Sally BeautyReviews 197

I don't know what the deal is, but it seems that no matter which Sally beauty I've been to in Ohio locations in Columbus, andHeath, Ohio, primarily no matter who I speak with they're incredibly rude. I was even at a location in Grandview the other day to purchase sometoner And developer. The staff would not leave me alone, and I wasn't sure why until I finally made it up to the counter in the woman the register, asked if they would be needing anything also and I asked who she was referring to and she pointed to two other customers inthe store and I was like I'm not with them and they are not with me. She then proceeded to try and sell me gloves a bowl a bottle and just kept asking and asking in an aggressive, sickeningly, sweet manner. It was a very strange encounter. Then I went to return other products in Heath yesterday and the girl cut me off when I was just trying to explain why I was returning them and that I didn't usethem or open them in any way. And looking at all of these terrible reviews about customer service seems to me management might be an issue and it might be very widespread.

Occasionally, I have gone in store to Sally Beauty and have no complaints. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5/24 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Still this day none of those jerks felt the need to respond. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business?

Here in lake havasu city az the girls dressed short and t tops.i know it's hot but let's have a little pride in their selves.none of them dress nice just trashy.dont think I will go back,only if I really need something or I will order online so I don't have to look at butt's and boobs

I purchased Clairol semi-permanent color on 4/19/2024 at the Waterford Lake location 459 N Alafaya Trail, Orlando Florida ******* and the total cost was $11.32.

However, I purchased the same product on 4/5/2024 at a different store, and the total cost $5.49.

This is ridiculous and I recommend comparing prices before shopping at this vendor.

I went yesterday looking for a bleach amonia free. I usually use L'Oréal and they didn't have it available in Enfield store so I asked the employee and she gave me an Ion bleach and a Matrix developer that she affirmed to me were Amonia free and that they will work fine together. I used it as she explained me and few minutes later the product started burning my scalp and skin and I loose my hair. Was falling in bog pieces as I was washing my hair. 5 years letting my healthy hair grow to my lower back to loose it in a few minutes because of a bad person. She don't know what she is doing and I don't know how to even go outside with my hair like this.

I found this note at the door today 2/4/24 at the store at Rainbow and Spring Mountain. Are you kidding me...since or until. Who knows? I'm waiting 20 min.and still the store it's not open. It is not professional!

I have been to a local Sally Beauty supply twice. The first time I was recommended a shampoo that supposedly everone raves about. After purchase I found it harsh, drying and difficult to apply (no suds). Recently I returned to see if they could recommend a product to help with my grey yellow hair. The sales clerk tried to be helpful and after a bit of time I was recommended a product. I read the back information about what the product was for, questioned the clerk because it did not seem to be the correct produxt for treating my problem. Unfortunately I listened to her and not my intuition and purchased it. After using it once it turned my entire hair yellow! After a visit to a salon that is quite familiar with coloring and products, it seems that this may be a very difficult problem to fix. May have to try several different things. Take my advice...do NOT ask for assistance with what products to purchase. My experience is that they don't know what they are selling and what their products are about and for. Save your money and go to a salon with experienced staff. You will be glad you did!

This place went down hill in expedition. I walked in to buy an item but needed to see if the color matched. It was already open so I used my finger to test it. There will only five of these products left, and every single one was open. The man with the fluffy hair and the green painted nails yelled at me that I had to pay for the item or he was going to call his manager. I didn't really have the extra money for an item. I didn't want however, I didn't have the time so I was forced to pay for it. They no longer have hair extensions and their items are mostly hair products. Their make up selection is slim and caters to people with darker skin which is fine but I have no use to ever walk back in this dump after the treatment I received from the King of Queens himself… I should have called the police if I had the time, but I work, I dont float around a jail cell sized store and threaten people. Price was supposed to be $10.00, I was charged almost $14.00 for their brand of open junk.

I've only purchased a couple of things from Sally Beauty and had a very bad experience. The dryer I purchased has a diffuser, but the diffuser doesn't turn so you can only direct the air in one direction! I've had dozens of dryers in my lifetime and this is the only one that doesn't turn. Then I purchased eyebrow pencils that the website said, buy 2 get one free. I bought two and did NOT get one free. They claim it's because I didn't qualify. Why didn't I qualify was my question back to them. I was told it was because I didn't add the 3rd eyebrow pencil to the order. I've never had a BOGO or BOGT where I had to add it to the cart (I've been ordering online for years!). I was told that they will not make good on it now either. Basically, they told me, too bad, so sad. I will not be purchasing from them in the future. There are too many other reputable companies with much better customer service (who try to make the customer happy by righting a wrong) to deal with them again! How much would it have cost them to make this right? A couple of dollars? Well, for that couple of dollars, they lost a customer for life. I spend more than a couple of dollars a year on beauty products.

For some reason you refused to process my order but took my money. It's been 4 days and the money has not been returned. I'll tell all of my followers never to shop online with you guys.

Every single time you go to ANY Sally store they never have product! I honestly don't know how you expect professionals to do their job! Not one single perm on the shelf! Drove to "3" different stores, for nothing!

I purchased six cans of their Frozen Stiff hairspray, after waiting months for it to return to the market. When I received my package, which was over $60.00 in cost, the box and it's contents were wet. You could see the wetness, feel the wetness and smell the hairspray. Their cans are different that previous shipments, so clearly they're using a new supplier. I e-mailed them to say the cans were wet and I'd like them replaced and 12 e-mails later, they're still asking exactly which can leaked. How would I know? They were all wet and you'd need a scale to know which can leaked! I can prove with photos they are/were wet and that's all that matters. They should be replacing all six, but refuse to do so. This has dragged on for well over a week now, so I can only say that I will NEVER buy from them again. I have found a similar spray and will avoid Sally at all cost from here forward.

I filled out an application for a credit card and to use twenty dollars off a purchase of fifty dollars on the same day, the items I bought after the twenty dollars was deductible left a small balance which I paid in cash so therefore there is no proof to show and when they called me I explained to them my transaction but to no avail, I never got a credit card and they can't even tell me what I bought now at this point they just charging me interest and late fees as long as they can this is unacceptable, desperate people take desperate measures at other's expense. This is considered fraud and it was premeditated.
Two sides to a story, again I say they don't know what I bought so how in the world did they find their way to collections.Be good to your customers after all they are the reason you're still in business

We went there and the workers were so so nice and they helped us tremendously with finding the right thing for our hair and it worked great! Amazing place for finding this for hair. If this helps Mol was super sweet and helpful. 10/10 would recommend

I got hair extentions from Sally's and they were beautiful. In 1 month they turned into a ball of frizz
For 15 years I ordered these and always great. They told me no returns. Disappointed!

Sallys will not cancel your order even it was by accident. Calling customer service is pointless because they don't care. Basically they tell you too bad. Even after I got the email that said it was canceled, they still charged me and shipped it. This is 2023. I've never heard of a business not being able to cancel your order and refunding you. Never again will I shop here.

Entered the Sally's beauty in Framingham, Massachusetts on 7/21/23 around 4:48PM and I must say the service has totally gone down within the past few months. Two attendants were at the register one customer besides myself no one even bother to say hello may I help you nothing! It was as if I was not in the empty store that employed them! I will never use Sally's again!

I explained to clerk I wanted a clippers with guards to cut my own hair. She helped me pick it out and rang it up. I got home and found out it didn't have guards. I took it back and found out they have a no return policy. This wasn't explained to me in advance and although it is clearly stated on the receipt you don't get a copy of that until AFTER you buy the darn thing! Anyhow, I'm out $100 and I'll be happy to shop anywhere else in the future. PS 1star because zero isn't an option…

I messaged the customer support at sallys because my girlfriends hairdryer which she loves by the way just shot sparks out of the outlet and about shocked the living $#*! out of her. Also could have caused a fire. I reached out to them and they sent me a copy of my transaction for the first one expecting me to buy a new one. The hair dryer was over 150 dollars plus I had the protection plan. No plan to help me I've written them two more times and they litterally won't even respond to me. Don't know what I can do anymore but hope nobody else has to experience this with this company which I thought great things about up till this point.