H P.

I've only purchased a couple of things from Sally Beauty and had a very bad experience. The dryer I purchased has a diffuser, but the diffuser doesn't turn so you can only direct the air in one direction! I've had dozens of dryers in my lifetime and this is the only one that doesn't turn. Then I purchased eyebrow pencils that the website said, buy 2 get one free. I bought two and did NOT get one free. They claim it's because I didn't qualify. Why didn't I qualify was my question back to them. I was told it was because I didn't add the 3rd eyebrow pencil to the order. I've never had a BOGO or BOGT where I had to add it to the cart (I've been ordering online for years!). I was told that they will not make good on it now either. Basically, they told me, too bad, so sad. I will not be purchasing from them in the future. There are too many other reputable companies with much better customer service (who try to make the customer happy by righting a wrong) to deal with them again! How much would it have cost them to make this right? A couple of dollars? Well, for that couple of dollars, they lost a customer for life. I spend more than a couple of dollars a year on beauty products.