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Rugs USAReviews 2,677

3.9
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Rugs USA Reviews Summary

Rugs USA has a rating of 3.9 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 16th among Home Decor sites.

service
482
quality
2,465
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21,742 reviews
Missouri
1 review
0 helpful votes
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Great rug!
August 3, 2021

Excellent packaging, great price, gorgeous in our living room!

Date of experience: August 3, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Brandon,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new Gray Fluffy Speckled Shag Area Rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Switzerland
1 review
0 helpful votes
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Fast delivery, rug had red stains?
August 3, 2021
Updated review

Got my rug super fast which was great - the only problem is that there are red paint marks on the rug itself. Very strange?

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Emily,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


So many rugs to select from
July 13, 2021
Previous review

So many rugs to select from

Date of experience: July 13, 2021
Texas
1 review
0 helpful votes
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New rug
August 2, 2021

As pictured the only issue was the rug wasn't rolled so lots of wrinkles other than that I am happy with my purchase

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Pamela,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

California
1 review
0 helpful votes
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Great rug... terrible shipper
August 2, 2021

We absolutely love the rug. It's gorgeous and better than we could have hoped. Unfortunately, OnTrac " lost" our order for ten days and didn't communicate that to us until I called them. They were rude and basically said that I had to get RugdUSA to just send me another one.

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Becky,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are very sorry to learn about this issue with the shipping of your order. I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

North Carolina
2 reviews
0 helpful votes
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Nice rug, great price, and easy delivery.
August 2, 2021

It was easy, from ordering to communication about order and delivery and quality was very good.

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Karen,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

New York
1 review
0 helpful votes
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Fast!
August 2, 2021

I received my rug within a few days and I love it.

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Kara,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations! We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

New Jersey
2 reviews
0 helpful votes
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Boho rug. Love it... beautiful color
August 2, 2021

Fast shipping. Got it in two days. Never have any problem with rug orders.

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Lorieann,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations! We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Connecticut
1 review
0 helpful votes
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Fast delivery of a nice product
August 2, 2021

I am very pleased with the quality and quick delivery of my rug.

Date of experience: August 2, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Lauren,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

South Dakota
1 review
0 helpful votes
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I have enjoyed shopping for rugs!
August 1, 2021
Updated review

Easy to shop! I love all the colors…web site easy to use!

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Patricia,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Easy to shop and have great deals!
July 12, 2021
Previous review

Easy to shop and have great deals!

Date of experience: July 12, 2021
West Virginia
1 review
0 helpful votes
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Beautiful rugs!
August 1, 2021
Updated review

I bought two rugs and love them both! Good quality for the price and came quickly.

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Victoria,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are pleased you love our selection! You made some great choices! We hope you love them!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Lots of options!
July 12, 2021
Previous review

Lots of options!

Date of experience: July 12, 2021
Pennsylvania
1 review
0 helpful votes
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BarberJawn
August 1, 2021

Fast delivery and I got exactly what I expected! Everyone loves my new rugs!

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Angelita,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new Chindi Multi Braided Area Rugs!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

North Carolina
1 review
0 helpful votes
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Color is really different
August 31, 2021

Did not realize to return shipping costs would be incurred

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Barbara,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Tennessee
1 review
0 helpful votes
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Perfect porch rug
August 1, 2021

It's so hot in the summer, but it's hard to stay inside. We extended our indoor space by purchasing a soft outdoor rug and mat for our screened-in porch - which is perfect for our busy one year old!

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Amanda,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us and that you found the perfect rug for your porch!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

New York
1 review
0 helpful votes
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Great rug
August 1, 2021

Easy to order, fast shipping, good quality for the price.

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Lisa,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

South Carolina
1 review
0 helpful votes
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Rugs were fine, but I changed my mind on pattern/color.
August 1, 2021
Updated review

Easy order; prompt shipping. I would definitely order from Rugs USA again.

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Judy,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Fairly easy!
July 10, 2021
Previous review

Fairly easy!

Date of experience: July 10, 2021
Texas
1 review
0 helpful votes
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Mixed review
August 1, 2021

The rug was great but the customer service was highly questionable due to a mixup between this and a previous order

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Jack,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

We hope you love your new Green Maxine Candy Chevron Area Rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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First time ordering.
August 1, 2021
Updated review

This was supper simple and satisfying. The rug was easy to unroll. I took the advice of other customers and placed something heavy on the edge of the rug that was on the inside of the roll. I left it weighted down over night and the next day it laid flat with no trouble. I will totally order from them again.

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Susan,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Easy to manage
July 11, 2021
Previous review

Easy to manage

Date of experience: July 11, 2021
Pennsylvania
1 review
0 helpful votes
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Beautiful rug
August 1, 2021
Updated review

Easy & fast, but more importantly this rug is so gorgeous! It's even prettier in real life, somehow. We're still working on getting the wrinkles out, but it seems pretty sturdy and with a thick rug mat under it, it's very cushy too.

Date of experience: August 1, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Angela,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Easy & fast
July 11, 2021
Previous review

Easy & fast

Date of experience: July 11, 2021
South Carolina
1 review
0 helpful votes
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Colors are vibrant
July 31, 2021

So impressed with the quality of this rug and I am for sure buying more rugs for my space

Date of experience: July 31, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Stevie,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Illinois
1 review
0 helpful votes
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Love it!
July 31, 2021
Updated review

The rug I chose was exactly what I thought it was, according to the information on Rugs.com. Delivery was quick, rug was well wrapped.

Date of experience: July 31, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Elisabeth,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Loved your site, easy and great selection
July 11, 2021
Previous review

Loved your site, easy and great selection

Date of experience: July 11, 2021

From the business


rugsusa.com
Founded in 1998
Cranbury, New Jersey, United States