Saks Off 5th

I purchased a blazer 5 weeks ago. It was nothing like the photo in terms of color. I returned it 4 weeks ago and cannot get a refund! Return process is a nightmare. I called 8 times and each time got a very uneducated sounding rep who each time gave me a different date they received merchandise. After 4 weeks, I was told it had still not reached their facility & will take another 10 days to process. They do not want to give you money back and do everything possible to hold onto your money. Maybe they have a ash flow problem. Still no refund and the rep yesterday promised to send to escalation department but would not provide their number so I can follow up. Stay away. Do not purchase from them.

I am very disappointed with this company's refund process. I have ordered two ladies' coats one of which was too small and I had to return it. The return label was for USPS so had to stand in a long line at the post office which was two weeks ago and there is no sign of my refund monies. They received the item a week ago but still no refund. Their long refund policy is actually defeating their purpose of selling as much merchandise as they can for the Holidays, since people are unable to spend the refund monies on other merchandise which most of us would. Due to their awful return/refund policy, I won't be shopping on this site again

I see quite a few people on sitejabber getting ripped off buying fake prada bags, fake uggs, discounted fake perfumes and I just had to point out my favorite site for fashion shopping. If you sign up for Off 5th email newsletters they give you 30-50% off coupons to be used about once every 2-3 months. I usually wait until I receive these coupons and then go nuts shopping. With the savings you already get from Off 5th combined with these coupons you can usually find "something" you are looking for that is from a real designer and not FAKE as very good prices. Keep shopping and be safe out there!

I bought 2 V Italia purses from them about a week ago. I guess I am lucky that I got them in a reasonable time and that they are not damaged judging by the all the problems people have had with this company.
My problem is that the purses were supposedly over $700 a piece (I paid about $150 a piece) and for that price I would expect high quality. The purses are cute, but flimsy. The lining looks cheap and it just doesn't seem high quality at all.
I normally read reviews first before I buy anything online, but I thought it's Saks, what could go wrong. I can't return the items but at least I got them and they are usable. But I will never shop there again.

I can attest that Saks Off5th is legitimate. My orders were received during the holiday rush in a timely fashion and my merchandise was packed neatly and all my items were fabulous. I even ordered a high-end handbag and its ahh-mazing and authentic.
Will shop again soon
Thanks Saks for my box of goodies!

I have a similar dress that I love, so when this one went on sale I got it. Haven't worn yet, but look forward to wearing next summer.

Bought an item in the beginning of January and returned via post office the day after I got it. Today is April 5th still waiting a refund. Contacted customer support maybe 10 times they're saying it's still in process. What kind of internal system they must have to be this bad on customer support. It's 2022, you don't care about your image on internet you'll end up like Barneys soon.

I am so disappointed. Is there gum on there? Why is there a glitter packet taped in the box? Original sticker remnants showed an $89 price tag. They charged me $64 plus tax and$10 to return. Just burn your money instead.

STAY AWAY! DON'T DO IT! Ordered pretty dress and shoes my daughter loved for her high school graduation. Two weeks in advance. Told initially would arrive in 3 days. Never showed up. Had to scramble 2 days before to find something nice. Agents not very attentive, don't listen to you. Have to wait 5 days past due date before start refund, which will take up to 2 weeks to complete. Customer service sounds like a bunch of AI programs unable to clearly appreciate situations. Saks is not anything close to its former reputation.

There's no way this store doesn't check their merchandise on returns, or people are stealing and exchanging items in the warehouse! I have 5 more pair of shoes coming and I'm not excited to see their condition. I didn't order size 12 Bally shoes so I'm really trying to figure out how that was the box that was used!

Crooks! I've never dealt with such a horrible store/company in my entire life. Ive returned three separate orders over two months ago and still have not been refunded. Ive tracked my returns and I know the have received them. I've called countless times and have wasted so much of my time and energy on this. They told me I'd be refunded within 15 days and two months later still no refund. They have lied to me and gave me the run around. I will never do business with these crooks again! Buyer beware! Save yourself the headache and stress. I just want my money back.

I have placed 4 orders with this dump in the last 30 days. I only received 1. When I contacted customer service, I was told the only thing that they can do is put in a claim, which takes 7-10 days. After a long wait, I was told that my claim was denied. So not only did I not get my items, they kept my money.

STAY AWAY. They have the worst customer service I have ever experienced, even considering Comcast. The customer service here is plain horrible and their management/policies are plain disgusting.

I contacted the Better Business Bureau and my ATTORNEY GENERAL, after reading other reviews.

It's all SCAM! Be aware! Ordered watches as a gift for my friend's birthday. Received an empty package. After a first call was assured that I will get a refund. After the second got an email:

We have completed our research on your request *******. Upon further review of your request we are unable to offer approval.

Although your request was not approved, please be assured that you are valued as a customer, if you have questions please reference your case number #*******.

Thank you. We appreciate your business.

SCAMMERS! Stay away!

Ordered 4 items. Tried to return 2 items: 1 item arrived defective, the other did not resemble the online picture. I was told they have a 30 day return policy. It had only been 20 days or so since I received it so I thought I was ok. It's 30 days from date of purchase, not delivery. Thus I was over their 30 day rule by 2 days. Call center employee told me to send it back anyway and see if they would accept the return - then issued me a return slip and shipping label. I did all of that, sent the 2 items back immediately and waited a month with our hearing a peep. Today I received the two items back in the mail with a note saying they dont accept returns after 30 days. What a moronic business. I'm done with them period. I wish them nothing less than bankruptcy - it's well deserved and hopefully soon earned. Businesses with failed customer service business practices (especially in times of a pandemic) deserve to fail themselves.

I had to give this one star as zero stars was not an option. I have waited for a month for my order. Customer service replies every time with the same cut and paste statements. They then created a shipping label but did not ship the item. They keep telling me FedEx needs to collect the order, but I know FedEx comes every day... Save your money and order from somewhere else.

Hope online merchant. Orders get cancelled or changed with out communication. Returns is non existent for international buyers. No response to emails. Basically no communication whatsoever. To be avoided at all costs