Saks Off 5th

As much as I love Saks Off 5th, they are horrible with deliveries. I purchased merchandise online on 6/5/2018 and was promised 2 day delivery. Well today is 6/12/2018 and I still have not received my merchandise. Also the store in Brooklyn does not honor the same sales that they offer in New Jersey or anywhere else. The staff in Brooklyn are very unprofessional. They think working is a big joke. They laugh and joke with each other and ignore the customers. I guess to them the customer is not always right. What has the country come too.

I had an order that I was made to wait 4 days for, paid for expedited shipping only to find my order cancelled without me knowing about it. I tried contacting them via chat and the only response was sorry but $#*! happens. Now my money is on hold by the bank for 10 days and no expedited shipping would get me my dress on time! Never again.

When I tell you I am shocked at how horrible this company is? I cannot get my money. It's been weeks. It's the most disgusting customer service I have ever dealt with. This is supposed to be a credible company. I have a feeling they hired a private firm their customer service and they remind me of the unprofessional debt collectors of the 80s. They sweet talk you and ask you how your day is. It's a joke. Every phonecall starts the same. We cannot refund your money. You have to wait for shipment. Meanwhile tracking hasn't updated in 3 weeks. They use a delivery service called T-Force. I never heard of them. I don't know what to do. But if this keeps up there should be a class action suit. I literally cannot get anyone to be straight with me. I WILL NEVER buy from their site again. EVER! Stay away.

Ordered 2 pairs of sunglasses, one as a gift and one for myself. Well, the gift arrived safely and sealed. However, my package was NOT sealed closed and only an empty glass case. Totally unacceptable when THEY ship open packages but insinuate that I stole my own package. No longer going to order anything from them. BEWARE!

I ordered 4 sets of steak knives online but only received 3 sets in the box. I called immediately and was told I would be issued a refund. I even received an email confirming the refund. A few weeks later I did not see the refund on my account so I called back. I was told that they didn't see any record of my conversation even though I have the email confirmation and I was asked to send in pictures and was told that an investigation would be done. Then I received another email that my request was denied. It makes absolutely no sense. What investigation could possibly be done I never had such a disappointing experience with any other company before.

I stopped shopping here after recently being hit with a $500 bill when my online order didn't show up. I had to fight with my cc and them, they wouldn't return emails or calls when I asked for help. I was polite and told them I was worried maybe it was lost in transit. I called back again finally got a manager who said ‘well it shows it was shipped.' They hung up. I then went down the store and no one would help. They had one person working the floor and one at the register. Customers were complaining about the long wait. On top of that I spoke to one lady, who order some Valentino shoes only to have them arrived in a very damaged box (wrong branded box) and the shoes were scratched heavily. She had been waiting in line for quite some time. Do yourself a favor and go to Nordstrom's or anywhere else.

Tried to order from Saks Off 5th several times. Never doing so again.
Firstly, their shipping rates are horrendous. Secondly, regardless of what you're paying for shipping, your packages do not even arrive.
My first order was never delivered and I had to dispute the charge with my credit card company before even hearing from Saks Customer Service.
My second order had a delivery date that was 11 days after the "expected delivery date."
My third order, which was supposed to be shipped via Fedex, was sent to the post office to deliver, so that Saks can save some $ on their shipping costs, and was never delivered. I waited 3 days, each of which had a status update of "attempted deliver," though no one came to deliver anything. After which, they told me I need to pick it up at the post office (because Im paying a shipping fee so that I can go pick up my own order?). Once I got to the post office, they did not even have my package!

Terrible customer service; even worse shipping service!

Ordered a pair of Cole Haan loafers as a gift and was shocked to receive this package. I called customer service and was told shoes were out of stock so only option was to return or they could give me a 10% discount.

What they sell from their online store are items that were perhaps returned or exchanged. Or those ones that are too unsatisfactory to be in their stores but instead brought them to this site to be sold in inexpensive prices. Save your money and invest in quality than quantity. In my experience, most of the items I purchased at Saks Off Fifth are simply poor in quality. And it is better for you to find other sites that sell with quality.

I would definitely not buy from this company. I purchased one item and they charged my card three times with a total of about $700 when I called them to reverse the charges they had no record of it and basically told me to defer to my bank. I will inevitably get the money back however this is SO inconvenient and completely egregious behavior.

I would religiously go to Saks Off 5th for great Clearance deals and percent-off discounts. They've moved away from this and gone to straight pricing. No more discounts - the price you see is what you pay. As a result, the last three times I have gone in there, I have come out with nothing and I can't see myself going back anytime soon. Black Friday sealed the deal. Signs all over the store stating, "Black Friday Weekend Four Days Only." Yes, Black Friday Weekend is in fact four days, but the pricing in the store was no different than any other Friday. I swear there's merchandise I've seen in there for three years that's priced higher than it used to be - and there it sits. I can't see their new pricing strategy being effective with their longtime loyal customers.

First time ordering a pair of jeans from them. Fast delivery but package came completely empty, just receipt. I'm so confused so I call and speak to them and they tell me "sorry, we'll contact the warehouse to see if it was there mistake." and doesn't offer a refund but tells me the jeans are now sold out.

I purchased a pair of boots and after maybe 3 wears they came apart. This company will only take returns up to 30 days even with a clearly defective product. I will never order from Saks Off 5th again... as a brand of Saks they should really be ashamed. How often is it you order an item and wear it right away to determine it is a defective product. They don't stand behind the products they sell. Never had this problem with Nordstrom Rack.

I don't think customer service could get any worse. Purchased a green handbag in June. They shipped a hot pink one. Called CS to make an exchange- she said she'd check availability and call me but she never called me back. I got a return label and sent it back. Their facility received it on 7/10. They said it takes 14 business days to process a return! I emailed on 7/30 and after 2 days they replied to say the credit is still not processed. Now it will now take 14 business days for them to research the problem - bringing it to the end of August! I posted a complaint on their Facebook page. They removed it but never contacted me to help solve the problem. I filed a dispute with American Express so at least they now credited my account. Purchase from this site at your own risk!

Recently purchased from this company and they ended up sending the wrong item. I attempted to contact the company and hear nothing back via email. I called and they offered no help or solution to the issue THEY created. I would not recommend using this retailer/business unless you enjoy wrong items with no way of correcting the problem. 0/5 stars.

I've ordered from Saks off 5th in the past with no problems. I had two separate orders placed on different days. One arrived with no problem. The other was marked delivered by the stupid Lasership company! They either stole my package or delivered to the wrong address. I've contacted both Saks off 5th and shipping company, and nothing has been done. I have security cameras all over my house and have proof no driver delivered any package. I will never order from this company again!