Saks Off 5th Reviews 487

I purchased a pair of boots and after maybe 3 wears they came apart. This company will only take returns up to 30 days even with a clearly defective product. I will never order from Saks Off 5th again... as a brand of Saks they should really be ashamed. How often is it you order an item and wear it right away to determine it is a defective product. They don't stand behind the products they sell. Never had this problem with Nordstrom Rack.

Liars and thieves. Placed an order Saturday night and tried to cancel shortly after. Went through several associates on the phone and back and forth with emails. Was told on early Sunday morning that the ordered was already shipped and they could not cancel it. When I pressed, they told me to wait for a tracking number (what sense does that make?) and then call them back and they would notify FedEx to reject the package and return it to them even though they still obviously had the package and had not shipped it because FedEx does not pick up on Sunday mornings. Anyway, was assured that this had been done and that I would receive a refund. Almost two days later, on Monday evening, I noticed my card was charged for the order and was receiving emails stating the order had shipped! I called again and was told there was no record of previous conversations and there was nothing they could do. I was told that I had to wait for my order to arrive and then if I didn't want it (I already established I didn't) I could return it. Well, I decided to call FedEx myself. I was told outright that the package had not left the vendor and that FedEx was not in possession of the package! I told them to reject it when they did scan it. I called back again and was told again the lie that the package had already been shipped out! I am completing several negative reviews warning people of these tactics. I am also pursuing contacting the authorities for investigation of fraud and theft charges.

If I could give it no stars I would. Not only was my first order cancelled but I did not receive any notice! When I called they told me it was because my cards billing address wasnt authorized!? Ive had this card for over ten years and the address change was 6 months ago. No other site has told me theyve had problems BUT this one. He reordered the product with fast two day shipping for free. Received an email later on that day saying again my order was cancelled. Checked my bank statement and they charged me twice. Trying NOT to refund me. Your better off just going to the store and not touching their site if youre that desperate.

I ordered a down coat on 1/19 and received it on 1/25. However, the belt was missing. I called customer service but kept me waiting and waiting. I sent them email telling them I wanted to return it for a refund due to that fact that I got a defective coat, and I don't agree that I'm responsible for return shipping cost as it's not my mistake. They replied my email after a couple of days with copy and paste from what I can read in return policy. Nothing I can do but just packed the coat and dropped it off at FedEx. I'm so regret dropping it off at FedEx now cos after 2 days the tracking still shows "not found". I just have 14 days to go before it passes the 30 days return window. Finally I was told the return shipping can take 10-14 BUSINESS days, which is 20 days. But the return policy doesn't show the return shipping time can take up to 20 days. The 30 days return window is so unfair to customers. This is an excuse for them not to accept the return. Beware!

First time ordering a pair of jeans from them. Fast delivery but package came completely empty, just receipt. I'm so confused so I call and speak to them and they tell me "sorry, we'll contact the warehouse to see if it was there mistake." and doesn't offer a refund but tells me the jeans are now sold out.

I've placed 2 orders with Saks off 5th. The first one was okay. The 2nd order was placed in Oct 2017. The pants of a suit were missing from the 2nd order and I've been following up with their customer service for 3 months. Every time I'm told the same story that they are still investigating. Not sure why it takes so long to investigate as this is not exactly a serial murder. Suffice to say I'll never order from them again. Can't wait for Amazon to get into the high end clothing business and destroy them.

I cannot believe the level of customer service and (CLEARLY) insufficient employee training from Saks Off Fifth online. EVERY SINGLE purchase has had an issue (or two, three) attached to it. Further, they need to TRAIN the employees. These people either don't know the answers to basic questions, or they can't be bothered to find out, so they dish out inaccurate info. It would also be helpful if they could at the least, understand the English language, let alone speak it.

To spare myself any continued aggravation, I WILL NEVER AGAIN MAKE A PURCHASE FROM SAKS-OFF-FITH, NOR RECOMMEND THEM. There are PLENTY of online clothing stores that have wonderful customer service AND are appreciative of your patronage.

I wish I wasn't forced to give them 1 star in order to leave a review. They don't deserve it. If anything, they deserve a -10

After placing an order for next day shipping I was informed that this was actually 3 day shipping. Dan, customer service management, stated "next day shipping time frame goes into affect after the order has been processed, which take 48hrs". I was absolutely appalled at the rude and disrespectful way I was talked to and treated after requesting that my shipment be expedited and delivered next day, as I paid for and was initially promised. After being hung up on twice and waiting on hold for 40 min I'm now on my way to find a backup dress for the funeral I'm attending tomorrow.

I ordered a pair of Ugg slippers on November 14,2017. It's now 12/29/17 and I still do not have the Uggs! I plan ahead and order early so that this never happens to me and what does Saks do? My attempts at emailing them were futile. It took the company forever to reply to just one email in which they were extremely cocky and not helpful in the least bit. My item has been sitting in Nashville TN since 11/16/17 according to tracking. Customer service via Saks was rude and not willing in any way to compensate me or even RETURN MY OWN MONEY that they've had since 11/14/17, yet I still have not received the product that I paid for. Stay away from Saks. This is absolutely unacceptable. I'm sticking with Nordstrom and Nordstrom Rack. Impeccable service, EVERY SINGLE TIME. I'm also reporting Saks to the BBB. Beware.

I ordered a few things from clearance and expected that 25% would be taken off at the checkout as the website clearly stated at the top of the website. The system did not accept the discount code HOHOHO stating the items do not qualify. When I called Customer Care and after i spent 45 minutes on hold, I expressed my frustration with the fact that the website is deceiving customers by announcing a 25% discount off the clearance and then not acknowledging it at the checkout. When I asked the agent on the phone to deliver the message to a supervisor and asked that someone would get back to me with the answers, the guy said that he would be lying to me if he promised that someone would actually get back to me. He repeated that no one would get back to me. Absolutely non acceptable.

Pathetic customer service... the 1866... telephone number is almost never answered. Bought an Elie Tahari blouse, paid rush shipping as I am going to be travelling soon. Item was to be delivered on Dec 7th, 2017... tried calling them yesterday as it had still not arrived. Sent an email asking for a tracking number, anything so I could confirm it had indeed been sent. This morning I see my order has been cancelled. Very poor customer service.