Saks Off 5th

There's no way this store doesn't check their merchandise on returns, or people are stealing and exchanging items in the warehouse! I have 5 more pair of shoes coming and I'm not excited to see their condition. I didn't order size 12 Bally shoes so I'm really trying to figure out how that was the box that was used!

Big fan of Robert Graham, was searching online for deals and came across this site. I knew the Saks store brand by name, figured this was like Nordstrom Rack having last season/overstock items at a deep discount. Got three pairs of shoes, several shirts, and a robe. All of them high quality and certainly not knock offs (I have legit RG shirts from their shop on Abbot Kinney so I know what real RG shirts are. Absolutely floored by the prices, fantastic for what you get. Had no issues with shipping, ordered on a Friday afternoon, and everything arrived by Monday, well packed and everything there.

Not sure why so many people had issues, this was flawless for me. Would order again.

Customer service unprofessional, can't answer any questions and fix mistakes from their side. Their manager rude, talking with nasty attitude, her name Melville, during conversation her dog did not stop barking. At the end she said that she tired to repaid over and over. She was making disgusting noises. They located overseas and definitely do not care about job their doing and Saks customers.

I am very disappointed with this company's refund process. I have ordered two ladies' coats one of which was too small and I had to return it. The return label was for USPS so had to stand in a long line at the post office which was two weeks ago and there is no sign of my refund monies. They received the item a week ago but still no refund. Their long refund policy is actually defeating their purpose of selling as much merchandise as they can for the Holidays, since people are unable to spend the refund monies on other merchandise which most of us would. Due to their awful return/refund policy, I won't be shopping on this site again

I see quite a few people on sitejabber getting ripped off buying fake prada bags, fake uggs, discounted fake perfumes and I just had to point out my favorite site for fashion shopping. If you sign up for Off 5th email newsletters they give you 30-50% off coupons to be used about once every 2-3 months. I usually wait until I receive these coupons and then go nuts shopping. With the savings you already get from Off 5th combined with these coupons you can usually find "something" you are looking for that is from a real designer and not FAKE as very good prices. Keep shopping and be safe out there!

I bought 2 V Italia purses from them about a week ago. I guess I am lucky that I got them in a reasonable time and that they are not damaged judging by the all the problems people have had with this company.
My problem is that the purses were supposedly over $700 a piece (I paid about $150 a piece) and for that price I would expect high quality. The purses are cute, but flimsy. The lining looks cheap and it just doesn't seem high quality at all.
I normally read reviews first before I buy anything online, but I thought it's Saks, what could go wrong. I can't return the items but at least I got them and they are usable. But I will never shop there again.

I can attest that Saks Off5th is legitimate. My orders were received during the holiday rush in a timely fashion and my merchandise was packed neatly and all my items were fabulous. I even ordered a high-end handbag and its ahh-mazing and authentic.
Will shop again soon
Thanks Saks for my box of goodies!

I am giving this company a 3 star review because i had placed an order and did not receive it, there customer service was moderately helpful, they was able to accommodate me, and reship my merchandise

Crooks! I've never dealt with such a horrible store/company in my entire life. Ive returned three separate orders over two months ago and still have not been refunded. Ive tracked my returns and I know the have received them. I've called countless times and have wasted so much of my time and energy on this. They told me I'd be refunded within 15 days and two months later still no refund. They have lied to me and gave me the run around. I will never do business with these crooks again! Buyer beware! Save yourself the headache and stress. I just want my money back.

I have placed 4 orders with this dump in the last 30 days. I only received 1. When I contacted customer service, I was told the only thing that they can do is put in a claim, which takes 7-10 days. After a long wait, I was told that my claim was denied. So not only did I not get my items, they kept my money.

STAY AWAY. They have the worst customer service I have ever experienced, even considering Comcast. The customer service here is plain horrible and their management/policies are plain disgusting.

I contacted the Better Business Bureau and my ATTORNEY GENERAL, after reading other reviews.

It's all SCAM! Be aware! Ordered watches as a gift for my friend's birthday. Received an empty package. After a first call was assured that I will get a refund. After the second got an email:

We have completed our research on your request *******. Upon further review of your request we are unable to offer approval.

Although your request was not approved, please be assured that you are valued as a customer, if you have questions please reference your case number #*******.

Thank you. We appreciate your business.

SCAMMERS! Stay away!

Ordered 4 items. Tried to return 2 items: 1 item arrived defective, the other did not resemble the online picture. I was told they have a 30 day return policy. It had only been 20 days or so since I received it so I thought I was ok. It's 30 days from date of purchase, not delivery. Thus I was over their 30 day rule by 2 days. Call center employee told me to send it back anyway and see if they would accept the return - then issued me a return slip and shipping label. I did all of that, sent the 2 items back immediately and waited a month with our hearing a peep. Today I received the two items back in the mail with a note saying they dont accept returns after 30 days. What a moronic business. I'm done with them period. I wish them nothing less than bankruptcy - it's well deserved and hopefully soon earned. Businesses with failed customer service business practices (especially in times of a pandemic) deserve to fail themselves.

I would like to give 4.5 star to Saks fifth Avenue Off fifth for delivering the exact bags I purchased online. At first, I was too worried if it will arrive here in Oman, since a lot of reviews were quite alarming. But then, I received the courier c/o Borderfree via DHL today and I am happy with it (2 bags in good condition and with dust bag each, sealed in a plastic bag).
The online customer care service is also prompt to give assurance about the transaction when I was on doubt and troubled.
Overall, I can almost give a 5 star but the only flaws here is the Versace strap, nevertheless, I still love it!

Thanks

I had to give this one star as zero stars was not an option. I have waited for a month for my order. Customer service replies every time with the same cut and paste statements. They then created a shipping label but did not ship the item. They keep telling me FedEx needs to collect the order, but I know FedEx comes every day... Save your money and order from somewhere else.

Hope online merchant. Orders get cancelled or changed with out communication. Returns is non existent for international buyers. No response to emails. Basically no communication whatsoever. To be avoided at all costs

Recently made my very first purchase from this store. I purchased 2 bracelets. They are very pretty, but the clasp is broken on one. Too much trouble to return, so I kept it and will try to get it fixed. I then purchased 2 pairs of earrings. One arrived with bent posts. The other box, which looked like it came from the dollar store, was empty. There was a huge cut on the bottom of the shipping box, so not sure if someone stole them, of if the store sent me an empty box. Either way, I spent $314 on an empty box. Store refuses to issue a refund. I had just purchased a very expensive necklace from Saks Fifth Avenue, when I discovered this. I realize these are completely different stores, but I will not shop from either store, or anything with the Saks name, again.

I have been using Molton Brown Indian Cress shampoo and conditioner for years, and what I received from Saks Off is not Molton Brown. The conditioner arrived in a hand lotion pump bottle (it is never packaged this way) and is in no way near to the quality of Molton Brown hair care products. The scent is weak at best and my hair doesn't feel the same as it always has when I've used Molton Brown.
Even though I've been sent what is, from all appearances, a fraudulent product, Saks Off wants to charge me $10 for the return. I am just going to throw it away to avoid the charge.
Icing on the cake… the delivery person dropped off the package at the wrong address, so I had to hunt around my neighbor's homes to find it.
Just a horrible experience all around.
This is one of those, "you get what you pay for" lessons. Molton Brown is expensive, but it's truly worth it. Better off to pay for the real deal.

In April, 2018 I ordered a Tuxedo shirt for a wedding. The item was on sale for $183.0. When I received the shirt, I was shocked to see that Saks
Fifth Avenue sent me a used shirt wrapped in, what appears to be, a dry cleaning clear plastic bag. The shirt had a soiled collar, missing a button and looked raggedy. I called customer service within the hour, but all they had to say; "just return it to us and we will give you a 5% discount on your next purchase". That was the quality of Saks' customer service!