Saks Fifth AvenueReviews 266

9/18/22 - I placed an order on May 18,2022. At first, it said that order was delivered, but then the t-force tracking said it was lost. I have called Saks 5 times about this, each time, they give me a case #, tell me that t-force shows it was sent to sender and that I should get a refund. Weeks go by and no refund. I call and the rep tells me that the case was escalated but got declined. Why would it get declined if I never received the order or the refund? This is literally the same conversation each time. I'm on hold now because today's rep, Brianda, told me my request was declined, I go thru the same thing for the 6th time, she creates a case # and tells me it will get escalated. I think Saks' strategy is for customers to get tired and drop it. The amount is not worth all this effort, but now it's just principal for me. They are awful people and I will never stray from Nordstrom again.

I had to call 7 times To customer service just to get my gift card balance back after saks canceled my order because of inventory reasons. What is no one and sex that can help me. Customer service is useless as it gets. All they tell me is the department that does the gift card are internal and I cannot speak with them. It's been over 2 months and I'm on the phone with them again. With the prices that Saks fifth Avenue charges, maybe they could spend some of that money getting some knowledgeable customer service people to help their customers. Waste of my time and money.

Horrible customer service.
Horrible communication on the phone all the time.
They can't resolve the problem with my return since August 10.2022.
I'M calling them almost every day and asking to return my money for my order and no luck as of now.

Saks Fifth Avenue is the worst place to buy. You are not protected in anyway. Stay away from them!

I am happy to report that I haven't had any problems with orders in 2022. Nothing has been canceled, and orders have arrived promptly.

I purchased the Marc Jacobs mini tote bag in the black leather after it was out of stock it came back in stock and I wanted to purchase it at Saks because I get the $50 Amex platinum credit if not I could of gone to any of the other options like the actual store here in Vegas to purchase it. I ordered it and I was so excited shipping took a week just to open the box and it be another black MJ bag that was not even close to the one I had purchased. If they did not have in it stock I am not sure why they had it on the website but they could have just refunded me and not assume that is what I wanted. I contacted customer service for them to hopefully be like we apologize will get the correct one out to you and just sent it back or return in store but no they weren't apologetic and just sent me a return shipping label. I also ordered a Balmain shirt last month and the way they shipped that shirt was bad specially after it being a $500 shirt that the bag came half ripped. I have received better packaged items from Poshmark. I should have known then that they do not care about their customer service. I have had way better service at Neiman and will take my business there instead.

Omg. My husband ordered him a pair of gucci sneakers… surprisingly these black gentlemen boots came in the box instead. Some action must be taking. Someone has to be held accountable for this seriously they don't check inside boxes before they ship the product. I On the positive side I spoke to customer representative and they said that they will resolve the issue within 72hrs

1st. Order was never delivered. Was told I'd be refunded in April. Come July I receive. Gift card instead.
2. Ok. Try to make the beat out of missing out on my refund. Use the gift card. Received the wrong item. Contacted saks and the agent kept ending the chat. Sent 2 emails and no response. Finally after almost 2.5 weeks I try to reach out again. Send proof that I received yhe wrong item. Yet 14 days to see if I qualify for a refund. Huh? Even with proof? I work as a customer service agent. I have no clue how they are in business. Agents suck. Company just send anything. And no refund. Never on my life shopping here again. Plus aren't companies getting sued because it's illegal to refund on store credit and not give the option for a refund to the original form of payment.

I bought 2 coats. Before they were delivered price went down 20%. My sizes were still in stock. I called their customer service and said I can buy botg right now its in my cart and return what i bought bc the discount was substantial or perhaps you have price adjustment policy. Rep said we do price adjustments she asked my order the items checked that the price was down and said yes i ll process your price adjustment. Then i saw no refunds. I called and found out that it wasnt eligible for PA. Why take the case and "request" PA? I could have bought it online myself. Nordstrom has an online form that gives you an answer right away based on price and availability. So this is absurd outcome of the process in place and as such a good customer service would have given me 20% post fact but not saks fifth ave. They apologised for the rep that went ahead and submitted PA request and said there is nothing we can do. There is a lot you can do. U csn give me 20%. U can decide on the spot whether something is eligible for PA like nordstrom bloomingdales neiman marcus and all the rest. I will return both. They still have my sizes. Good luck selling.

I ordered a pair of Carl Haan knee high boots and after weeks and weeks of waiting a small a parcel arrived with a pair of oversized jeans.
I tried their contact website as their agent was offline. An auto reply telling me a case has been created and someone will contact me within 24 - 72 hours. To date no one has contacted me despite several followup messages. I have already written off my $300.
PLEASE SAVE YOUR MONEY AND DO NOT SHOP WITH THESE PEOPLE.

The worst customer service I have ever received. Incompetent outsourced customer support agents haven't solved a simplest problem. When shopping at Saks I expect a luxury experience, but instead I get an app that crashes when I search for an item and outsourced customer support. I get better service at the cheapest retail store.

I only wanted to order a bag. Their website and app were down so I call them to order a $1600 bag. They screwed up my address. Cant find the bag. You cannot even speak to customer service, they disconnect you, no help at all. Shocking they are still in business. I will never shop here again

NO STARS!
But that wasn't an option here

They sent me the wrong plate twice, charged me twice for the return. I had to pay for the shipping of the return and after the WRONG PLATE for the SECOND time came back. Costumer service literal said, Maybe give up because we have NO CONTROL when it comes to our venders.
Really not fun experience. WON'T ORDER ANYTHING FROM THEM AGAIN!

I recently ordered a sweater from SAKS and they sent me something totally different! So I returned it but turned out it was sent back to me and claim that was not the one sold by SAKS?! HUH? They don't even know what they are selling? They sent me the wrong item in the first place and claimed that was not something sold by SAKS. I contacted customer service ************** times but NEVER get an answer! If they have video tapped at the warehouse, they would have known what was packed!

This is how they make money.

I received the wrong order from saks. I returned the item with the label they provided and Saks refuses to issue a refund because I didn't snap a picture of the tracking number… that they provided. They said it was my fault even though they sent me the incorrect item and I returned it back to them. I'm on the hook for $300 for an item I never received. Customer service was so rude too. My neighbor received a dress that was worn with makeup stains and they wouldn't accept her return either. Do yourself a favor and shop at Neimans or Bloomingdale's as they seem to have the same items, will match prices and service is wonderful. I will never shop at Saks again!

Never honored the promotion and cashback on Rakuten. Will not shop there next Christmas and forever.

I made a purchase over the phone this morning but it charged me via PayPal. I called customer to see if they could change the charges to my Saks.com. The customer service tried but it would not get through. I then requested to talk to a supervisorafter 15 minutes waiting. He blamed the saks credit card service for not going through. With my request, he brought the saks credit customer service on line to have 3 ways communication. They told us there's nothing to prevent me using my credit card! The supervisor couldn't help the issue and insisted that the best thing is to cancel the transaction. He also promised the 3 items will go back to stock in 20 minutes if I keep checking the availability of the items! That was a lie from the supervisor! I called back in the afternoon to let them know that there was no cancellation. The customer service kept me waiting for 50 minutes! I gave up and hang up! Saks.com should be ashamed of themselves by mishandling everything!

I am so upset! I ordered two items for my husband's birthday, house shoes and boxers! Received the house shoes. Was informed the rest of the order would be delayed. A whole month later I tried to ask for a refund... An online chat representative said the order had just been cancelled "the day before" and to give it ten days. Another 3 weeks later, and another representative, they said it was refunded and it was not! $50 for nothing! Now I can't even get a response! This is absolute crap and for a store that is given so much hype is pathetic! I WILL NEVER SHOP HERE AGAIN AND WOULDNT GIVE THEM THE TIME OF DAY FOR ALL THE FREE MERCHANDISE IN THE WORLD! This is not how you treat people!

Saks sent package to different shipping address than listed. After emailing and calling they said they would open a investigation but will take 14 days for an outcome. Suggested I order again and pay again for the same product while they attempt to figure out why their system sent it to the wrong location. No assistance or problem solving on their part.