Rugs USA Reviews Summary
Rugs USA has a rating of 3.9 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 16th among Home Decor sites.
Instant Feedback
First, I absolutely love being able to see how the rug will look in my home by uploading a photo. I love the silver/grey shag rug that I ordered. Unfortunately, it arrived damaged, due to the fact that it was only wrapped in plastic, and our Fedex delivery driver is terrible:/
I was SO pleasantly surprised however, that RUGS USA made it right with a replacement immediately upon notice. I couldn't be happier with their excellent customer service!
By far, the best feature is being able to see how the rug will look in my home by uploading a photo.
Nice rug. Just not what we were looking for. Colors were bright and quality was good.
Hi Cait,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
I'm happy we were able to help with your return. If there's anything else we can do to help, please let us know!
Best,
Rugs USA Customer Support
The rug was available in the size and color I was looking for, the shipping seems fast.
Hi Lynne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad you found us! We hope you love your new Gray Starfish And Stripes Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug was available in the size and color I was looking for, the shipping seems fast.
This rug was very cute and fabric was very good. I wish the rug was bigger though.
Hi CHloe,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! The Green Diamond Medallion Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Awesome love the see in my room, made my decision so much easier
Hi Melinda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great selections on the site. Wish I there were some thickness to it. Even after few weeks of laying down flat, the corners are still kinda not flat.
Hi Manan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug was poorly described leaving me to have to return however you charged me a LARGE fee to do so when it was your poor communication to begin with
Hi Melynda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
I guess you get what you pay for... the rug I ordered might have worked in a smaller size but the colors and print were NOT as pictured. Rugs USA makes returns possible but only if the customer has a way to repackage (the packing large rugs arrive in can not be reused) and to transport a 10 foot rug. Will NEVER order from here again. Have already ordered another rug to cover this one which feels nice but looks VERY CHEAP because of the printing quality.
Hi Roxanne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Great selection. I chose wisely. Great price too. It's soft under foot and looks really good in the room.
Hi Judy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The selection of rugs was extensive. Rugs were as described & color shown was closest to true color I've seen in online photos.
Hi Lori,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again
Hi Donna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices
Easy check out, great price! However, I received the wrong rug. It's the same type of rug,, but it was two tone. It has a border of darker jute braids around an all white braided rug.
Hi Tonya,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you received the wrong item. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great rug selection. Had all of the sizes that I needed. I also liked the rug pad suggestion.
Hi James,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great rug selection. Had all of the sizes that I needed. I also liked the rug pad suggestion.
Other than the piling and snags of the rug, it is a beautiful color blue, and looks great in our bedroom!
Hi Cindy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your bedroom! The Blue Amina Jute Tasseled Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My rug was beautiful. Nice and heavy. Love the pattern.
Hi Keondra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We had been looking all over for a specific size rug for our foyer for quite some time. None of the local stores carried the size. So we decided to order a rug online and chose Rugs USA. The ordering process was seamless and our new foyer rug was delivered in a timely manner. We will surely recommend Rugs USA to others.
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So Easy, I loved it, and your sales are amazing! Quality products for a fraction of the cost!
Hi Tristan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good experience, lots of options to choose from. Products are cost effective.
Hi Ryan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new White Soft Solid Shag Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
There are so many choices, which is a good and a bad thing. Look lots of searching to find what I wanted. Would be cool to have more ways to search by decor type (farmhouse, etc) or primary vs secondary color or brightness. Overall very happy. Also awesome that you put the thickness into the pics. Thanks!
Hi Holly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
There are so many choices, which is a good and a bad thing. Look lots of searching to find what I wanted. Would be cool to have more ways to search by decor type (farmhouse, etc) or primary vs secondary color or brightness. Overall very happy. Also awesome that you put the thickness into the pics. Thanks!
Service excellent/, I felt the pile ( thickness) of rug was thinner than expected.
So I would rate quality of rug as average.
Hi Janet,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! The Rust Printed Floral Medallion Tasseled Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support