Sara K.

I was offered a SALT contract through the company I work for and fell for the low price.
Have been trying to get out of the contract for two months. Several emails, phone calls, filled out and sent documents, ID copies and used up nerves later and nothing happened.
They default blocked all service when going abroad (everything, not just roaming) and are also not able to unblock 'premium calls' for me. When I asked about how I should then contact my new provider's hotline to help me get out of this mess, they suggest "using a different phone", which I don't have. So I have been borrowing friends' phones.
They deny my cancellation requests because I didn't fill the forms out right yet no one can tell me what I did wrong because "another department handles this" but they won't redirect me to the "other department" because that's somehow not possible.
Can't wait to not be a customer anymore. No low price is worth this headache.