta este trabajo que cambien. Por favor no caigan en la trampa como hice yo.

A bunch of unethical and unprofessional customer service agents who are led by Stefano Orlando claim to be the chief customer operations officers; he should be ashamed of his contribution to damaging customer service. The central idea of their business lies in exploiting customers.

Honestly, I don't understand how could this company still exist. I called to complain about the slow connection once and I got a very rude response. I hardly can open anything with this connection. And I pay around 69 CHF per month. I don't recommend it.

I'm giving this 2 stars instead of 1 because the internet speed is reliable and the reception is good. However, their plans are really made to trap you, and get as much money out of you as possible. While the reps are taught to lie, as they will not be responsible for anything they say.

Here is my experience: I came to a branch asking if my existing device (from the USA) would work with their SIM, they inspected the phone, and said "Yes, it will, let's sign you up!" I was happy - I got the SIM and a 1yr contract BUT the SIM did NOT work with my phone. I asked them on the spot about this, they replied "it will take time to connect, go home, it will work". Of course it did not work, not after a day not after a month. I complained, they either pretend not to speak english or that they do not know what you are talking about since the person who signed me up in not there... long story short i ended up paying for their service for the first 3 months without being able to use it, until I was able to get a new phone compatible with their SIM.

Later, I wanted to go back to the states for 2 months, and asked if it would be possible to pause my contract while I will be traveling. The answer was No. Again I had to pay for this plan while not even using it. It is f*ed up how little they care about the satisfaction of their customers.

Literally, i would not recommend anyone to use salt. All they do is charge extra money for all types of calls. I normally pay 40 francs each month and they literally charge me 500 francs while i was abroad and NOT EVEN USING THE SIM CARD! My final bill was 700 francs which is totally unacceptable!
Wont recommend salt to anyone and im evry glad i ended my contract

They view their customers as cows to milk them out of money with various methods as much as they can. There must be new and strict laws to control to how they treat their customers. I wouldnt reccomend this to any one who are tight on budget. Buy subscriptions from lyca or sunrise for that metter.

Really bad internet connection, really bad customer service, very rude people, especially if you are working from home just stay away, they are unreliable.

TL; DR: I paid over CHF 600 for nothing but late reminder fees and contract termination charges for a company that did not provide a single day's secure service!

I ordered a SIM card online which never arrived by post. So I went to a Salt store, told them I didn't receive the SIM card and picked up a brand new one. I had to scratch the card, so I know it was a new one. On the same day, I opened my Salt online account and found a ton of usage, worth over CHF 300 that I didn't even recognise! This included a bunch of international calls to India, Sri Lanka and many other countries, to phone numbers that I didn't know!

I contacted Salt customer care and was gaslighted. They told me that I either "Made the usage and forgot about it" or "Someone else made calls from my phone", and I know both were not true. They simply did not listen to my claim that I did not make this usage. For the sake of safety, I got my SIM card blocked right away.

After several complaining emails back and forth, I FINALLY got a response from Salt admitting they made a mistake, the charges were bogus and nothing to do with my contract (email attached). I told them to end my contract right away, which they DID NOT DO!

I continued to get reminder fees and was finally slapped with termination fees (CHF 200). I had to pay over CHF 600 to a company that did not provide a proper service for even a SINGLE DAY. Bear in mind that all services had been suspended, and I was still charged all manner of other things!

I wish I had read these bad reviews before I decided to go with them. STAY AWAY!

Great service and great food. Would for sure go back for the service alone. They were quick and helpful

I have never seen a more openly lying company that ruthlessly tries to extort money from their customers. Stay away, please!

Je suis passé chez Salt en leur demandant spécifiquement si le service "Wi-Fi calling" qui marchait avec Swisscom marcherait également avec eux. Ils me l'ont confirmé.
En réalité, cest FAUX, et je me trouve maintenant avec un opérateur que je ne peux utiliser depuis mon bureau, le signal GSM y étant trop faible, et la seule option pour communiquer étant le Wi-Fi calling. Or mon portable est le seul moyen de communication que jai avec mes clients.

Bad phone line
Expensive
Rude Client Service

I'm waiting relentlessly for the contract with them to end so that I can change mobile provider and take a serious one!

I had a contract formed with Salt in November 2019. Being from outside Europe, I had no idea how to pay the bills online. I could not login to the online platform to try to pay online or to ask a question. I emailed them a question about how to officially pay, which no one had responded to. I finally figured it out the next month, but at that point Salt had decided to cancel my contract. I was visiting home for the holidays, and then once I got back I could not visit the store because of the Covid-19. I cannot call because I no longer have service.

I then received a cancelation bill for around 900 chf. My phone payments for the two year contract were supposed to be around 800 chf for the whole two years. This is totally out of my budget and I have not been able to talk to anyone through any official means. I have officially paid for the cancelation at this point, but this whole thing was a huge waste of money and time. I no longer have a working phone at this point.