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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I placed the order on 1/28/24, and was not told by email that my order is on backorder until Feb 24,2024. And I was told that today when I called to see where the rug that should have been delivered two to 7 days ago is out of stock.
Super fast shipping, nice quality rug with great company support from rugs.com. Wife loves the rug and color appeared to be spot on. Will definitely use this supplier in the future if needed.
The ordering process was quick and easy, rugs arrived super fast, and the return process was also generally straight forward. Although I did not end up returning anything, I did consider it because the color of one rug was not exactly as pictured. Customer service was very prompt and understanding and I just decided to use the rug in a different room. Overall, I'm very happy!
So many options to choose from it was easy to find exactly what I wanted. The ordering process was easy, shipping and delivery were fast, and returns were no-fuss. For buying something as big and expensive as a rug over the internet, it couldn't be any easier.
I like the rugs however the runner is longer than I wanted it to be
Phenomenal how quickly the rugs shipped. It was fantastic.
I ordered an 8x11 (SKU-*******) and 2-3x5 (SKU-*******) rugs on Thursday, February 8th. I have not received confirmation that my order has been received!
I ordered a Bokhara carpet and rug pad for my living area. The delivery date was set for 2/11/2024. I received the rug pad a day earlier and the Carpet right at 10:30 AM on the specified date. Great communication and great service.
Online ordering was a breeze and advised estimated delivery date would be 2/12/2024, 8 days later. Received 2/7/24 email advising order was enroute. FedEx tracking reflected shipment to be delivered by the end of the day TODAY, 2/10/24! Much to my chagrin, as of 9:37pm on 2/10/24, nothing has been delivered and FedEx is advising "no scheduled delivery date available at this time" and "additional delivery options are not available for this shipment. For more information, please contact the shipper." Have emailed Rugs.com for additional info per FedEx's latest notification.
Ordered a rug for my living room. And in one week it was at my home.
Nice rug. Looks great in my living room.
Service was really fast
We needed a specific size rug quickly. The ordering was easy and the rug arrived within a short time. I would definitely order from this company again.
Great way to pick a rug. I chose a gray/natural mix raffia 5' circle rug for my living area. The carpet there is very light gray and needed a pretty protecter for shoes. It is absolutely beautiful. If you are looking to cover a hard surface, I would recommend a rug pad under it. On the carpet it isn't required. The carpet came rolled with a stiff cardboard roll inside to keep it from bending during shipment. Paper caps on each end protected them from damaged edges, then sealed with plastic all around. The condition could not have been preserved any better. I would definitely purchase again.
Good quality rug, reasonably priced & shipped fast! I bought 2 more from them & 6 mo ago I bought another. Very happy with all the rugs I bought from them.
I love both of the rugs I've purchased so far. I'd definitely purchase from rugs.com again!
Arrived next day. True to color shown in pic. Extremely satisfied. Easy payments. Will be a happy returning customer.
Rugs look exactly like pictures. The two woven rugs stink really bad though. I hope it wears off. Wish it was mentioned that material has an order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members