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The company generally enjoys a positive reputation for its product quality, with many customers appreciating the variety and reliability of the tint and vinyl options. Quick shipping and effective communication are frequently highlighted as strengths. However, concerns arise regarding customer service, particularly in handling returns and installation issues, with some customers feeling unsupported or dissatisfied with shipping costs and delays. Overall, while the company has a solid foundation of loyal customers, addressing the highlighted service shortcomings could enhance customer satisfaction and retention.
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Completely different wrap than the first order and the second order was horrible.
Quality material and quick shipping. There was a slight mishap in packing being bent a little when it arrived, whether it was their fault or the carriers fault, they took care of it and responded in a day. Great customer service.
Arrived fast. Good sturdy tool.
Packaging was thoughtful. Will make a great addition to our tool boxes
So far so good! Order arrived quickly and looks fantastic. Haven't had a chance to use it yet but so far so good!
Was kept informed of the steps along the way. Order received, order shipped, and tracking number. Arrived in a timely manor.
Fast service and great product. Received my order within 3 days and the vinyl is really good quality
The pictures on the web site of smoke headlight tint appeared to be a much lighter tint than what actually arrived.
The pieces weren't all pre cut to fit exact, I found quite a few pieces that were too long.
I wished there were some instructions or guidance on how to install. For example, the 3M 94 primer dried out after I set the pen down for a few minutes, I wish I could have been told that it needed to be applied immediately after breaking the capsule.
Installing the Vinyl is not easy for someone with no experience, some good pointers would have been helpful.
The product is much thinner than expected, it stretches very easily, and the color I chose was supposed to be black but it has a green tint to it.
I have it installed, it looks decent actually, will see how it works with the rest of time.
RVinyl is the place to get the products that you need to wrap just about anything, their selection of colors is out of this world. Need help on a project your doing call or email, customer service is their for you.
Had to return an item. First they tell me I can return it, then send me a label for me to pay the shipping. Then they send me an email trekking me, it's not returnable at all, after I already paid to return it. Never gave me a refund, even though they have their item back. The correct item I ordered was supposed to have an adhesive spray that they did not send. So I had to have the material put on without it. Then the finally send the adhesive after I already applied the wrap. I can't use it now, but they are charging me for it. They should of never sent a partial shipment, especially without letting me know. I really hated dealing with this company.
There was a scrach to one of the tint, I was 100% sure it was not beacause of me, I reached out to support who did not come back in matter of few days, I had to follow up. They claimed that it was my fault. I wish they could be little more inquisitive and had done proper due-delligence.
Bought tail light covers. Didn't fit properly and messed one up. Ordered replacement. But kept the backing to old one. When replacement came in, compared replacement to old backing, not the same cut. Get it together.
The customer is always right does not apply to this company. I will make this one replacement purchase and I will no longer be a customer. Product quality is below par and customer service defensive and unhelpful. This experience defines the companies character and ethics. I am sure right in line with the business model.
This product is nothing more than contact paper and when I received it, it was creased and so cheap looking I would never put this product in my car. I bought this thinking it was the legitimate wood dash kit not thin wrinkled & creased film garbage! I can't believe you charged me ove 100.00 dollars for this garbage! I recommend everyone steer clear of this garbage and these rip off artists!
Had issues with window tint. Basically told me to $#*! myself and buy more.
Everything was good but the issue is the precut kits are not accurate and adhesives are not super strong. They curl on the edges despite using the corner seal. It is an acceptable product for the price. Just wanted something to prevent damage until I found a better solution. I love the buying process and company itself is a good honest company I think.
Web site is very user friendly and helpful. I had no problems finding and getting what I needed.
Great service will order from here again great vinyl went good on my project
Answer: I shopped with the company for over a decade before this issue. I would not have said so in the past, but recent online reviews suggest that the company is knowingly sending damaged products out.
Answer: I say find someplace local you can go to. Don't purchase vinyl on line seeing its going to be difficult to return if you need to. They will say anything to prevent from paying you.
Answer: They don't have a working number to talk to anyone. Just email address to talk to people who give you the run around. After sending pictures of the 2 vehicles they still sent me the wrong product 2 times. Then refused to return my money.
Restyle your car, truck or SUV with our custom dash kits, window tint and caliper covers. Tune your ride with headlight and taillight tint covers. Shield it from road rash with paint protection kits and wheel bands. Shop through our wide variety of int...