Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
Very happy with this purchase. Very quiet, more so than expected. Great wind speed. Not as heavy as expected.
Portable Gen review
EasyStart generator model6500W ry*******s Serial#DX*******do*******
Easy to start runs well
Home Depot 1550 Old Country Rd Riverhead NY ******* purchased 8/20/*******3483 with tax $867.91
Authorization code *******/*******
Home owner who needed help during an outage
Thank you
Just purchased a Ryobi ry253ss straight shaft 2 stroke gas string trimmer with the extend it feature. This works for me as I already have many of these tools. After 10 years of service my old trimmer just gave out, so I bought this one. It has been reengineered an appears much more durable than the old model. The assembly was very quick and easy, it only required a simple screwdriver to complete. Prepared the fuel mixture and it started eastly on the third pull, pretty good for an out of the box first start. The straight shaft is stronger and the string head much easier to load and service. A quick tryout proved the machine to have excellent power and good balance. Half throttle ate right through 10" high overgrown grass. I expect to get at least another ten years out of this one. I recommend this product for anyone that enjoys working with commercial grade yard tools at a reasonable price.
Bought this for myself cause off the small trees on my property. The chainsaw is easy to start and light weight, I also enjoy the fact that it automatically oils the bar as you use it. I highly recommend any ROYBI product they are very durable and will continue to use there products
This is the must have attachments you have to have for bushes exspecialy high where you can not reach. It cuts really will and move it up or down on how ever you like it.
Great tools like. Drills, trimmer, pressure washer, hand saws, batteries lawn mowers flash lights. I have all those tools
On 8/10/21 I ordered and paid by CC for a 40 V Leaf Blower. As of today (8/16/21) I have no communication from the company except my account mentions that money has been paid and my order is being processed. I have sent numerous messages through their contact page but none of them have been responded nor there is any communication regarding shipping etc. This company looks a fraudulent company.
I have requested my CC company to intervene and get my money back. BE CAREFUL.
Bought a 40v side discharge lawnmower and a 40v weed eater and they both are fantastic. The mulch on the mower is great, and will help with my yard. Great purchase and would recommend them to everyone.
Cliff
Bought at Home Depot
Just bought my Ryobi self propelled, mulch, battery operated. But the battery does not work. Will see if I can exchange for new one.
This has to be one of the best tools that I have ever bought. It is powerful, and quiet. I can cut my entire lawn on only 1 charge. I bought the self propelled model with a speed control. I use the mulching feature, and don't have to keep emptying the grass catcher. Very convenient. Being light to begin with, cutting my grass is no longer a chore, but an enjoyable experience. I highly recommend this lawnmower to anyone and everyone. Stephen Curcuru
This is my first cordless mower, all my previous mowers being gas powered. I will never return to gas. As my old mower was not functional, I had not cut the grass in weeks. It was high and thick. I used my new ROBI in mulch mode, and on the lowest height setting, expecting it to have trouble and need a recharge part way through the job. I was amazed to find that it truly does have gas-like power, and it completed the entire job on one charge. No gas to store in cans, and way less noise. This unit is sturdily built, attractive, easy to manoeuvre, and stores upright in a small space. Couldn't be better.
We purchased our weed eater ( 18" gas straight shaft string trimmer) from Home Depot. Very reasonably priced as we had shopped around extensively. Two other trimmers we had purchased and returned had failed to even start.
This one started right up. It never faltered. It was light weight and easy to use and does a good job. Mode; number RY*******
I am a 68 yr old female and I have a radio has blue tooth and can charge my phone off of it also have handvac -a nailer-a whipper sniper-and just purchased a jet fan blower theses products are amazing I strongly recommend to ladies that do yard work to check The Fantastic Products they have.
We purchased this mover, model RY*******VNM yesterday so have only mowed once. But really pleased with ease of assembly and straightforward direction. Lightweight and did a great job. We are very pleased with our purchase. Had a little difficulty registering our product but had fast and efficient service through the chat line.
I have a old RY******* that one of the handle screws rusted through and the end of the handle broke off. The tool is pretty beat up from a lot of use, so I bought a new one with a battery and charger. A new battery alone costs as much as a new hedge trimmer with a battery and charger. That is totally weird. Anyhow, the new one seems to be a little lighter. Ryobi has put a "cutesy" turning handle on it that I deemed worthless and a marketing ploy. You only have to squeeze the handle for the trigger to unlock, rather than hold in a thumb switch. This I like very much. The blades have been improved and seem to cut a lot better. Overall, I like it more than the old one and recommend it.
Several months ago I bought a Ryobi weed eater and was impressed with the ease to start it also impressed with the power of the weed eater. Started out great until I attempted to weed eat my yard. From the beginning I have trouble with the stringer head. It was hard to take off and hard to put back on. As of today only after using the weed eater for a few months the stringer head is off and will not go back on. I have noticed over the months I have owned the Ryobi weed eater I spent more time messing with the stringer head than weed eating. Ryobi got the motor right but the stringer head is a pain. My options are but another stringer head or a different brand. I have used Craftsman most of my life and never had this problem. Sum up, motor great everything else subpar.
I recently purchased an 18V lithium battery powered hedge trimmer. Very pleased, works really well!
I purchased Ryobi 4V 20 inch Electric Push Mower last Saturday evening and have used it every day since and today is Tuesday. I am a 72 year old senior and could not get either of my gas mowers to start in the last week. This mower is light weight and such a breeze to use. I have a large front yard and back yard and finished my front yard on one charge. It charges faster than it says. I would highly recommend Ryobi power tools to anyone, my first but not my last.
I now have three RYOBI tools and enjoy using all three. The lawnmower was purchased two weeks ago and I really like it. I like not having to pull start it, quiet running and lightweight to push. We also purchased the RYOBI fan and used it often until our air conditioner was installed. We also use the car wash tool that was given to us as a gift.
So far a good product.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.