For Business
Write a Review For Business Write a Review
Thumbnail of user mistys111

Misty S.

Contributor Level

Total Points
87
0
1

1 Review by Misty

Saks Off 5th

  • Saks Off 5th

“Customer service”
12/17/20

I ordered two ornaments from Saks off 5th. One was broken upon receiving it, either in the warehouse or shipping. Possibly before shipping because the other ornament arrived just fine in the same shipping box. After MANY emails back and forth to their customer service they finally send me a shipping label to return for refund and they are charging me $9 to return their broken product. I should not be charged to fix this situation. I even emailed pictures as proof of it being broken. I will never buy from them again and will review on any site I'm able!

Tip for consumers:
Don’t order anything fragile from this site. Personally, I won’t be ordering anything else, ever.

Products used:
I ordered an ornament that cannot be used now

Service
Value
Shipping
Returns
Quality
Saks Off 5th product 0
Saks Off 5th product 1
  • Comments (0)
  • 70.3K Views
Helpful  (7)
Thank you

Misty Has Earned 7 Votes

Misty S.'s review of Saks Off 5th earned 7 Very Helpful votes

Misty hasn’t received any thanks yous.

Misty doesn’t have any fans yet.

Misty isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user bchen413
Brian C. reviewed Saks Off 5th
4/16/24

I ordered four items but only received 3. I contacted Customer Service for an investigation and...

Thumbnail of user mikeb3722
Mike B. reviewed Saks Off 5th
3/28/24

DO NOT EVER SHOP AT THIS STORE AS THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!...