SaberForge

I ordered 3 lightsabers from their site that stated they would arrive in 6-8 weeks. They billed me immediately, but I did not receive anything until 13 weeks, 1 day. It was very difficult to get any communication from them and most emails went unanswered (they ONLY use email). What I finally received was terrible. All 3 were defective. 2 of them had LEDs improperly installed causing internal burning and destroying the sabers. The sabers had mismatched parts and no tools were included to attach them (instructions state tools are included). I couldn't get anyone to return my emails so I canceled payment on my credit card. They didn't even notice for 2 months and then, when they finally noticed, they threatened legal action against me even though they were the ones who sent defective items and refused to address it. They finally agreed to fix the problem, but refused to do it before we sent the old ones back. We felt it was only fair to keep them until new ones were sent since we already waited so long. They refused so it ended up taking almost 6 months to finally receive working sabers. After all this, they refused to take any money off or to throw in anything extra for all we had to go through. This is a very unprofessional company... stay far away. If in doubt, check them out at the BBB. Terrible place.

Be very careful before placing an order with this company. There is no telephone number to call and they are very slow to respond to emails. The instructions inside the box are vague at best. There are some instructions online but they are very hard to find and just as vague as whats in the box. Also you only have 15 days from delivery to return your purchase. I placed an order for 2 lightsabers but immediately felt something was wrong because the light was very dim. Several emails just turned into wasted time so I started a return process. Two weeks went by after they received my return and I never received any type of return confirmation from them. I sent another email threatening to open a charge dispute with my credit card company and all of sudden they are availabe to send me an email. They admitted that the lightsaber tubes inside my box were incorrect which is why the brightness was so dim. Now they are going to charge me a 15% restocking fee because they say there are scratches on the handles. My son never played with them because of how dissappointed he was that the light wasw so dim. I think they are charging me the restocking fee because I threatening to open a charge dispute with my credit card. I will never do business with this company again. Be very careful and think before buying something from this company.

My credit card was charged 4 times after telling me it was not accepted. Also, there is no place to tell where or who to send the gift card.
Since then, I contacted customer service and they told me"Our records show only one charge was accepted for your order. Sometimes with declined trasnactions, banks / credit card companies place temporary holds on the account for the amount of the declined transaction. These holds are usually lifted within a few days." The second charge was lifted shortly therafter.
As far as the email address for the gift card emaill address, the customer service stated, "Gift cards are emailed, and the email address you use to place the order for the gift card is the email it will be sent to. From there, you can forward it to the person you intended it for, or you can use their email address when you place the order initially. As per the description for gift cards" It was my fault I did not understand the procedure and used my own email address instead of the recipient.

Getting in contact with someone never takes too long, and I appreciate the patience and kindness that I've received throughout this process.

I ordered a mystery box on Black Friday. Warrior tier, no sound... I received an Elite Rebel Princess that is amazing.

Mystery box sent out incredibly fast was here within a week.
Saber was better than expected very happy with everything.

Order arrived earlier than expected. SaberForge kept in great communication on the progress. Saber was even more impressive than anticipated.

I placed an order and changed my mind the next day, many email and still no contact from this company.

I ordered a Mystery Saber, Initiate, and was looking forward to having a lightsaber I could have some fun with. I didn't consider the time it would take to fulfill the order, which time it took actually makes sense, but got the shipment two days after shipping, which is what I paid for.

What came was a mystery hilt. I did understand that it would have no electronics, but I thought it would have came with a blade of some kind. It was only after reviewing the mystery box saber description that I found that anything above initiate level came with a blade, but the initiate just came empty, which is NOT what I thought I was ordering.

Am I a bit frustrated and disappointed? Yes, but honestly all the information was right there in front of me. I was just too excited to read the full description to catch that little detail. If I did see that, I wouldn't have ordered, and taken my money to Ultrasaber and bought a grab bag lightsaber for $70 that comes with a hilt and a blade and lights up in a color you get to pick out. I even found a coupon on Honey so the total was $87 with shipping verses the $93 it cost for an empty hilt I got here.

While an empty hilt does lead to some interesting possibilities, it wasn't what I wanted, but I only have myself to blame for that. I might order another mystery box saber in the future, but only after I have some experience of what I'd want to do with it. It's a little hard to swallow spending almost $100 total for a cool looking paperweight.

Everything was great! Over exceeded my expectations. Beautiful!

No problem with I ternational delivery. Got it on day and incredibly nice packed. Very good experience for my first time. Might do it again soon!

Easy time finding parts and colors to get a unique saber, and excellent quality on the final product.

The lightsaber is extremely well made, it's heavy but balanced. I'm still figuring out the electronics as they have many settings.

It arrived in a timely manner and come with everything I ordered

Saber is fantastic but maybe wouldn't order another because the order was shipped using FedEx I had to pay £86 in imports fees, (UK) using shipping like DHL could possibly avoid this.

This was my 1st purchase from SF and I have to say, I couldn't be happier.
Exactly as described.
Definitely a returning customer!

This is a response to my e-mail where I explained that the entire reason for me ordering the thing has passed, at this point I'm just waiting to see if they actually fulfill the order or not. This is pulled directly from their e-mail, no editing except for font, which is different mid-way through (likely the first bit is a copy-pasted, canned response to e-mails). Also, they don't appear to count mondays as business days, so the lead time on their responses reflects that as well (if you e-mail them on a friday, you can expect to wait almost 2 calendar weeks to get a reply, minimum).

"Hell Benjamin!

I'm very sorry for the inconvenience of our extended wait times as well as our delayed responses. We are attempting to handle a radical influx of customers and orders due to the holiday season which has caused the delay, again I apologize. Due to a high volume of orders currently in our production queue, our current lead time has increased from 4-8 weeks
To 9-11 weeks. Please note, the lead times are estimated and not a guaranteed time frame. They will change to better reflect a more accurate lead time based on the amount of inbound orders and average production time. We recommend checking our website periodically
Throughout your wait time to see if any adjustments have been made. I have included a link to our FAQ page which displays all of our policies. Please let us know if you have any further questions or concerns.

May the Forge be with You! Morgan

*Please note our current email response time is 2-5 business days, business days are Tuesday - Friday. (Excludes hoidays) For simplicity and quicker responses, please only send 1 message per inquiry. We thank you in advance for your patience. "

I loved every moment getting excited for them to come in. And let me say when they did I was like a little girl wanting to see Justin beaber

The customer service team helped get my sabers exchanged fast and got me my new one the exact way I wanted it quickly.

Still waiting on my gen 3 blade but they do not respond to emails or calls. Do not recommend wasting your money here.