Saks Fifth AvenueReviews 266

I bought a pair of designer boots from Saks. At the time I also purchsed a pair of leather pants. This gave me a gift card, which I used to buy two sweaters.Due to the sizing issues with a French designer the boots were too small. They were returned. Saks subtracted the gift card from the return. I received all items and chose to return all of them as the quality was not there. I sent the items back expedited shipping at my cost! Took photos of all items in the box, stapled all documents together to show which were returned and the reference of two order numbers on the ship label.Have the name of the person who accepted my return. When the items were refunded they said the leather pants in the garment bag were not there. This is an issue I read many times in reviews now that it happened to me. I have called 9 times each time will be at least one hour long to make customers give up! I was issued 5 gift cards to make up this error and each one was approved by a supervisor then some mysterious department would email that it was declined! Finally, I had completed what I thought was my refund nightmare when I went to the Boca store to make a purchase the largest of the cards was declined and I was told it was shut off! This is ricidulous! My card good for the money I was due as a refund was shut off? During this issue I was advised to open an account to provide me a discount to help make my first purchase with my refund gift cards a better deal. Well, the new boots I purchased needed to be put on my Discover card as their system approved but could not authorize a first day purchase for a few weeks. REALLY? Every store does this in a few minutes of time. I will be making a complaint to the Better Business Bureau. Saks does not realize their are other retailers who do not cheat their customers! NEVER buy from them! Had to give one star per this site please know I really give NO stars to Saks 5th Ave!

I always order from Saks not once have I ever had a problem the packaging was great the shoes looked exactly like on the website they definitely have a customer for life

I placed an order and asked for a refund. Instead they sent me a gift card. I called and asked that I wanted the refund in the original payment method, and until now I have not received it. It has been over one month and a half. Just spent more than two hours with them on the phone and they said that yes they owe me the refund but that it will take another 7 days to analyze the case and then another 14 business days for me to receive my refund. In summary, it will take around 3 months for me to get my money back. This is absurd. Do not buy there!

Messed up a single simple order. Shipped it delayed in three different packages to the address that I already left at the time. Had a lot of trouble collecting these packages due to strict signature rules and unhelpful customer service. By the time I finally got my hands on them, I found out that Saks shipped wrong items to me. Customer service did not resolve the problem: they said the item I ordered is already out of stock and that I have to ship the one that I received back. They said that I will also lose the promotional gift value of 750$ that I got on Black Friday with that order, because I am technically returning the item. I argued with them that they messed up and sent me the wrong item and, hence, I shouldn't lose the certificate value, because I don't want to return anything - I just want my actual order items. Lady said nothing can be done except for return and loss of the 750$ gift certificate.

WORST COMPANY- NO CUSTOMER SERVICE...DO NOT BUY FROM THEM! They don't even deserve 1 star. This company has NO customer service. Their team is rude and nasty, especially "customer" service manager Brian. Saks cheaped out and source a foreign 3rd party carrier who could not follow directions and NEVER delivered my package. I, as a customer, was completely ignored and my issue was totally disregarded as I had to constantly follow up, 5 times, on my requested refund claim, only to find out from a non discript email that the refund team decided they would not refund my money! WHAT? WHY would I be held responsible for payment for an item I NEVER received?! Finally spoke to Brian and he was the RUDEST person I have ever dealt with. Saks- YOU NEED TO LEARN A LESSON OR 2 FROM NORDSTROM! NEVER WILL I OR ANYONE I KNOW TO PURCHASE FROM YOUR COMPANY!

I have been a loyal customer for MANY MANY years. I ordered my husband a pair of sandals for Christmas. A day after I received the item I decided to unbox and wrap it. I then noticed that the size was wrong. In disbelief I checked my order to make sure that I had ordered the right size, to my surprise I did nd it was a relief because I knew that Saks would fix their mistake. Well I started a chat and again to my surprise I was told that they DO NOT send replacements, but they can offer me 10% off the item or I can return for a full refund. So after the back and fourth I turned down the off because I believe in principles. I ordered something correctly and Saks employees sent the item in the wrong size. No accountability what so ever. Its almost Christmas and the one thing I know he wanted badly he will no longer have. I know Saks is a big business and my little voice may NEVER get heard. But I learned a valuable lesson, no accountability for BIG NAME company can run over the very people that provides for their lifestyle. Long story short. I told my husband his surprise is ruined and he drove me 30 miles out to return the item. Im gratetful to have him.

I tried to buy one simple item online. Two different credit cards were rejected with a message saying the order could not be processed and to call an 800 number. The 800 number didn't work after hours. So... Umm... Guess I'm not shopping here... Ever

I know someone who works for Saks. My friend has experience mistreatment being an employee from team leaders and other support teams. They don't allow for customers to get their money back for a problem that was not even the customer fault. Customers are made to run around in circles trying to get answers as to where their orders are, shipping delay, order cancelled by Saks, refund, and so many other issues. They have their workers wait for a long time on the phone with customer for a manager or supervisor help. Customer's questions are not answered after waiting so long to get connected to supervisor. Employees don't get the right help and trainin g they need in order to assist customers. They are too quick to pick on hard working employees over those who are not doing their jobs. Saks is very quick to take your money but when it's time to get it back they'll make it harder. Customers who have had packages stolen have been told to deal with it themselves it's not Saks problem. They are very quick to hang up on customers the moment customers gets frustrated about a problem Saks not taking care of. Saks also supports Balenciaga which most of you know is promoting children being s***alized. Saks only cares about taking your money.

I was having trouble with FedEx and getting my item. The young lady, was very helpful. Needless to say my makeup arrived the next day! I absolutely love it!

Every time that you place an order on Saks, you can be sure that there is going to be some kind of problem. Canceling your order, delaying in shipments, sending poor condition item and charge you for the return fee and the shipping cost (if you want to return it), etc.
And when you complain to their customer service, they don't do anything about it except saying 'SORRY'! Their service is really annoying and frustrating. I will never purchase from them again.

Saks sends out emails advertising 25 % off only include a "excluded list" of every designer Saks sales. The codes are useless.

I have been shopping at Saks Fifth Avenue since the 80s and I have never ever experienced such bad customer service as I did this year. But, my nightmare was with Alterations. I was part of a wedding party walking my brother to the Altar and Saks did such a horrible job on an easy three steps alteration that I ended up looking like I was wearing slippers as the hem was cut too short. The stress was unbearable as I had to return the dress several times as they forgot to alter the right side of the dress. The second time I brought it back as the hem was cut in a zig zag, only to find out they made the same horrible cut. After the wedding, I took it back as the confection on two easy seams was very poor; the hem will stay as is as it will only shorten the dress further. I was reimbursed half of the $150 alteration fee, but now can't believe I paid them to ruin my $1,245 dress! I don't even want to remember the stress I was subjected to, but it's a constant infuriating reminder whenever I see the pictures.

I got a dress on sale then that horrible place charged me 2 times online, I MUST HAVE FOUGHT ABOUT THIS FOR A MONTH THEN WITH HORRIBLE MANAGEMENT IN CUSTOMER SERVICE 3 managers should be fired! Horrible they even promised a gift card and of course it never came! THEY ARE DISGUSTING! I am calling Better business bureau on them the only people helped me was my own bank to get that charge Removed NOT THERE DISGUSTING COMPANY SAKS FITH AVE SHOULD GO OUT OFF BUSINESS FOR THIS! They rip u off AND STEAL MONEY FROM YOU!

I used to enjoy shopping at Saks but now their customer service (in store and on website) and technology are abysmal. I placed an expensive (to me, at least) website order five days ago. Tracking from the order confirmation email shows a label was created but not shipped and says the the item will be shipped WHEN IT IS AVAILABLE even though it showed as in stock when I ordered it. I clicked a customer service link on the order confirmation email that led to a web page that says ACCESS DENIED. So I went directly to the Saks website and looked up the order status and it had NO RECORD OF THE ORDER. I contacted customer service via chat and I was told that the order shipped and I have to wait 10 DAYS if I have not received the order to REQUEST A REFUND. The representative could not address why tracking show that is hasnt shipped at all, that they dont have the product in stock, and their website has no record of the order. If you want to tie up funds by ordering from Saks and risk an uncertain outcome go ahead and shop there but I dont plan to in the future. (I tried uploading some screenshots to support this review but received a message that the images need 300x300 pixels. I dont know how to correct that, sorry)

I purchased online on 29th September 2022, When I placed my order online, I have checked the option to request for signature in delivering my package as a proof of delivery. Their carrier is CDL, it is also not reliable. In their tracking information, the status is delivered on 1 October 2022. I have requested to provide a proof that it has been delivered to my shipping address, but they cant provide it. I almost filed a claim for a refund. Luckily, my package actually arrived after 10 days.

Saks fifth avenue has the worst customer service! I will be shopping Neiman Marcus from now on. They had me on the phone for 45 minutes just to place an order! I wanted to purchase gucci studded earrings that cost 2400. 00 and did not end up getting them due to their bad customer service! Not only did they miss out on a 3000. 00 purchase but they lost a customer! I don't recommend saks fifth avenue!